I understand that this is the largest hotel in Kuantan and it is imposing. They decorated enthusiastically for Christmas. The rooms are large enough with clean linens and a firm mattress. The location is great since it's across the road from the largest mall. The coffee lounge was satisfactory. The main problem area was that almost no one spoke basic English well enough to understand simple requests. They try and mean well but only a few could understand what I wanted. This was very frustrating. We stayed in this hotel three years ago as well, and there was not this problem at that time. Also, the safe in our room did not work.
Overall, we enjoyed our stay at Hyatt Regency Kuantan, especially the ambience and hospitality. However, there are a few areas that require attention.
Cons / Areas for Improvement:
1. Water pressure was quite slow, especially for the shower. When turned to hot water, the pressure increased, but once switched to cold, it became extremely weak.
2. There was water maintenance work happening during our stay. Although the hotel assured that everything was under control, it did affect our comfort while on holiday.
3. We noticed a small clump of dust on the floor. While it was minor, as we were staying with a 2-year-old toddler, it raised concerns as children tend to put things into their mouth. Housekeeping may need to be more thorough.
4. There should be better control of wild monkeys, especially around the parking area. I was chased and nearly bitten, which was quite frightening and unsafe for guests.
Pros / What We Appreciate:
1. Excellent service recovery — I forgot to disable the “Do Not Disturb” sign but informed the front desk to clean the room. The housekeeping staff called first to ask for permission before entering, which shows professionalism and true 5-star service standards.
2. The hotel’s surroundings are beautiful, clean, and very calming — truly breathtaking.
3. The beach is very clean and conveniently located right next to the hotel.
4. Large swimming pools (two pools available), so it never felt crowded.
5. Staff were extremely friendly, polite, and always willing to help.
Conclusion:
Hyatt Regency Kuantan has great potential with its beautiful location, facilities, and outstanding staff. With improvements in water system management, housekeeping checks, and wildlife control, the overall guest experience would be even better.
The room was spacious, perfect for a small family. The highlight, of course, was the view, sea and pool views that were absolutely lovely. One night was definitely not enough. Just open the window and you’ll feel the sea breeze; so calm and so beautiful.
Breakfast was fairly normal, nothing fancy. If you’re not local, I’d recommend going out for breakfast around Kuantan town, there are so many great options to choose from.
For dinner, Ana Ikan Bakar Petai is just right in front of the hotel. It’s the most famous restaurant in Tanjung Lumpur and within walking distance.
Definitely will come again for a short vacay.
I enjoyed my stay at Shahzan Hotel Kuantan, especially as a business traveller needing a quick rest. The hotel is centrally located in town, making it very convenient with easy access to food and nearby amenities.
The breakfast selection was basic but reasonable for the price. The air conditioning was super cold, and the shower water pressure was excellent—definitely a plus after a long day. Underground parking is free, though spaces are quite limited.
Overall, it was a comfortable stay, and I would consider staying here again in the future. 😊
This hotel is very suitable for a business trip. The room is clean, neat, and comfortable for resting after a long day of meetings. The internet connection is fast and stable, which is very helpful for work. The location is strategic, close to restaurants and transportation. The check-in and check-out process is quick and efficient. The staff are friendly and professional. Overall, it was a pleasant stay and I would consider staying here again for future business trips
We had a wonderful family stay! The rooms were spacious, clean, and comfortable. Staff were friendly and attentive, making us feel at home. The kids loved the amenities, and the location was perfect for exploring nearby attractions. Highly recommend for families!
We had a wonderful stay at the hotel, enjoying the beautiful and comfortable environment, as well as the kids-friendly facilities and easy access to the beach. However, we did notice that the swimming pool area had some safety concerns. There were broken tiles and cracks around the swimming pool, which could pose a safety risk, especially for children. Additionally, we noticed some yellow stains on the bedsheets. Overall, it was a pleasant stay, but attention to these maintenance issues would definitely improve the experience.
The location is superb as there are so many food stalls by the roadside, many cafes and shops just within walking distance. The whole apartment is spotless and very well maintained. We came as a family of 6 and everyone was comfortable and enjoyed the short stay. Kudos to the management who made the check-in process very systematic and hassle free. Thank you for the pleasant stay. Will definitely come again.
I had a nice time in The Chateau Sp & Wellness Resort. It's located in the hills outside Kuala Lumpur where it's cool and when I was there it was raining which made it even cooler. Breakfast was good, specially the first day when there was more choice. In the evening there was apparently another service offered in my room but I wasn't informed about that so I had no idea why someone was ringing my bell and calling me. It would be good if all services would be explained very well.
So far ok ...atirah from front office girl very helpful when we cek in.good location...nearby with attraction place n food also easy to get...nearby a lot or restaurant n cafe hipster.we enjoy our stay here....we will come again.
Very Good
467 reviews
8.7/10
Price from
MXN$431
per night
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8.4/10
Very Good
this is my second visit here, all were excellent execpt the check out time is so early which is before 11am.
The service was superb. Stayed for 2 nights and they allowed us to check in 1hr early and check out 1hr later. They provided macarons as tea snack and the room was very clean and spacious. The amenities provided were top tier as well. View was great!! A welcome and parting gift was also given. Will be back again and worth the value. Vibes was really great. Only improvement/suggestion would be a smart TV 😂
This my 2nd time staying in this hotel. Check in process very fast. Staff friendly as usual. Room clean but got stale/damp smell. Good breakfast. Many choices & when nearly finish, staff will top up the food ASAP. I always love their bread & butter pudding & this time no more salty fried mee 🤭 My family & i enjoyed this trip so much. Thank you Corpthorne for the hospitality.
The location of this hotel is awesome and the amenities provided are as per the expectations. Well systemised check in process and top notch service. No language barrier with the hotel staffs. They are providing answers for all type of queries. When I step in to the hotel after a long travel., the first smile from the receptionist .. turned my tired in to energetic. This hotel located very close all eateries, shoppings and casinos. We can enjoy all these with in the building itself. Without expose to cold or rain.
Beautiful hotel and excellent service. Staff is friendly and helpful. Breakfast was excellent and tasty. Highly recommended. Room is clean and comfortable and cozy.
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