It is a beautiful hotel with a large indoor courtyard. The rooms are also large and the beds are comfortable. However, it is essential to maintain a quiet room when booking, because those rooms whose windows are on the main street are extremely noisy overnight! It seems like you were on the street! The street before the hotel is quite narrow and will drive by cars, small trucks and mopeds. In principle it is only quiet from midnight to about 5 a.m. Otherwise it is extremely loud. To loud to sleep! We asked for a quiet room, which the staff also organized thankfully! Therefore, in sum of me 4 stars! The rooms on the street should be technically equipped by the hotel to reduce the noise scenes from outside significantly!
Incredible place to spend family vacations or as a couple, it has all the amenities you can imagine including a slide, tennis court, gyms, spa and more !! Without a doubt, this is going to be the hotel of my preference every time I come to Acapulco. The food is also delicious and everything is of the best quality like the coffee and the services.
I like to host this hotel, everyone is very friendly, the service is very good, the food is very rich and varied, the rooms are very comfortable and clean, in general everything is very good
The hotel is great , facilities, hostels, but as we don't have beach every day we move on your truck to the Palaya Club, it's great are 10m in truck and you are on the beach with all the services of the Hotel.....for not... there was our problem The beach club shoppers did not listen to us, for 4 times my husband had to stop and go to the bar and come loading food and drink, we called them up to more than 6 times , they said if yes and never arrived anyone to take our order.
The great room and its service at Valet Parking in return said the best I've seen, efficient, friendly,
Finally there was everything in this hotel buried and bad, but obvious attention on the beach is a basic in holidays and was not at the height
The facilities seem a bit small for the number of guests that we were. The pool is very small. The food isn't that bad, it's just that they take down the buffet very quickly. I really liked the location, it is near a small square where they sell very good food.
Everything was great.
The hotel is in front of the cathedral and has a spectacular view.
The pool is very good.
There is no noise.
The room is very nice and spacious with a very large bed
The staff is incredible.
Excellent place and service, everyone is very friendly and helpful, the facilities are beautiful
Great
106 reviews
9.2/10
Price from
MYR 421
per night
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LLegalEagleAlthough Acapulco isn't known for having a variety of all-inclusive resorts, the Ritz is one of the resorts that offers this option. The single room is of decent size, and feels cozy, but it does reflect the budget price paid in comparison to the other rooms available. Getting to this hotel does take a bit of a drive, but it's still close enough to the beach to enjoy.
The service was pretty good, with most staff helping if I had questions or any other concerns. The all inclusive food could benefit from more variety, especially if you stay for many days. One area of concern was the quality of their seafood, as the shrimp did have a funky odor during dinner.
All in all, this is a good all-inclusive resort, as long as you get a decent price for your package.
RRosi22The calm beach is the only positive aspect.
Rooms are refurbished but poor workmanship.
Check in was not very pleasant with tons of people fighting to get their rooms like tour groups.
Food very mediocre and nearly everything buffet style.
It is all inclusive but food quality very average and not very appealing.
GGuest UserWe stayed at La Casa Que Canta for our honeymoon. The hotel and accommodations couldn't have been better. Very romantic place. Tranquil with breath-taking views from everywhere - our room, the pool, the restaurant. The friendly staff provided fantastic service. Best of the best!
TTravelling roverThe hotel is convenient to shopping and restaurants. There are 2 pools but they are in different parts of the hotel. Room was larger than most in Mexico and had a small kitchen. All in it was a good place for the price.
GGuest UserIt is a very well located place with an enviable view. The hotel is a little old and expensive in high season but in general it has good beds and air conditioning.
GGuest UserÄußerlich ein wenig vernachlässigt, aber innerhalb des Hotelraums alles akzeptabel. Was fehlte war ein Kühlschrank auf dem Zimmer. Ich musste mein Insulin unten an der Rezeption zum Kühlen abgeben. Aber dort war man sehr freundlich., Am Donnerstag gab es beim Frühstück Buffet. Das fiel aber sehr, sehr bescheiden aus und war das Geld nicht wert. An den anderen Tagen war das Frühstück ok. Der Zimmersafe war ohne Schloß und total verrostet. Aber wer keinen braucht, für den ist das kein Problem.
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