The hotel is directly opposite JR Station, making it super convenient to get around. Hakodate Morning Market is right behind it, and it's just a 20-minute walk to the Hakodateyama Ropeway. This is actually the hotel featured in the Detective Conan movie 'The Million-Dollar Pentagram,' and it's filled with Conan-themed elements! The staff are all incredibly friendly and helpful, and the breakfast spread is fantastic.
Such a beautiful place! Service is top notch from the entrance to check in! Absolutely love this cosy place! Rooms were large and has the best view of the lake! The open air rooftop onsen was so pretty, it felt like we were with the seagulls flying past! The dinner and breakfast were top notch! We would love to come back again! The views were truly breath taking! No regrets about booking here! They have bicycles if you want to ride around the lake, rent them at Select 108. Oh and your doggo is welcomed here too!
The hotel is a bit of a walk from the main attractions, but the service is excellent. You can even store your luggage a day in advance. It's super convenient for getting around, as it's not tied to one specific metro station, meaning you have easy access to many lines.
Very comfortable stay for my family!! Room is big, clean and nice, facing nice view, woke up happily everyday. Sufficent space for us to open luggage. breakfast is delicious and large variety as well, front desk and staff are so polite, the only downside is it’s like 8 mins walk from Sapporo station, tho it’s only a straight line walk, not hard to navigate. If I were to go back Hokkaido for trip, will book again!!!
Location was excellent. 5mins walk fr station. Surrounded with shops, restaurants, convenient stores and the morning market is just 3 mins walk away. Can see the harbour n mountains fr hotel room. Beautiful place. Hotel staffs friendly n helpful to my enquiries.
Lots of seafood places to eat.
Facilities: We stayed in Nanguan; the decor is very new.
Cleanliness: The hygiene is neat and tidy.
Environment: The sulfur smell is easy to get used to; you can even soak directly in the sulfur hot springs without any issues. It's practically right at the doorstep of the hot spring town and Hell Valley. You can also book a shuttle to the Noboribetsu Bear Park, and walking there is actually quite nice, as you can browse the hot spring town along the way.
Service: The service is exceptionally good, definitely five-star standard. The breakfast and dinner were also excellent.
The room was spacious enough for four suitcases. We also enjoyed the hot spring bath upstairs. My travel companions loved it! There's a convenience store right downstairs, which was very handy. I especially loved the pillows in the room; I slept so well every night that I wish I could buy one to take home. It's only a 10-minute walk to Daimaru, Susukino, and Tanukikoji. The airport limousine bus from New Chitose Airport stops right in front of the hotel's South Wing, and for the return trip to the airport, you just need to cross the street to catch the bus. Super convenient! I'll definitely book this place again on my next visit.
Dear Sir/Madam,
I hope this message finds you well. I would like to share a small concern regarding my experience at the front desk on March 1, in the hope that it may be helpful for your future service considerations.
After checking out from another hotel, we planned a 2‑day, 1‑night trip to Otaru and wished to store our luggage at your hotel beforehand. When we arrived, we were assisted by your staff member, Ms. Hayshi(林).When we asked whether it was possible to store our luggage, we were informed that storage was limited to one day only.
We then explained that we would be returning quite late the following evening and asked if there might be any flexibility or alternative arrangements. However, the response we received felt a little abrupt, including a surprised “Huh?” that left us unsure how to continue the conversation. This made us feel slightly uncomfortable and misunderstood, though we believe it may simply have been a moment of miscommunication.
In addition, from the day we inquired about luggage storage until March 4, we noticed that there were still two pieces of luggage stored in the luggage area for several days. We would appreciate some clarification on why those items were allowed to remain for an extended period, as this left us a bit confused about the policy.
At the same time, I would also like to express my sincere appreciation for the warmth and professionalism shown by your Assistant Front Office Manager “Faucett mark “during my check‑in. He welcomed me with genuine kindness, clearly explained the procedures and facilities, and made me feel very well taken care of after a long journey. His patience and attentiveness created a truly positive impression, and I hope the hotel will acknowledge his excellent service.
We have always appreciated the thoughtful hospitality that Japanese hotels are known for, which is why we chose to stay with you. With this in mind, we wanted to gently share both our concern and our gratitude, and we would appreciate a brief reply so we can feel more at ease for the rest of our stay.
Thank you very much for taking the time to read this message. We wish your team a pleasant and successful day.
Best regards,
Mandy
Hotel near Susukino,Sapporo100% of visitors choose this area
LLynn hk2026.01.12
We stayed for 2 nights, and had a pleasant stay. The hotel is 3 mins walk to Susukino and 5 mins walk to 狸小路 with many convenient stores and restaurants around. The front desk staff helped us to check in with the check in machine and the process was fast. We like the beds and room size, and the free flow of Haskap juice throughout afternoon and evening. The drawbacks are the front desk staff have limited English and didn’t understand our request to have a cleanup in our room as we were sleeping late and missed morning cleanup. The nearest airport shuttle bus stop across from hotel abest Sapporo is 4 blocks away and we have to take a taxi around 950yen with luggages to get there in the slushy snow. There are many Thai tourists in both evenings when we went back to hotel so the hotel is quite popular and crowded. Nevertheless the hotel was able to give us a high floor room away from elevators per our request and we had a quiet room which we appreciate a lot. Will definitely consider staying again given the hotel room is a good price!
I absolutely loved this Lavista hotel! The breakfast was fantastic, with a great spread including salmon, sweet shrimp, ice cream, and pudding. There's a direct bus to Hakodate Airport right nearby, costing 700 yen, and it's conveniently located next to Meijikan. There are also plenty of restaurants in the vicinity. The Kanemori Red Brick Warehouses are just a 2-minute walk away, which is super handy for buying snacks and souvenirs. The onsen (public bath) was excellent, with good quality body lotion and hair conditioner provided. There were several outdoor baths, which were very relaxing. Plus, after a soak, you get free ice cream! It's about a 15-minute walk to both the Hakodateyama Ropeway and Hakodate JR Station. The views of Mount Hakodate are also beautiful. Highly recommend!
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574 reviews
9.1/10
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9.4/10
Amazing
YY SinExcellent! Every staff there are taking every step to address your needs and make your stay wonderful. Many of their staff speak good Wnglish. They set up an area to attract the owl and other birds to come where you can enjoy a magnificent view to watch them. They provide a globe and pants for male and female to share the same outdoor onsen.Food is wonderful and with a wide variety. Free milk, yogurt (all day), midnight rice roll. They provide free Morning take away coffee and sweet red bean dumpling. When an owl came, they will phone your room to come down to the viewing station. Speechless!
Kkishin214I enjoyed it very much. I booked a room on the top floor.
Business hotel is cramped, so I stayed overnight with my friend.
There is a sauna, karaoke, and large TV.
The soundproofing was also good, so I was able to drink and make a noise, and I had the best time.
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