We regularly stay @ Zenith for countless times. Though the hotel isn't as grand as other 5 stars, the service & cleanliness has been consistent over the years. The location is strategic & convenient. There's charging station for EV car too & we can leave our car for charging with ease. We had drinks @ the cafe & were impressed by the simple honey lemon drinks & Rose chrysanthemum tea that we ordered. Will stay regular either for holidays or work.
Overall, we enjoyed our stay at Hyatt Regency Kuantan, especially the ambience and hospitality. However, there are a few areas that require attention.
Cons / Areas for Improvement:
1. Water pressure was quite slow, especially for the shower. When turned to hot water, the pressure increased, but once switched to cold, it became extremely weak.
2. There was water maintenance work happening during our stay. Although the hotel assured that everything was under control, it did affect our comfort while on holiday.
3. We noticed a small clump of dust on the floor. While it was minor, as we were staying with a 2-year-old toddler, it raised concerns as children tend to put things into their mouth. Housekeeping may need to be more thorough.
4. There should be better control of wild monkeys, especially around the parking area. I was chased and nearly bitten, which was quite frightening and unsafe for guests.
Pros / What We Appreciate:
1. Excellent service recovery — I forgot to disable the “Do Not Disturb” sign but informed the front desk to clean the room. The housekeeping staff called first to ask for permission before entering, which shows professionalism and true 5-star service standards.
2. The hotel’s surroundings are beautiful, clean, and very calming — truly breathtaking.
3. The beach is very clean and conveniently located right next to the hotel.
4. Large swimming pools (two pools available), so it never felt crowded.
5. Staff were extremely friendly, polite, and always willing to help.
Conclusion:
Hyatt Regency Kuantan has great potential with its beautiful location, facilities, and outstanding staff. With improvements in water system management, housekeeping checks, and wildlife control, the overall guest experience would be even better.
Room: Clean, big bed, spacious, can watch Kuantan town from room and also Ive can watch moon at night.
Bathroom: The water pressure so low, and the shower bathroom floor not clean.
Breakfast: Nice place, not so much food but still good.
Location: Nearby kedai makan but if wanna go to mall, need to take a ride.
I enjoyed my stay at Shahzan Hotel Kuantan, especially as a business traveller needing a quick rest. The hotel is centrally located in town, making it very convenient with easy access to food and nearby amenities.
The breakfast selection was basic but reasonable for the price. The air conditioning was super cold, and the shower water pressure was excellent—definitely a plus after a long day. Underground parking is free, though spaces are quite limited.
Overall, it was a comfortable stay, and I would consider staying here again in the future. 😊
Let me tell u about the toilet, as no review about it yet. I am so thankful to select this hotel as the toilet is spotless clean and up to my expectation. The water pressure is good eventhough we were on the 8th floor. And just look at the view. Super nice and u can see the river and the tower. We had a room with balcony. So the view is spectacular.
Stayed at AC Hotel Kuantan for a short business trip and it exceeded expectations. The check-in was smooth, staff were professional, attentive, and efficient throughout the stay. The room was spotless, modern, and comfortable with a great work desk setup and reliable Wi-Fi, perfect for getting work done. Bed quality was excellent and ensured proper rest after long meetings. Breakfast spread was well prepared with good variety and fresh options. Location is convenient with easy access to key areas in Kuantan. Housekeeping standards were consistent and prompt. Overall, a very pleasant, hassle-free stay. Highly recommended for business travelers seeking comfort, convenience, and professional service.
The place is very instagrammable and the staffs are very helpful and friendly. Unfortunately the weather was bad, it was raining all day so we could not enjoy the beach view. The room is very comfortable and the cleanliness is a top-notch 👌🏼 overall it was a great stay, just the minus of the weather which i couldnt spend time enjoying the beach or sunset/sunrise. There are many restaurants nearby the hotel, so it was really easy if you are looking for places to eat besides the hotel.
Beautiful place to stay, right infront of the beach, room and toliet was very clean and alot of facilities, swimming pool was absolutely beautiful i loved it, watched the sunrise at the beach too
Overall, we had a very pleasant stay at The Chateau. The service was excellent, all staff were hardworking, attentive, and very accommodating, which really made a difference to our experience. The room was clean, comfortable, and nicely maintained. One small personal note is that the pillows were quite large and didn’t suit me very well; I wish I had asked earlier if they could be changed. The hotel restaurant served good-tasting food, though it would be even better with more variety, especially for dinner options during a longer stay.
The location is truly superb, perfect for a short getaway near the Klang Valley without needing to travel far. The environment was cool, cloudy, and beautiful, with a relaxing atmosphere that almost felt like being in the UK. Overall, a great choice for a comfortable and relaxing short vacation.
1. The bathroom floor is too slippery when wet. I almost fell off.
2. Parking is on open area no shade but guarded. You can also parked by the road side
3. Room is big and spacious. But the wall socket plug is too far from the bed. If you want to charge up ur device. Need to leave it far from you.
4. Breakfast not so many variation. No so many option to choose. For the taste it is average nothing extra.
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8,4/10
Very Good
SSyikin AhmadLocation is good, within walking distance to restaurants and convenient shops. Use the connection bridge at L5.
Very near to GPO and cable car station, about 5 mins drive.
Parking is allocated for 1 car.
The apartment was clean, with basic amenities like 2 door fridge, washing machine, microwave, basic cutleries, bowls and plates. No pots and pans although there is cooking stovetop.
Towels are provided but get prepared to wait longer if u plan during weekends or public holidays. I have to wait for almost 3 hours before I can eventually receive the towels at my rented unit. The aircond is only inside 1 room. No AC at the main hall, only ceiling fans. The hall was converted to a sleeping area with 1 queen+1 single. Soap and shampoo are provided, and the shower comes with a water heater.
Overall I'm ok with our 2 nights stay. The only thing that needs improvement is the check in, it took me almost 1.5 hours due to long queues before i can finally make it to the check in counter. I understand it's due to the weekend/public holiday, but at least the management should prepare some chairs outside knowing that people have to stand long in the queue, and some welcoming drinks would be even better.
Ssaree3Amma make this one short,
The place is nice, staff were amazing, food could be alot better i mean depedns its almost all Asian.
For all coming to visit, this place is more like a romantic trip than a family vacay.
The beach is very bad TBH its all rocky, no beach front that you can actually lay on and enjoy the dash o'water
The closest lets say snorkelling requires a package purchase or if you know a sea taxi, as relying on this beach's marine life its sad, dead coral everywhere.
MmangosellerI stayed at Crockfords Hotel Genting in early October 2025 and was genuinely disappointed by the level of service — especially for a hotel that claims to be Malaysia’s leading luxury property.
On 3 October, I approached the concierge Duty Manager around 9:40am regarding the hotel Wi-Fi, which kept showing an “invalid credentials” error. Instead of taking the initiative to verify the problem — which turned out to be something as simple as incorrect login details given at check-in — he insisted that the IT team would need to come into my room to fix it.
Later in the day, another staff member resolved the issue within minutes by simply checking the credentials. It’s baffling how the Duty Manager couldn’t do something that basic.
Throughout my stay, I also noticed that many of the staff seemed lost and unsure of how to handle simple situations — almost like the blind leading the blind. There was a clear lack of coordination and communication among them.
The breakfast experience was another major letdown. I had breakfast there for three consecutive days, and throughout, the food was never hot — the noodles in soup were the only consistently warm item served. To make matters worse, the staff did not communicate properly among themselves. On one morning, we were told to wait while a table by the window was being cleared for us. After waiting a good five minutes, another group of guests was allowed to take the exact table we were waiting for. The explanation given was simply that “the other guests wanted the table.” Completely unacceptable for a hotel of this supposed calibre.
The only saving grace was the Duty Manager working on 5 Oct and overseeing the breakfast buffet, who was attentive, proactive, and took the initiative to check if guests needed drinks or assistance. His professionalism truly stood out amidst the confusion elsewhere.
For a hotel that boasts winning the Forbes Travel Guide 5-Star Award seven years in a row, this experience was frankly a joke. The gap between Crockfords’ reputation and its actual service standards is staggering.
Truly disappointing and nowhere near what one would expect from a so-called luxury hotel.
PS: At least the view was great.
PPOH WEI WONGThis hotel is really a gem for a short vacation who seek for comfort, quiet, family-friendly facilities. I like the children pool which is clean, no chlorine smell and most importantly, warm. At night the view from the deck is really fantastic. The staffs are courteous and helpful. The only downside is they were a group of men smoking inside the children playground, the security guard should play a strict role to refrain them from doing that.
SStaphExploresWe booked a Suite, as we wanted more space for family trip. However, the living room for the suite is so dirty. We came with crumbs leftover on the carpet, the carpet itself is also very dirty (we all got a bit of itchy legs) so recommend to use hotel slippers.
The suite is definitely spacious. Just that it's so so so old.
The bathroom has a lot of grime on the doors and tiles. The shower area is also ironically small, considering that the room is so huge. Bathtub is dirty so we avoided using it for our stay.
Overall, the only problem we had is the cleanliness. Else, it is definitely a nice place. The reception is nice, the breakfast is not bad, there is WhatsApp number to contact for needs which is fast.
GGuest UserInteresting hotel with a large pool and comfortable kids' pool. The children loved it. My only suggestion is that the rooms could use better soundproofing. Otherwise, everything was good.
GGuest UserLocation was good but room is not as expected. No wifi and for breakfast need to travel to Highland hotel by transport. Room phone not working. Only one mirror in the toilet. No proper wardrobe. Ceiling fan unable to off its keep running. I won't go to the hotel anymore and wont recommend to anyone.
TTingtingThis isn't just a hotel stay; it's the perfect choice for a family trip! It's not far from both indoor and outdoor playgrounds, and the 6-person room is incredibly comfortable. The beds are huge, there's a bunk bed, and the room itself is quite spacious.
AAnonymous UserI recently stayed at this hotel for 2 nights and had mixed experiences. On the plus side, the hotel's mountain-top location is unbeatable, with breathtaking views and a 15-20 minute drive to the theme park and ******. The staff were friendly and helpful, making check-in and check-out a breeze.
However, I had some significant concerns with the hotel's facilities, which felt outdated and in need of maintenance. There is a swimming pool with warm water, but no hot water shower at changing room after you swim. It's not possible to shower there before you back to your hotel room. Cleanliness could also be improved too. The biggest headache was the parking - while it's free for hotel guests, the process of validating and exiting the car park was convoluted and stressful, especially during peak hours. I.e. every time you exit the car park, you need to validate your touch n go card at hotel lobby (tower 2) while car park is at tower 7. You have to take lift to level 3 to walk across skybridge and take lift again to collect your car. Don't forget you only have 20 min to exit the car park after validation. And the parking lots themselves were also cramped and challenging to navigate.
The hotel's layout, with multiple towers and levels, was confusing even for me, and I found myself getting lost daily. I e. Check in at tower 2, you may stay at tower 3, car park is at tower 7, and breakfast is at another tower. If you're comfortable with this, you might enjoy your stay, but I'd recommend exploring other options in Genting Highlands.
UUmmsBeautiful hotel and excellent service. Staff is friendly and helpful. Breakfast was excellent and tasty. Highly recommended. Room is clean and comfortable and cozy.
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