This hotel is under Marriott and is well managed by friendly staff at the front desk. Check-in and check-out are quick and smooth. Indoor guest car parking is just across the street for $9.45. The spacious rooms and bathrooms have significant counter areas decorated with bright lights. Ice machines are on every floor. Washing and drying machines are available for $3 each. The indoor swimming pool opens from 7am to 11pm, and the gym is open 24/7. The only downside was the coil of the air conditioning was installed in the room, so you will hear the big noise when the coil starts to work the room temperature colder.
Vancouver is such a comfortable city, but hotels are a bit pricey. A friend recommended staying in Richmond, and I found this hotel. It's only three stops from the airport and has direct access to downtown, so you can just buy a public transport day pass to keep costs down. I didn't book breakfast at the hotel, but there are plenty of dining options nearby. I had dim sum, and it was really authentic.
Hotel near Downtown Victoria,Victoria100% of visitors choose this area
GGuest User2026.04.07
The location is convenient! The service is excellent! Parking costs 30 yuan per day and requires leaving the car keys, but the service is great! The breakfast is simple but acceptable!
However, it was disappointing: I had requested a room with a nice view in advance as it was for a birthday celebration, but I ended up with a low-floor room facing a construction site. The construction started at 7 AM, and the noise was quite unbearable!!!
Hotel near Downtown,Vancouver92.9% of visitors choose this area
GGuest User2026.03.14
Overall, it is a pleasant hotel for a short stay in downtown. Despite the Karma Lounge currently being under renovation, the hotel arranged a room dining service for breakfast as an alternative, which is acceptable and yummy. The hotel staff are helpful and kind. The location is close to down town, 5 to 10 minute walk to Robson Streetfor shopping, 1 block away has a supermarket and some nice reastieant eg The keg steak house.
Great service! Good clean gym and pool area. Very accommodating with breakfast early as we needed to leave for a 6:40am cab to the airport. $26 fare from this hotel to airport. We recommend this hotel
Well, it’s not bad balance between price and quality.
The pool didn’t work, no breakfast. There was a very strong smell of smoke in the corridors on the floors, but the room was fine.
The hotel is very clean and has good facilities. From the window, you can see the distant mountains and the beautiful scenery in the morning and evening. The coffee and light meals in the lobby downstairs, especially the freshly made French fries, seasoned with beer, were very crispy and delicious. I ordered several times in a row. In the end, the waiter gave me a big plate and said that if I couldn’t finish it, I could take it back to the room to eat. Eat slowly. An unforgettable northern town.
I am writing to formally express my very serious dissatisfaction regarding the condition of my room and the overall standard of service during my stay.
To be completely honest, the situation is far below what any reasonable guest would expect from a hotel of this category and price level.
There is clearly long-term dust accumulation on the exhaust fan and in multiple corners of the room. This is not a matter of minor housekeeping oversight for a day or two it reflects a prolonged lack of proper maintenance and cleaning standards. Such conditions are unacceptable for a property that presents itself as a luxury establishment.
Even more concerning is the foul, rotten odor coming from the sink water. Every time I brush my teeth or wash my hands, the unpleasant smell is immediately noticeable and deeply disturbing. This raises not only comfort issues, but also serious concerns about hygiene and water safety. At this level of accommodation, guests should never have to question the basic quality of the water provided in their room. I strongly believe this matter requires immediate professional inspection.
I chose to stay at your hotel and willingly paid a premium rate because I expected a premium experience including cleanliness, attention to detail, and reliable service. Unfortunately, what I have encountered so far reflects a significant gap between the price charged and the quality delivered.
In addition, despite leaving a tip for housekeeping and placing a written note clearly requesting replenishment, my shampoo was not refilled. I was eventually forced to go into the corridor to find another staff member for assistance. Cotton swabs were also not replenished for three consecutive days. These are very basic service expectations that should not require repeated reminders from guests.
Taken together, these issues have had a substantial negative impact on my stay and overall impression of the hotel. I find this situation extremely disappointing and frankly inconsistent with the reputation and standards your brand claims to uphold.
I would appreciate it if management could review this matter seriously and provide a clear and appropriate resolution.
The hotel is very novel and the equipment is very good. Although it was midnight when I arrived, it was still very comfortable to live.
But it is recommended to arrive early before the sun goes down, otherwise the mountain road is very dark, there is no lighting, and it feels a bit nervous.
The waitress for breakfast, very nice, the sound is super sweet, opening a good morning for the day.
The lake nearby is beautiful and worth going.
Ice wine winery is also recommended, also recommended.
Very Good
116 reviews
8.8/10
Price from
€133
per night
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8.1/10
Very Good
GGuest UserThe service was outstanding and the location ideal if you are biking. The hotel also has a room where you can store your bikes. The room was very clean and the staff very helpful.
GGuest UserHotel is convenient located near eatery and airport.
Sharon the front desk was extremely helpful to locate my reservation . Trip.com gotten my reservation thr agoda and
Sharon spent fair bit of time to trace my agoda booking number. As trip.com booking number is not found in trip.com.
Sharon worked extra hour to trace my booking to avoid me to make any payment as couldnt locate trip.com booking.
Overall, my stay was plesant and shittle service is good and prompt.
GGuest UserI am writing to formally express my very serious dissatisfaction regarding the condition of my room and the overall standard of service during my stay.
To be completely honest, the situation is far below what any reasonable guest would expect from a hotel of this category and price level.
There is clearly long-term dust accumulation on the exhaust fan and in multiple corners of the room. This is not a matter of minor housekeeping oversight for a day or two it reflects a prolonged lack of proper maintenance and cleaning standards. Such conditions are unacceptable for a property that presents itself as a luxury establishment.
Even more concerning is the foul, rotten odor coming from the sink water. Every time I brush my teeth or wash my hands, the unpleasant smell is immediately noticeable and deeply disturbing. This raises not only comfort issues, but also serious concerns about hygiene and water safety. At this level of accommodation, guests should never have to question the basic quality of the water provided in their room. I strongly believe this matter requires immediate professional inspection.
I chose to stay at your hotel and willingly paid a premium rate because I expected a premium experience including cleanliness, attention to detail, and reliable service. Unfortunately, what I have encountered so far reflects a significant gap between the price charged and the quality delivered.
In addition, despite leaving a tip for housekeeping and placing a written note clearly requesting replenishment, my shampoo was not refilled. I was eventually forced to go into the corridor to find another staff member for assistance. Cotton swabs were also not replenished for three consecutive days. These are very basic service expectations that should not require repeated reminders from guests.
Taken together, these issues have had a substantial negative impact on my stay and overall impression of the hotel. I find this situation extremely disappointing and frankly inconsistent with the reputation and standards your brand claims to uphold.
I would appreciate it if management could review this matter seriously and provide a clear and appropriate resolution.
GGuest UserAbsolutely stunning view. Cabin was older but very charming, we made the most of the fireplace in the room and enjoyed a view of the lake from our balcony. Bathroom was clean with everything we needed. Coffee also provided in the room which was nice. I read the beds were uncomfortable on other reviews and I’d partially agree - not the best but again not the main reason or expectation for visiting emerald lake. I will say the pillows were extremely thin and uncomfortable.
Staff were very friendly and attentive. Shuttle service was easy. Restaurant was pricey but overall good. No wifi or signal in the room is something to be aware of, but heightened the experience in my opinion. Overall, great!
AAmanda chou0906The room was spacious, and the hotel is about an 8-10 minute walk from the station, which makes getting to and from the airport on the Canada Line very convenient. The room was clean, and the front desk staff were friendly and enthusiastic.
GGuest UserOverall, it is a pleasant hotel for a short stay in downtown. Despite the Karma Lounge currently being under renovation, the hotel arranged a room dining service for breakfast as an alternative, which is acceptable and yummy. The hotel staff are helpful and kind. The location is close to down town, 5 to 10 minute walk to Robson Streetfor shopping, 1 block away has a supermarket and some nice reastieant eg The keg steak house.
CCrAzYd426This hotel Actually Better than I expected coz the reviews said it sucks……🤪
I think not too bad indeed tho I haven’t visit the gym yet….
I have no complaint for the room, I think it’s good to have microwave and coffee machine in the room and the lobby has coffee machine with different choice of coffee, it’s so good! 😊
Also there is a Korea Town (about 5 minutes walking from Lougheed Town Center Skytrain Station, this hotel about 10-15 minutes walking distant from the Lougheed Town Center Skytrain Station). There are many restaurants nearby, also there is Lougheed Town Centre (a shopping mall) it’s so convenient 👍🏻
I think it’s ok to stay a night or two but of coz the cleanliness and management could be better 😉
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GGuest UserThe hotel service was great, and the coffee was delicious. We stayed for 6 nights in total. I had a cup of coffee every day, but on the last day, it was just watery, I wonder why? We arrived early on check-in day, and the front desk staff, wanting us to have a comfortable stay, upgraded our room since we were staying for 5 nights. However, the toilet in the bathroom had a slight leak. We didn't switch rooms because it wasn't a major issue, and we were out all day anyway. The hotel's location is excellent; you can actually walk to most places, or take the bus or subway. There are many diverse food options nearby, including Asian and American cuisine. At night, the area downstairs is very lively with many nightclubs. The hotel room provided an umbrella, which is essential as Vancouver is a rainy city, and a safe. The bathroom and room size were both quite decent. But I wonder if booking through Trip.com means the rooms and beds would be smaller?
GGuest UserPlace is located at the Main Street. Staffs are so friendly and fast in their service. Room is clean and the amenities are pretty complete (especially as family of four, the mini fridge, plates, spoons, knife, cups, microwave, are very helpful). The only unpleasant thing is we can hear our neighbors talking and they are pretty loud, but not during the night.
GGuest UserIt's comparable to a budget hotel back home, but its strong point is the location. It's within walking distance to attractions like the Gastown Steam Clock. If you're on a short trip and not staying for long, this is a good option.
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