The room was spacious and the facilities were business-oriented, typical of an older five-star hotel. While the decor felt a bit dated, it was very well-maintained, clean, and tidy. The 'mystery room' booking was a huge surprise; the price was amazing, probably a third of what it would normally cost.
First off, this location is a bit out of the way, if you intend to stay close to the downtown...you have to take the ”Portliner” a few stops.
No issue for me, but did not realize this when I booked.
I chose it because of the onsen / sauna, and I was very satisfied: this was the best sauna / cold tub I had in Japan (so far).
Was hotter (and colder) than anything else. The actual hot-tub was good too, but I focus on sauna > cold tub cycles more than anything.
Rooms are new and look good, if not a bit small. As expected.
Stay for a night if you are on the fence...use the onsen...have a coffee-milk afterwards. You'll feel great.
Rooftoop bar / restaurant was nice as well and very friendly staff!
Excellent value for money and a fantastic experience!
The hotel is located in Chinatown, surrounded by tons of great food options, and transportation is quite convenient.
The indoor hot spring, sauna, and bath facilities are absolutely wonderful! If you love soaking in hot springs and enjoying a sauna, you definitely shouldn't miss this. Soaking multiple times a day is pure bliss!
The staff's service attitude is great, and the hygiene and environment are also very good. Although the room size isn't large, it's really clean and tidy. The clothes and slippers provided were perfect to change into before heading straight to the bath!
Some of Kobe's attractions are also within walking distance. I highly recommend this place to all my friends!
Stunning views, almost all rooms face west towards the bridge and sunset. Excellent location, the beach is right in front, but you have to cross under tracks and highway, 5-6 min walk after you exit the escalator. Beds in adjoining rooms are large, we could easily fit a family of 6 in 2 rooms, and you even add extra beds if needed.
The room was spacious and comfortable, providing a serene atmosphere for relaxation. The onsen facilities, along with the provided Japanese bath suits and slippers, added a delightful touch to the experience.
The breakfast buffet featured a variety of healthy Japanese options, which I found both satisfying and nourishing. Additionally, the view of Kobe Tower from my room was a charming highlight.
The hotel's design reflects a refined minimalistic luxury, creating an elegant and calming environment. Overall, I highly recommend this hotel for anyone seeking a blend of comfort and traditional Japanese hospitality.
For location, is not bad. 10 mins walk from the Main city centre or Chinatown. The hotel service and facilities is great! The room is clean although a little dated but that's typical in Japan tbh.
We had a very spacious corner twin room for 2 of us! So generous! Also the onsen was very clean and we loved it! Parking was full when we arrived but they directed us to a nearby parking lot with fixed parking rate. Love this place!
Pros:
1. The lobby is grand and spacious, which is quite rare for hotels in Japan.
2. The location is excellent. There's a subway station right downstairs, and Shin-Kobe Station is just a 3-minute walk away, making Shinkansen access super convenient. The cable car station for Nunobiki Herb Garden is also next door, and Kitano Ijinkan (Foreigner's Residences) is only a 10-minute walk.
3. The view from the guest room window is lovely.
4. The breakfast buffet is of high quality, and there's also a Japanese set breakfast option (if you're staying only 1-2 nights, I recommend sticking to the buffet; for three nights, you might try the set meal one day).
5. The staff are well-trained and have excellent service attitudes.
Cons:
1. The guest rooms' decor and furniture are quite outdated and lack design flair. They are overly simple and plain, not matching the impressive lobby.
2. In November, there was no air conditioning in the room. The south-facing room got a lot of sun, making it very stuffy and hot. I had to keep the emergency exit open to make it more bearable.
Overall, it's still worth recommending.
Hotel near Awaji Island,Sumoto5.9% of visitors choose this area
根根田浩治2023.10.28
Stay for one night with breakfast included, and have dinner outside at a pub or bar.
Since it was a weekday, there weren't many restaurants open, but I searched for it on Google and went to an izakaya.
On the way home, we took a detour to a bar district and took a break at the hotel before heading to the public bath.
The breakfast buffet style was satisfying with many items.
Next time I would like to go with a plan that allows me to eat dinner in my room.
Hotel near Awaji Island,Awaji5.9% of visitors choose this area
GGuest User2025.03.30
An excellent choice for visiting Awaji Island. The rooms are spacious with great views. The hotel's buffet offers a wide selection and is very reasonably priced. What impressed me most was the incredibly friendly and welcoming staff, who were genuinely accommodating and went out of their way to assist. I will definitely stay there again.
Very Good
205 reviews
8.9/10
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PKR 27,956
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9.5/10
Amazing
ZZhezidashuA very satisfying trip to Awaji Island was made even better by our hotel. Everything was arranged in the best way. We changed buses from Kyoto and confirmed the pick-up station through the Ctrip platform. When we arrived, it was still early, so we took the free shuttle bus to go shopping (with luggage back to the hotel). We used the coupons to buy lunch and ice cream at Hello Kitty. When checking in, the male waiters all kneel down to serve, and confirm the information of dinner and going out the next day. The room we stayed in is a single-family round house like a yurt with a viewing balcony and a wooden bath. The details of the room are all local characteristics (dressing box, free mini bar/dessert, washbasin are all petrified wood). The central roof is transparent and empty, and you can also observe the stars. We enjoyed the food here for 5 days, especially the dinner was not repeated and changed in various styles. What surprised me was that the waitress could perform saxophone and flute at dinner, and there was a restaurant like a stage on the island where you could also enjoy the waiter's musical performance. The 20,000 consumption vouchers given for 5 days are enough for you to go out for free at noon. We also bought Hello Kitty exclusive gifts for the children at the Big Apple with the vouchers. This trip to Awaji Island is more memorable than the trip to Kyoto, and the people are simple and honest. Everyone is working hard to promote tourism in Awaji Island, which is worthy of praise. I will bring my children here next time.
AAnonymous User对不是日本人完全不友善的酒店
Not foreigner ( Western & Asian) friendly. We travelled around 70 Roykan in the last 3 years and this is the wrost service we ever had. Japanese get to seat and offered juices when they checked in while we have to stand at the front desk and no juice offered. We asked for the yukata rental (free rental) and the young staff just ignore us twice. We asked for sizes a few times then he just said it’s all here. Then when we picking the only two small sizes he grabbed and give it to the Japanese girl and ignore us or never ask us before he took it as he knows we are looking into those. Very rude.
Most of ryokan will bring you to the room or assist to bring luggage or already put in the room for you. This one you do everything yourself after check in.
When we get into the hotel room it’s hot as no aircon is on. Then air con is broken so we called reception. With their broken English they insisted I don’t know how to turn on the aircon which I told them the air con is broken, after 15mins on the phone showing me how to on I keep telling them to send the staff up as we are so hot in the room as it’s summer and no window open and no fan was on after moving luggage. They came up and fix the air con for 45mins then told us it’s broken and need to change room. The whole hour we were sweating but no offer of water / drinks or anything and we just stand in the room while they fixing. When they decided the room need to be changed, they asked us to wait downstairs but leave the luggage in the room so we thought they will move luggage to the new room but they did not. Staff see us so hot at lobby didn’t tell us there is free drinking machine that we can get ice juices , they just watch us hot and sweat and not saying a word. When the new room is finished, they gave us the new room key and asked us to move the luggage ourself and return the old key. No help at all and wasted 1.5 hours of our onsen time. No apologies as well. I feel like being treated like a trash. Not enjoyable at all.
I paid extra for the sea view room which when they change my room they offered a slightly bigger room but my sea view was mostly blocked (in the pic )which I am not so happy.
There is amenities corner at the lobby, at night after the onsen we come back and want to take the lotion as early on it was gone and they didn’t replenish, the female staff have a bad attitude and flip her eyes ask us which room we stayed, we showed her the key and she said the cream is already in the room which her broken English. There is one set in the room but those are small one time pack which we finish after we had the onsen so we want to take another one. She was rude and insist we can’t take. Her attitude was so bad seems like we are stealing. There is an amenities cornor, if you not allowing guest to take please do not have this setup.
Food is okay with the buffet. Wagyu beef is nice but they is a normal standard for Japanese onsen buffet nothing too special.
Overall, with the price paying compare to other roykan in Japan, this hotel have very bad service to non Japanese. There is also nothing special for this onsen. Probably best to try somewhere else.
QQingliurenPros:
1. The lobby is grand and spacious, which is quite rare for hotels in Japan.
2. The location is excellent. There's a subway station right downstairs, and Shin-Kobe Station is just a 3-minute walk away, making Shinkansen access super convenient. The cable car station for Nunobiki Herb Garden is also next door, and Kitano Ijinkan (Foreigner's Residences) is only a 10-minute walk.
3. The view from the guest room window is lovely.
4. The breakfast buffet is of high quality, and there's also a Japanese set breakfast option (if you're staying only 1-2 nights, I recommend sticking to the buffet; for three nights, you might try the set meal one day).
5. The staff are well-trained and have excellent service attitudes.
Cons:
1. The guest rooms' decor and furniture are quite outdated and lack design flair. They are overly simple and plain, not matching the impressive lobby.
2. In November, there was no air conditioning in the room. The south-facing room got a lot of sun, making it very stuffy and hot. I had to keep the emergency exit open to make it more bearable.
Overall, it's still worth recommending.
MM847915****Excellent value for money and a fantastic experience!
The hotel is located in Chinatown, surrounded by tons of great food options, and transportation is quite convenient.
The indoor hot spring, sauna, and bath facilities are absolutely wonderful! If you love soaking in hot springs and enjoying a sauna, you definitely shouldn't miss this. Soaking multiple times a day is pure bliss!
The staff's service attitude is great, and the hygiene and environment are also very good. Although the room size isn't large, it's really clean and tidy. The clothes and slippers provided were perfect to change into before heading straight to the bath!
Some of Kobe's attractions are also within walking distance. I highly recommend this place to all my friends!
CChisudexiaoyu9978The room was spacious and the facilities were business-oriented, typical of an older five-star hotel. While the decor felt a bit dated, it was very well-maintained, clean, and tidy. The 'mystery room' booking was a huge surprise; the price was amazing, probably a third of what it would normally cost.
GGuest UserI have to express my sincere gratitude to Ms Hatsumi from the hotel. Thanks to her help, I had a wonderful trip to Rokkōsan. She is definitely a polite, professional, and of course pretty lady. Her communication skills are good especially that she speaks fluent English which would be of great help for someone like me who don't speak any japanese. Although the original local tour was full of bookings , she helped me reserve a taxi and solve my ease of communicating with local taxi drivers.
The view and environment is splendid with a great hotel service teams. I would highly recommend to someone who wants to experience a unique accommodation experience. Though the drawbacks , as you might know already , is 1) no private bathroom 2) not sound-proof building materials , but it is understandable given that the hotel is with ancient history
PPiwatUpon arrival, the hotel gave us 2 free tickets for aquarium next to the hotel. Staff were very friendly and helpful with parking valet and our luggage. The room we were in had an amazing view and it is spacious. It’s a Japanese style room and the staff had to come to put out futon for us around dinner time. Communal bath is big with an outdoor onsen. We noticed that they use salt water in the bath and onsen instead of chlorinated water like many other onsen hotel we have stayed in the past. There are 2 restaurants in the hotel but they open rather late at 7 and 8 pm so we didn’t get to try them. Breakfast were the same the whole we stay but they are pretty decent so there is no complaints. I would consider this to be one of the best hotel we have stayed during our trip there.
GGuest UserFirst off, this location is a bit out of the way, if you intend to stay close to the downtown...you have to take the ”Portliner” a few stops.
No issue for me, but did not realize this when I booked.
I chose it because of the onsen / sauna, and I was very satisfied: this was the best sauna / cold tub I had in Japan (so far).
Was hotter (and colder) than anything else. The actual hot-tub was good too, but I focus on sauna > cold tub cycles more than anything.
Rooms are new and look good, if not a bit small. As expected.
Stay for a night if you are on the fence...use the onsen...have a coffee-milk afterwards. You'll feel great.
Rooftoop bar / restaurant was nice as well and very friendly staff!
GGuest UserConvenient location, 1 minute away from the train station, with a small convenience store downstairs.
The service is attentive and polite. Basically all of them speak Japanese. There are English-speaking waiters, so communication is not a problem. The several private baths are well-equipped and clean. There is free water and ice bars in the rest area.
We provide beautiful yukatas for wearing outside.
One night, two meals, dinner and breakfast are above standard.
GGuest UserExit Kinosaki Onsen Station, there is a hot spring bus (can go to various hotels) that can be registered for free. Check-out for the return trip ends at 10 o'clock, and you can drive to the station. The location is very good, next to two outer hot springs. There are also two inner and outer ponds. There is local beer brewed by its own factory. Dinner is a set meal. The dishes are not served at once. When the crab was served, the waiter found foreign objects on the spot when introducing it. The waiter apologized and reported to the person in charge, and immediately replaced it with a plate. Generally, when encountering such a situation, in places with good service, the person in charge should bring a new one and apologize in person when serving it again. After eating the crab, the waiter opened the duck pot first. According to the menu order, sashimi should be served first, followed by tempura. The soup of the duck pot is salty, so I had to let the rice be served first. After eating the duck pot, sashimi was ordered again, and then it was served. Generally speaking, either all the dishes are served at once, or if they are served one by one, the waiter should be watching, instead of asking the guests to remind the waiter what has not been served. The crab is fresh, but the crab meat is not full in May. The glass in the bathroom is installed in the middle of the wall, which is nice but not practical because you can hardly see your face when you sit down. You need to pay the hot spring tax and usage fee of 430 yen per person when you check out.
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