GGuest UserWhen we chose this hotel, we saw pictures and videos that made us think it was a resort estate, but it's not. There's very little to see inside the hotel; I could walk through the entire property in 5 minutes. Secondly, the hotel advertises natural hot springs, but the public ones reek of disinfectant as soon as you walk in, which is very unpleasant. The room itself was okay and had character, and the bathtub was very large with a pleasant woody scent when bathing. Finally, the breakfast – honestly, the taste was just mediocre. I wouldn't choose this hotel again at the same price point.
YYury GrinI stayed for 4 nights from January 4 to January 8, 2026.
From the hotel, you can walk to Nijo Castle in about 10 minutes. There are many small convenience stores nearby (7-Eleven and the like), as well as two large supermarkets — Life is open until midnight, which is a huge plus. You can buy nice gifts for friends and family late in the evening without wasting daytime hours.
The transportation access is great too: within a few minutes' walk there's a subway station and a JR line (convenient for coming from the railway station), and right next to the hotel there's a bus stop. This is important because Kyoto's sights are scattered all over the city, and you often need to use public transport or taxis.
Speaking of taxis. Twice I asked the reception to call me a taxi, and both times the staff helped me — a huge thank you to them! It was especially important on the first day: thanks to a taxi, I made it to Kiyomizu-dera Temple in time and explored it without rushing.
Check-in was very quick, and the staff explained where everything was.
The room was quite spacious — or maybe it just felt that way. I comfortably unpacked my suitcase and took out everything I needed without feeling cramped. The room had all the essentials, and there were kettles near the elevator that you could take to your room if needed. I did, and had some tea before bed (on the first floor, you can grab a free tea bag if you don't have your own).
The air conditioner worked for both cooling and heating — which was very useful on some evenings. Honestly, I only used the hotel to sleep, and it was perfectly fine.
Every morning, breakfast is served on the first floor. To be honest, I expected something simple since the room rate was quite affordable. That's why the breakfast was such a pleasant surprise! My eyes wandered every morning at the variety of delicious food! A huge selection. Every day I had rice with various toppings, amazing salmon, cod, and various vegetables (the okra here was especially good).
There's a small smoking room on the first floor with good ventilation.
My overall impression of the hotel is extremely positive. I will definitely stay here again on my next visit to Kyoto.
GGuest UserThe hotel's location is fantastic! The design is also very modern and forward-thinking. The front desk and concierge staff were all incredibly enthusiastic and always attentive to whether we needed any assistance. It was a very satisfying stay. We stayed in Japan for 7 nights and switched between 3 hotels, and this was by far the most satisfying five-star hotel experience!
GGuest UserOnline hotel bookings can often feel like a blind box draw, but Dusit Thani was definitely the right pick. Every staff member I encountered had an excellent attitude, the room was spotless, and even though the turndown service only provided a bottle of water, it was a pleasant and thoughtful touch. Thai brands truly excel in their service consciousness and aesthetic sense. The room itself was incredibly comfortable, and with no other guests in the public lobby areas, I thoroughly enjoyed the bliss of reading a book alone.
GGuest UserThis hotel exceeded my expectations! The room was larger than average and exceptionally clean, with a separate shower and bathtub. The Refa showerhead and hairdryer were a nice touch and worked great. The room had modern amenities, and the trash bins were emptied promptly.
The hotel's location is super convenient. There are many designer shops and delicious restaurants nearby, and it's just a short walk to Nishiki Market. Karasuma Oike Station is also right next door, offering direct access to Shijo and Kyoto Station. I was really satisfied with my stay; it offers excellent value for money!
I highly recommend the wagyu BBQ restaurant next to the hotel (Wagyu Yakiniku Horumon Sankichi). The owner and staff were very friendly, the wagyu quality was superb, and the set menus were great value, plus you can enjoy all-you-can-drink!
CcarazzzAnyone visiting Kyoto should be familiar with this hotel because it's located right in the heart of the shopping district, which is incredibly convenient. The location is excellent; you step right out to Takashimaya, and there's even a direct connection from the hotel's third floor! The hotel also boasts a cafe, a supermarket, and a gym... perfect for young travelers! The rooms are spacious, the bedding is comfortable, and the bathroom is also very roomy.
GGuest UserLocated beside the Kamo River, the scenery is stunning, and the service is impeccable. Thank you Megumi and Shoko for arranging such an unforgettable gift and hospitality. It's a hotel I would definitely stay at again.
JJoanna IntaraI have many good things to say about this hotel. Number one the beds are extremely comfortable and the sheets are high-quality. That’s good to know. I will miss my bed. Number two. The breakfast is excellent definitely get it. Lots of varieties of both Japanese and western food great espresso bar not only at the main lobby, but in your bedroom and breakfast bar as well. Great taxi service although a little more expensive from the hotel than regular. Very helpful front staff who were very attuning and supportive Clean rooms Good gym as well Thank you thank you for my time
AAnonymous UserOur recent stay at Ujo Soan was, without exaggeration, the finest hospitality experience I have encountered in my 20 years of traveling across Japan. From the moment we arrived, the level of service was nothing short of superb.
There are three highlights that made our stay truly unforgettable:
1. Exceptional Culinary Surprise: We were deeply touched by the hotel's generosity in providing a complimentary upgrade to the prestigious ”Tsuiyama Blue Label Crab” set. The quality of the crab and the meticulous preparation were world-class—a true gastronomic journey.
2. Breathtaking Sunset Views: Spending time at the Lounge ”AO” on the 8th floor of Bettei Fuka was a spiritual experience. Watching the sunset over the Kyotango coastline with a drink in hand is a memory we will cherish forever.
3. Outstanding Service (Sakura-san): A special mention must go to Sakura-san. Her professionalism, warmth, and attention to detail were exemplary. She anticipated our every need and represents the very best of Japanese Omotenashi.
I would like to extend my sincere gratitude to Mr. Yasuhiko Okita and the General Manager, Mr. Nakanishi, for maintaining such an incredible standard of excellence.
If you are looking for a sanctuary that combines luxury, nature, and heartfelt service, Ujo Soan is the only choice. We cannot wait to return.
AAnonymous UserFirst off, the hotel's location is fantastic. There's a bus stop nearby with direct routes, plus a convenience store. I really enjoyed the hotel's large public bath; it was so relaxing to soak in the hot spring after walking 10,000-20,000 steps every day. The hotel is also very thoughtful – they provide fresh pajamas daily, and the room size is quite good. The front desk staff were very friendly and helpful. On the day we checked out, we even stored our luggage for a while before heading back. All in all, for this price during the off-season, it was an excellent value for money.
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