Posted on Oct 12, 2026|Deluxe View King Room
Kirill RaikovA New Hotel with Potential, but Service Falls Short of Five-Star Standards
Pros
The hotel is clearly new, and the room is spacious, modern, and equipped with brand-new furniture and fixtures. The bed is comfortable, the air conditioning works very well, and the plumbing is in good condition.
Breakfast is included in the room rate. The hotel appears to cater primarily to Chinese tourists, with large tour groups arriving by coach. Accordingly, breakfast is largely Chinese-style, which may not suit everyone's tastes. The breakfast area can also be quite noisy, as guests often speak loudly, sometimes seemingly trying to talk over one another. This makes breakfast less relaxing than one might expect. On the positive side, the staff are very accommodating and are happy to prepare alternatives upon request. For example, they kindly made an omelette for me, which I appreciated.
Another highlight is the rooftop bar on the seventh floor, offering panoramic views of the surrounding area.
Cons
Unfortunately, several issues detract from the overall experience.
There was no soap in the bathroom, despite shampoo and shower gel being provided in the shower. The shower drain was extremely slow, forcing me to turn off the water periodically to prevent the bathroom from flooding. In addition, an unpleasant musty smell frequently came from the bathroom.
The Wi-Fi connection was unreliable and kept disconnecting, which was frustrating.
Despite having a kettle, tea bags, and instant coffee in the room, there were no cutlery items at all, not even a teaspoon to stir the coffee. Such a small detail, yet an important one when it comes to basic room amenities.
The curtains also close automatically every time you return to the room, meaning you have to open them again manually using a button during the daytime. This is a rather odd and inconvenient feature.
Another issue is housekeeping. Daily cleaning is not provided automatically and must be requested by displaying the appropriate sign. This is an unexpected policy for a hotel claiming five-star status.
The location is another drawback. The hotel is situated away from the main part of town, where most restaurants, cafés, and other activities are concentrated. It takes approximately 15 minutes to walk to the centre, including around 200 metres along a very dusty road. This makes walking back and forth less pleasant, especially if you plan to visit the town centre several times a day.
Overall impression
The hotel has a solid foundation: it is new, spacious, and comfortable in several respects. The comfortable bed, effective air conditioning, and rooftop bar are definite advantages. However, the service and attention to detail do not match the five-star category it claims to offer.
For me, five-star hospitality means consistent, uncompromising standards. Guests should not have to ask for basic bathroom essentials, improvise when making coffee, deal with a poorly draining shower and unpleasant bathroom odours, endure an unreliable Wi-Fi connection, or explicitly request routine housekeeping. The noisy breakfast environment and the dusty road leading to the town centre also make the overall experience less comfortable.
Individually, some of these issues may seem minor, but together they reveal significant shortcomings in service, maintenance, and quality control. A five-star hotel should not require guests to make compromises on such basic aspects of their stay.
The hotel has potential, but considerable improvements are needed in day-to-day operations, housekeeping, maintenance, and attention to detail before it can truly deliver a five-star experience.
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Price per night from:JPY 4,743
Posted on Sep 2, 2026|Deluxe Double Room
Guest UserI came to Vang Vieng with my friend to experience some outdoor activities, and this hotel was absolutely fantastic! It's super convenient for getting around, whether you're heading out early for a hot air balloon ride, rock climbing, or hiking. The hotel pool is a major highlight; after a full day of outdoor adventures, a swim here just washes all the tiredness away. In the evening, the views of the distant mountains and sunset are simply stunning. The rooms are well-equipped and perfectly maintained. One afternoon, we were caught in a sudden downpour while out and about. We contacted the hotel, and the staff were incredibly helpful, actively offering assistance. The hotel breakfast offers a wide variety of choices, ensuring we were well-fueled for exploring all the sights. The service is meticulous and warm. With such beautiful scenery and attentive service, I'll definitely stay here again next time I visit Vang Vieng!
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Price per night from:JPY 4,144
Posted on Nov 10, 2025
Guest User
The stay was okay, but unfortunately the staff were not very friendly and didn’t even greet guests, which made me feel unwelcome. Also, the prices for renting a scooter were almost twice as high as at other places nearby. Overall, it was fine, but I expected a warmer atmosphere and fairer prices.
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Price per night from:JPY 814
Posted on May 5, 2025|Glamping Dome Twin Beds With Ricefield
Anonymous User
The place located a bit far from Vangvieng city center but it's a perfect place for staycation. We went there on week day so there's not a lot of people stay in the hotel which is very good for our group.
Hotel have a wonderful view of mountain and river for us to just sit and stair at it, but if you prefer to swim can go ahead!
Staff are very friendly and ready to help, 100% satisfy with all service. We contacted hotel staff before our visit so they turn on the AC ready before our arrival.
We also met two lovely siberian husky there too!
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Price per night from:JPY 10,181
Posted on Sep 23, 2026|Special Twin Room
Guest User
The location is decent, and the overall experience was good. The pool water was very clean. We came from Vientiane, and the hotel even picked us up from the high-speed rail station, which was very easy to find. There's a Nam Song River Hotel nearby that can also provide itinerary tips. The main thing is the excellent service, and the Chinese-speaking service was also great.
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Price per night from:JPY 3,905
Posted on Aug 11, 2026|Deluxe Double Room With Balcony Mountain View
Anonymous UserThe accommodation is beautiful and clean, located right behind the mountains, offering great privacy. Overall, it's good, but the internet tends to disconnect frequently.
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Price per night from:JPY 11,187
Posted on Oct 2, 2026|Standard Mountain View Room
ハリネコ/韓国↔︎ベトナムIf you stay at this hotel, I highly recommend choosing a mountain view room. The view from the room was absolutely beautiful, and it made my stay even more special.
The owner is Chinese, so being able to speak Chinese might be convenient if you do. Since I was traveling alone, I really appreciated how helpful the owner was throughout my stay. Whenever I had questions, he was happy to give me advice and recommendations, which made it much easier for me to plan my trip without having to research everything myself.
At the end of my stay, the owner even gave me a ride on his motorbike from the hotel to the train station, which was incredibly helpful as a solo traveler.
Overall, I had a really comfortable and pleasant stay. The beautiful mountain view and the kindness of the owner made this place a great choice for my trip!
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Price per night from:JPY 2,587
Posted on Jun 23, 2026
Guest UserThe location is incredibly convenient. The hotel is situated right by the Nam Song River in the city center, making it easy to access all the dining, entertainment, and activities. It's very close to where you can go hot air ballooning and tubing. The front desk staff was very thoughtful and gave us lots of helpful tips for getting around. The breakfast was also very authentic and delicious.
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Price per night from:JPY 2,395
Posted on Oct 6, 2026|Standard King Room
Guest UserOwner is so friendly and helpful!! The hotel wasn’t fitting for my needs but she but she was great helping me. cleanliness is lacking, sheets and towels don’t smell good and the room is organized very inconveniently and outdated. All electricity switches are by the room door, including the bathroom one. The room i originally booked was tiny and smelled awful and the bathroom door didn’t close- so the showergot the room wet- hence the mildew smell. The owner allowed me to upgrade to a better room. And after two nights, we shortened our stay via trip app and she gave me back the fee I added for the upgrade.
The bar across the street plays loud music until midnight and the rooms aren’t soundproof so if you’re sensitive keep this in mind.
bike rental is great. And again- owner is amazing!
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Price per night from:JPY 2,060
Posted on Sep 28, 2026|Twin Room with Mountain View
Kvetka
Good hotel for its price. We had daily breakfast and daily cleaning. Location is very good.
There is a swimming pool, we have never used it but I saw people who swam.
Breakfast is not what we wanted to have since we would be happier to see rice instead of white bread made from plain wheat :) but we ordered it + meet to feed hungry stray animals
We changed 2 rooms in the beginning because first one had crazy smell of cigarettes (don’t go to 103!), second one on the same floor had broken mirror. So with heavy luggage we chose to go to the second floor. 203 room is ok /)
Everything is not new and outdated but for such price very good quality.
Btw you need to leave your shoes outside before lobby in a special place and walk inside all area of hotel without shoes.
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Price per night from:JPY 2,899