Top Apartments in Exeter

We stayed here two nights while touring a bigger area of Devon. We arrived early, and had lunch on their patio. Had a nice room and breakfast two mornings. Nice selection of food, nice staff, clean rooms. Unfortunately, the two elevators weren't working the first evening after we had gone to our room. Fixed the next day. Close to walk to the cathedral and nice places to eat. We would stay there again.

Being used to the likes of other budget hotel chains when on business trips I was looking forward to my stay however feel let down given the prestigious reputation of the Mercure brand. The hotel building itself is beautiful and the room was modern in decor, however unfortunately the building fabric had not been modernised leading to an uncomfortable night. The room was very warm with a single window that only opened slightly and no air conditioning/fan provided. Even on a cold September night the room was uncomfortably warm into the early hours. My room was positioned opposite what seemed to be the kitchen/some sort of generator/heater which kicked in at 6am in the morning waking me up as the window had to remain open to keep the room cool. The range of breakfast was good (cooked breakfast, pastries, cereals, continental), but sadly the quality was quite poor. Despite being the first person at 8am on a Sunday the food was cold overall and the sausages and bacon were very tough and leathery. The staff on every interaction were helpful and polite, especially the receptionist when checking in. Overall a disappointing stay and sadly not the first poor experience at an Accor hotel.

Arriving late in the evening, you could be easily mistaken in thinking it’s more like a motel or truck stop. However, this is definitely not so. In the morning you’re greeted warmly by friendly staff like Raj and Grant who simply can’t do enough. Breakfast is full English, toast, porridge, fresh fruit salad. Plenty of tea and coffee. We didn’t always need cleaners in our room, but when we did, not only did they tidy our bed but took the time to fold our personal clothing on the bed so it looked cared for - just like a touch of home! The room was clean and spotless. It’s a great hotel with a vibrant mix of staff. We didn’t use the hotel for evening meals but it seems to be very popular as it is for conferences and weddings. We’d definitely come back again.

Having stayed at the Jury's Inn chain of hotels previously in other cities we decided to stay at the hotel when we visited Exeter. The hotel enjoys a great location and the facilities are ok but unfortunately the servicing leaves a lot to be desired. There is no mention of this anywhere on their website and you are not told at any stage when you book and you only find out once you have paid and visit your room. On entering your room you find a nicely laminated note from the management advising you that your rooms will not be serviced on short stays. The management are using the excuse of the Covid pandemic to save costs and avoid doing your beds, emptying your bins, changing your towels, replenishing your toilet paper and the complimentary tea/ coffee. This is now only provided on request.My previous experience of this chain of hotels was that you also had a small fridge in the room and you were provided with complimentary bottles of water, this is no longer the case. Effectively the client experience has been watered down yet the prices remain the same. The client experience received from the staff was inconsistent, some were great others were very unhelpful. The hotel is not cheap and based on their current offering way overpriced.

I was very impressed by this hotel. It has a good location if you travel by car or rail. Even though it overlooks a major road intersection there was no noise in the bedroom. The bed room was quite large and the air conditioning was very effective and quiet. The staff were very friendly, efficient and helpful. It was very clean throughout. The dining area is quite small and there were warnings of some delays in getting a table. I didn’t have any problem when I staid the night after August Bank Holiday.

The hotel staff were friendly, the breakfast was good and the room was clean. but! ! No slippers and toothbrushes are provided in the room, then there is no elevator (the baggage staff will help). Some people will hear the sound when they walk around the hall, but overall it is quiet.

Not stayed in the actual hotel, only visited the pub/restaurant. Been a couple of times in the last few weeks and will gladly go again. Make sure you stop at the ticket machine in the carpark (round the back) and PROMPTLY put your money in and get your two tickets (windscreen ticket and refund voucher). A Parking Eye notice says you only get five minutes to buy your ticket otherwise you become liable to get hit by the cameras that watch you come and go. Anyway - the pub/restaaurant is fine. It's not posh but the staff are friendly and helpful and the food is beautifully cooked. Again I say, not posh arty-farty stuff ... but tasty and generous dishes at reasonable prices. Recommended.

Wonderful location. Brilliant interior design, together with the spa we added, it was one of the best stays I had in England! Will definitely come back and opt for another indigo elsewhere!

It's very good. It's worth recommending. It's very good. My friends like it very much. Next time, I'll take my family to check in. Breakfast is rich, transportation is convenient, and the couple's attitude is also very good.