Excellent hotel! I originally planned to stay at a traditional onsen hotel in Beppu, but I stumbled upon this one, saw great reviews, and decided to give it a try. I was extremely satisfied! The breakfast was the most lavish and delicious I had during my 9-day trip to Japan. It was absolutely divine!
In the evenings, complimentary welcome drinks are offered (alcoholic beverages incur a 1000 yen charge). You can borrow yukata from the front desk. There's a large public bath on the 14th floor, and the rooftop features a terrace pool and a bar, offering stunning night views of Beppu Tower, perfect for photos. Just note, the pool is quite shallow and not really suitable for serious swimmers.
The bathroom layout is well-designed with a separate wet and dry area, and the shower space is very spacious.
Its prime location is another major plus, just a 10-minute walk to JR Beppu Station.
I wholeheartedly recommend this hotel to anyone visiting Beppu!
Hotels in Oita Prefecture99% of visitors choose this area
GGuest User2025.05.19
Dinner and breakfast : all food was cold because half of the food (about 4-5 small dishes and main) was placed at my table before i went to the restaurant. The servant pushed me to eat faster as the second half (the rest 4-6 small dishes) was put on table when i just started the first half. Quite disappointing. Supposed dessert shd be served after meal, The servant even placed it when i still had 4-5 dishes not finished. Annoying.
Hot spring : opening hour was acceptable but there was no view to the beautiful scene at all. Quite disappointing too. The bamboo screen was too enclosed, making me just looking the few plants there. When comparing with Naha, there’s only one type of hot spring and was too traditional.
Room : it’s not large as expected.
Location: not far from JR/bus station but away from main street to one and only one spot - the lake
Conclusion : too expensive when considering the bad dining experience . Not very recommended
Hotels in Oita Prefecture100% of visitors choose this area
SSikiqi2025.07.02
This hotel is perfectly located right in the heart of Beppu's Hells, with attractions literally on its doorstep. All five Hells (Jigoku) are within a 3-5 minute walk, which is incredibly convenient!
While the hotel's exterior is unassuming, its interior is a hidden gem. The Japanese garden in the common areas is beautiful. Our room was spacious with a great view, allowing us to see the steam rising from the Hells. Plus, having a private onsen in the room meant we could soak to our heart's content! We even had the large public bath all to ourselves during our visit.
The Teppanyaki set meal we booked was a good experience, though we wished there was a little more meat.
We specifically requested Japanese-style breakfast when booking, but for some reason, we were given Western-style instead. When we inquired, the staff informed us that it couldn't be changed.
On a very positive note, it was our wedding anniversary trip, and the hotel thoughtfully prepared a small gift and took commemorative photos for us – a very nice touch! Aside from these minor issues, everything else was fantastic.
The only real downside was the hotel's shuttle service to the station. While they offer it, the last departure is strictly before 11 AM. If you miss it, you have to take a taxi. It feels a bit inconvenient to offer a service with such a limited timeframe. For instance, we visited the Hells in the morning and ended up leaving the hotel after 11 AM, so we had to take a taxi to the JR station. An improvement here would be much appreciated!
Overall, my husband, who was visiting Japan for the first time, said it was an excellent Japanese onsen hotel experience. He gives it a big thumbs up!
The room wasn't huge, but we still had ample space to open our suitcases.
**Cleanliness**: Japanese hotels consistently uphold incredibly high standards of cleanliness!
**Facilities**: The large public bath was a definite bonus! The rooftop open-air onsen, a genuine carbonated hot spring, was incredibly relaxing. Soaking there while idly gazing at the distant harbor was pure bliss.
**Location**: The surrounding area offered fantastic convenience for exploring, with an abundance of shopping and dining options that catered to every preference.
The atmosphere was very relaxing and chill — perfect for couple and a group getaway. The staff were friendly and very helpful throughout our stay. One little thing - the bathroom door of this room type is somehow translucent sliding door, no lock, which can be a bit uncomfortable when staying with a group. A normal one would offer more privacy. Overall, a great experience!
The hotel is conveniently located right next to Oita Station, making it extremely easy to get around. In the evenings, the hotel provides complimentary ramen. Additionally, the supermarket within AMU PLAZA, located right at the station, offers discounted food items before closing. Overall, staying here makes dining, accommodation, and transportation incredibly convenient.
It was very beautiful and the view was great. It was on the mountain side, but there were still cherry blossoms left and the cherry blossoms seen from afar were beautiful. The bath was good and the pool was great for my family. The food was delicious, we ate too much and drank too much, but we slept well and had a great time. We had a great time. Next time, I'd like to come with my grandchildren. We could also use this hotel as a base to tour castles.
good value for money! would definitely stay again
location: it's relatively further from the station , around a 8-10min walk. there is a 7-11 just around the corner
room: my room came without a bathroom but for the ladies are 3 cubicles shared among the 7 mix gendered guests on the floor. i did not have to wait in line at all. there was more than enough space in the room to open my suitcase wide and still feel comfortable. bed and pillow was a bit hard though, and you can hear anyone talking loudly downstairs outside the building as the room is on 2nd floor, tho that doesnt happen very often.
food: amazing balanced breakfast that changes everyday - really delicious!
onsen: the one on 2F was smaller than 1F, but very good and comfortable. clean too. you can book a private onsen room for 500yen (50mins)
staff: all of them were super friendly, helpful and made me feel welcome. there are english-proficient staff available 24H as well :)
Hotels in Oita Prefecture99% of visitors choose this area
GGuest User2025.03.31
I didn't have high expectations for the kaiseki course meal, so it was okay. The room was spacious, clean, and warm. The open-air bath, family bath, and hot spring were really nice. It's a bit too far to walk from Yufuin Station, so I recommend taking a taxi. The staff were friendly, and the person who served the food spoke Korean well, which was nice. There was also a Korean staff member at check-out, so it was convenient.
Hotels in Oita Prefecture99% of visitors choose this area
RRonald Auho2025.04.25
The location is convenient, close to the supermarket, the room is clean and has a private bath, the service staff is friendly and polite, I stayed in Yufuin for one night and the scenery was beautiful and very memorable
Very Good
55 reviews
8.8/10
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9.1/10
Great
GGuest UserThe view is superb and the footbath facing the sea is so relaxing. The room is spacious with comfortable tatami, but lighting is not quite enough at night.
AAnonymous UserThe hotel is conveniently located right next to Oita Station, making it extremely easy to get around. In the evenings, the hotel provides complimentary ramen. Additionally, the supermarket within AMU PLAZA, located right at the station, offers discounted food items before closing. Overall, staying here makes dining, accommodation, and transportation incredibly convenient.
KKritThe Hotel, Grand Mercure Beppu Bay Resort and Spa has lots of things to do. I will start at the entrance. At the entrance, there is a helper which brings your bags to a cart. You have to drag your cart to the check in. At the right side, there is a swimming pool. At the left side, there is a store with Claw machines and snacks. When you finish doing the check in, You have to carry the cart in the elevator and up to your room. At the 3 rd floor, there is a playroom. At the underground level, there is an public onsen and changing room. In the 2 floor, there is a big restaurant. I think the food is so good but it closes to fast (9.30). We can walk to 7 but we have to walk down and up a small hill.
SSikiqiThis hotel is perfectly located right in the heart of Beppu's Hells, with attractions literally on its doorstep. All five Hells (Jigoku) are within a 3-5 minute walk, which is incredibly convenient!
While the hotel's exterior is unassuming, its interior is a hidden gem. The Japanese garden in the common areas is beautiful. Our room was spacious with a great view, allowing us to see the steam rising from the Hells. Plus, having a private onsen in the room meant we could soak to our heart's content! We even had the large public bath all to ourselves during our visit.
The Teppanyaki set meal we booked was a good experience, though we wished there was a little more meat.
We specifically requested Japanese-style breakfast when booking, but for some reason, we were given Western-style instead. When we inquired, the staff informed us that it couldn't be changed.
On a very positive note, it was our wedding anniversary trip, and the hotel thoughtfully prepared a small gift and took commemorative photos for us – a very nice touch! Aside from these minor issues, everything else was fantastic.
The only real downside was the hotel's shuttle service to the station. While they offer it, the last departure is strictly before 11 AM. If you miss it, you have to take a taxi. It feels a bit inconvenient to offer a service with such a limited timeframe. For instance, we visited the Hells in the morning and ended up leaving the hotel after 11 AM, so we had to take a taxi to the JR station. An improvement here would be much appreciated!
Overall, my husband, who was visiting Japan for the first time, said it was an excellent Japanese onsen hotel experience. He gives it a big thumbs up!
GGuest UserHotel surroundings and cleanliness was top notch.
Dinner and breakfast set were amazingly tasteful and filling. Food served was fresh and served based on our eating pace. All the staff are all well versed with English and friendly with our request.
The onsen itself was great but the entrance to the men and ladies onsen was just next to each other. Ladies privacy could be easily violated as the main door was the see-through type. We were not feeling quite comfortable with the entrance layout.
FFeifei1018Excellent hotel! I originally planned to stay at a traditional onsen hotel in Beppu, but I stumbled upon this one, saw great reviews, and decided to give it a try. I was extremely satisfied! The breakfast was the most lavish and delicious I had during my 9-day trip to Japan. It was absolutely divine!
In the evenings, complimentary welcome drinks are offered (alcoholic beverages incur a 1000 yen charge). You can borrow yukata from the front desk. There's a large public bath on the 14th floor, and the rooftop features a terrace pool and a bar, offering stunning night views of Beppu Tower, perfect for photos. Just note, the pool is quite shallow and not really suitable for serious swimmers.
The bathroom layout is well-designed with a separate wet and dry area, and the shower space is very spacious.
Its prime location is another major plus, just a 10-minute walk to JR Beppu Station.
I wholeheartedly recommend this hotel to anyone visiting Beppu!
GGuest UserGreat food, nice room and very professional services. Easily walkable from the station and has 5 onsens so plenty for the guests to take turn dipping in the glorious bath.
AAnonymous Usergood value for money! would definitely stay again
location: it's relatively further from the station , around a 8-10min walk. there is a 7-11 just around the corner
room: my room came without a bathroom but for the ladies are 3 cubicles shared among the 7 mix gendered guests on the floor. i did not have to wait in line at all. there was more than enough space in the room to open my suitcase wide and still feel comfortable. bed and pillow was a bit hard though, and you can hear anyone talking loudly downstairs outside the building as the room is on 2nd floor, tho that doesnt happen very often.
food: amazing balanced breakfast that changes everyday - really delicious!
onsen: the one on 2F was smaller than 1F, but very good and comfortable. clean too. you can book a private onsen room for 500yen (50mins)
staff: all of them were super friendly, helpful and made me feel welcome. there are english-proficient staff available 24H as well :)
GGuest UserDinner and breakfast : all food was cold because half of the food (about 4-5 small dishes and main) was placed at my table before i went to the restaurant. The servant pushed me to eat faster as the second half (the rest 4-6 small dishes) was put on table when i just started the first half. Quite disappointing. Supposed dessert shd be served after meal, The servant even placed it when i still had 4-5 dishes not finished. Annoying.
Hot spring : opening hour was acceptable but there was no view to the beautiful scene at all. Quite disappointing too. The bamboo screen was too enclosed, making me just looking the few plants there. When comparing with Naha, there’s only one type of hot spring and was too traditional.
Room : it’s not large as expected.
Location: not far from JR/bus station but away from main street to one and only one spot - the lake
Conclusion : too expensive when considering the bad dining experience . Not very recommended
GGuest UserThis hotel was truly the highlight of my trip to Japan. Nestled on the hillside, the views from the window are breathtaking, especially from the infinity pool where you can overlook most of Beppu. It gives you a sense of serene detachment from the urban clamor, as if you're uniquely clear-headed amidst a busy world. During our stay, there were occasional showers, and after the rain, the mountains would often become shrouded in mist, making the landscape incredibly dynamic – sometimes clear and picturesque, other times beautifully hazy and ethereal.
The hotel's hot springs (onsen) are another major feature. The male and female baths are separate, ensuring privacy, and each has its own outdoor bath. What's more, the male and female sections switch over daily, so if you stay two nights, you get to experience both unique bath areas. The hotel also provides guests with traditional Japanese yukata robes and geta (wooden clogs).
Regarding transportation, since the hotel is on a hillside, they offer a shuttle bus. However, it's small with limited seating, so reservations are essential. What's fantastic is that if you can't reserve a spot, the hotel *provides a taxi free of charge*. Let me emphasize that: free, free, free! So, the only potential inconvenience of staying here is perfectly addressed.
While the standard breakfast selection is decent, they also have a 'hidden menu' – definitely ask for it!
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