The hotel has a modern feel despite its age, with swift check-in. My room was impeccably clean, and the bathroom provided hot water with excellent pressure. I particularly appreciated the comfortable pillows, available in both thin and thick options. It's a bustling hub in Kuantan, offering free parking and a shopping center nearby.
Overall, we enjoyed our stay at Hyatt Regency Kuantan, especially the ambience and hospitality. However, there are a few areas that require attention.
Cons / Areas for Improvement:
1. Water pressure was quite slow, especially for the shower. When turned to hot water, the pressure increased, but once switched to cold, it became extremely weak.
2. There was water maintenance work happening during our stay. Although the hotel assured that everything was under control, it did affect our comfort while on holiday.
3. We noticed a small clump of dust on the floor. While it was minor, as we were staying with a 2-year-old toddler, it raised concerns as children tend to put things into their mouth. Housekeeping may need to be more thorough.
4. There should be better control of wild monkeys, especially around the parking area. I was chased and nearly bitten, which was quite frightening and unsafe for guests.
Pros / What We Appreciate:
1. Excellent service recovery — I forgot to disable the “Do Not Disturb” sign but informed the front desk to clean the room. The housekeeping staff called first to ask for permission before entering, which shows professionalism and true 5-star service standards.
2. The hotel’s surroundings are beautiful, clean, and very calming — truly breathtaking.
3. The beach is very clean and conveniently located right next to the hotel.
4. Large swimming pools (two pools available), so it never felt crowded.
5. Staff were extremely friendly, polite, and always willing to help.
Conclusion:
Hyatt Regency Kuantan has great potential with its beautiful location, facilities, and outstanding staff. With improvements in water system management, housekeeping checks, and wildlife control, the overall guest experience would be even better.
My stay at this hotel was, overall, very satisfying. The entire process, from check-in to check-out, went smoothly, leaving me with a great impression of my accommodation.
First off, the hotel's location is incredibly convenient, with easy access to transportation. There are also plenty of restaurants and shops nearby, making daily commutes and dining a breeze. Upon entering the lobby, I was greeted by a clean, tidy, and comfortable environment, exuding a quiet and welcoming atmosphere. The front desk staff were very friendly and efficient with the check-in process, patiently answering all my questions, which I found very thoughtful.
I was also quite pleased with the room. It was clean and well-maintained with a sensible layout. The bed was soft and comfortable, ensuring a good night's sleep. The in-room facilities were comprehensive, with the air conditioning, hot water, and Wi-Fi all working perfectly and conveniently. The cleanliness was also excellent; everything looked neat and fresh, making for a reassuring stay.
Furthermore, some of the hotel's amenities added to the positive experience. The breakfast selection was quite varied, offering both simple Chinese dishes and some Western options, and the taste was pretty good. The restaurant environment was clean, and I found it quite relaxing and comfortable to dine there in the morning.
Of course, there's always room for improvement, for example, better soundproofing would be ideal. However, overall, my stay was still very pleasant. From the environment and service to the overall value for money, everything met a very satisfactory standard.
All in all, it was a comfortable and enjoyable accommodation experience. If I have the chance to visit this area again in the future, I would still consider choosing this hotel and would happily recommend it to friends looking for a place to stay.
I enjoyed my stay at Shahzan Hotel Kuantan, especially as a business traveller needing a quick rest. The hotel is centrally located in town, making it very convenient with easy access to food and nearby amenities.
The breakfast selection was basic but reasonable for the price. The air conditioning was super cold, and the shower water pressure was excellent—definitely a plus after a long day. Underground parking is free, though spaces are quite limited.
Overall, it was a comfortable stay, and I would consider staying here again in the future. 😊
Strategically located near Menara 188, trendy coffee shops, and the Kuantan riverfront. The price is reasonable and the service is excellent. This is my second stay here, and I will definitely return again.
Small room but we checked in for a rest so it is sufficient for us. Only one thing, i suggest people do not go park at the basement because when came at the morning our car is full of cotton “snow”. The hotel laundry is nearby so….yeah
Wonderful 3D2N Family Stay at Swiss-Grand Hotel, Kuantan
We recently enjoyed a 3D2N family vacation at Swiss‑Grand Hotel Kuantan, and it was truly a memorable and relaxing experience for all of us.
From the moment we arrived, the check-in process was smooth and welcoming. The staff were friendly, professional, and always ready to assist with a warm smile, which made us feel comfortable right away.
The room was spacious, clean, and well-maintained — perfect for a family stay. We especially loved the beautiful sea view and the calming sound of the waves, which created a peaceful atmosphere throughout our trip. Housekeeping services were excellent and consistent during our stay.
One of the highlights was the hotel’s facilities. The swimming pool was a big hit with the kids, while the direct beach access allowed us to enjoy relaxing walks and family bonding time by the sea. The environment was safe and family-friendly.
Breakfast was another pleasant surprise, offering a wide variety of local and international dishes. Everything was fresh and delicious, with plenty of options suitable for both adults and children.
Overall, our stay was comfortable, enjoyable, and stress-free. This hotel is highly recommended for families looking for a relaxing seaside getaway in Kuantan. We would definitely love to return again in the future!
✨ Thank you for making our family trip such a wonderful memory!
We had a wonderful stay at this apartment! The unit was very clean, spacious, and comfortable ,perfect for a short getaway or even a family stay. The interior was modern and well-maintained, and all basic facilities were complete and functioning well.
We stayed at Chateau Spa, Bukit Tinggi for 4 days and 3 nights to celebrate our wedding anniversary, and it was a truly pleasant and relaxing experience. The resort was peaceful and beautifully maintained, making it a perfect place to unwind and celebrate a special occasion.
The room was clean, and the toilet was well kept, which made the stay very comfortable. The staff service was truly tip-top—everyone was attentive, caring, and clearly prioritised our wellbeing and comfort throughout our stay. Their professionalism and warmth really stood out.
As for the food, breakfast and the buffet were fine, but the à la carte meals for lunch and dinner were definitely worth the money. The portion sizes matched the price well, and there was a good variety of Western and Malay cuisine. We tried the Western dishes, including salmon and steak, and they were delicious.
The spa prices were affordable, though booking in advance is recommended. We visited during the last few days of December, and the weather was cold and lovely, adding to the overall relaxing experience. We left feeling happy, refreshed, and well taken care of. Would definitely recommend this place for a peaceful getaway or a special celebration.
1. The bathroom floor is too slippery when wet. I almost fell off.
2. Parking is on open area no shade but guarded. You can also parked by the road side
3. Room is big and spacious. But the wall socket plug is too far from the bed. If you want to charge up ur device. Need to leave it far from you.
4. Breakfast not so many variation. No so many option to choose. For the taste it is average nothing extra.
Very Good
458 reviews
8.8/10
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8.3/10
Very Good
SSyikin AhmadLocation is good, within walking distance to restaurants and convenient shops. Use the connection bridge at L5.
Very near to GPO and cable car station, about 5 mins drive.
Parking is allocated for 1 car.
The apartment was clean, with basic amenities like 2 door fridge, washing machine, microwave, basic cutleries, bowls and plates. No pots and pans although there is cooking stovetop.
Towels are provided but get prepared to wait longer if u plan during weekends or public holidays. I have to wait for almost 3 hours before I can eventually receive the towels at my rented unit. The aircond is only inside 1 room. No AC at the main hall, only ceiling fans. The hall was converted to a sleeping area with 1 queen+1 single. Soap and shampoo are provided, and the shower comes with a water heater.
Overall I'm ok with our 2 nights stay. The only thing that needs improvement is the check in, it took me almost 1.5 hours due to long queues before i can finally make it to the check in counter. I understand it's due to the weekend/public holiday, but at least the management should prepare some chairs outside knowing that people have to stand long in the queue, and some welcoming drinks would be even better.
IIgnasExcellent resort, good food, very nice environment and atmosphere. Only issue we had was with pick up from the jetty ferry. We arranged pick up details via email and got a confirmation, however, when we arrived there was no one to pick us up. We tried calling hotel front desk and whatsapp but no response. Finally a local shop keeper helped us call a different number and they come pick us up from Tunamaya Resort. They said they had no details about our pick up time despite having confirmed it via email more than 2 weeks prior. Otherwise, our stay was very pleasant.
MMariachinRoom is clean and spacious. Have steam bath inside the big bathroom. The hotel sometimes given complimentary amenities kit pouch. Sometimes not given. Hope hotel can maintain the standard, so not disappointed customer while we are paying such high amount to stay in this hotel.
PPOH WEI WONGThis hotel is really a gem for a short vacation who seek for comfort, quiet, family-friendly facilities. I like the children pool which is clean, no chlorine smell and most importantly, warm. At night the view from the deck is really fantastic. The staffs are courteous and helpful. The only downside is they were a group of men smoking inside the children playground, the security guard should play a strict role to refrain them from doing that.
CCandace KWe were 2 adults and 3 children, staying in an apartment-style room. It was quite a distance from the check-in counter, so we had to drive. We were on the second floor, and there was no lift, so we had to use the stairs. When we returned at 11 PM, the stairwell was unlit, which could be particularly risky if you have elderly people or small children with you. The room had a damp smell, and toothbrushes and toothpaste were not provided. More than half of the switches on the bedside tables were broken. For breakfast, by 9:30 AM, there was hardly any food left, and there were no staff to seat us. When my child pulled back the covers on their single bed, they felt itchy. Undeniably, the location is excellent, being close to Kea Farm.
WWanee ZulkifliMe and my husband booked this hotel for our staycation before Ramadan start. The price offer affordable with our budget since we went there during school holiday and CNY. We choose superior room which located in front of the pool. The resort are huge/big, a bit classic since the room interior quite oldies. I guess it's true this resort was build on 1987~ somewhere. The resorts well maintain, the staff are welcoming, polite, good PR with guests inquiries. The resort have great access to the beach that you may walk from the room/pool/restaurants. They have 2 pools, the one are surround by the villas/superior room and they have pool theme park (small theme park), require to wear the bands (will provide during check-in), the kids definitely enjoyed playing at the pool so do adults too. The other side of theme park pool, the have pool facing the beach and besids the restaurant, and of course their lifeguard always monitor the guests in pool area. There so many type of rooms you may choose in future. Furthermore, their breakfast menus are satisfied to enjoy, staff that always ready to clean up once guest finished their meal. Overall it's very comfy, nice and beautiful resort to choose for staycation/holiday. Definitely will come again in future.
SSS SamuelThey check-in process are too complicated. Cistern need to queue up at the OTA counter to register first. Then check-in with the hotel kiosk. It takes more than 2 hours to process this. Even i got some issue which cause from the hotel's kiosk. But staff was really unhelpful and no service mind at all. Every staff always push me to contact another person and another kiosk but it's not where the issue came from. All staff always chit-chat in a group but no one seems work effectively.
Only the supervisor at the front desk counter number 4 who can assist me with the issue. Appreciated for solving the issue.
Again, even this hotel called as the biggest hotel in the world. But the service level should be at the same as the hotel size........
OOwltripA lot of room for improvement on hygiene and overall maintenance of the room. Need to clear the mold in the toilet, anti mold paint, and ensure the ventilation fan really works to keep the toilet dry. Fan need to clean maybe more frequently, dusty. And maybe air filter system in room to clear dust. Need proper hanger or hanging point in the room if you want to encourage reuse of towel, it couldn't dry in time. And sustainability fee applied, yet providing 300ml plastic bottle water? Better to invest in good water filter machine for refill.
AAnonymous UserI recently stayed at this hotel for 2 nights and had mixed experiences. On the plus side, the hotel's mountain-top location is unbeatable, with breathtaking views and a 15-20 minute drive to the theme park and ******. The staff were friendly and helpful, making check-in and check-out a breeze.
However, I had some significant concerns with the hotel's facilities, which felt outdated and in need of maintenance. There is a swimming pool with warm water, but no hot water shower at changing room after you swim. It's not possible to shower there before you back to your hotel room. Cleanliness could also be improved too. The biggest headache was the parking - while it's free for hotel guests, the process of validating and exiting the car park was convoluted and stressful, especially during peak hours. I.e. every time you exit the car park, you need to validate your touch n go card at hotel lobby (tower 2) while car park is at tower 7. You have to take lift to level 3 to walk across skybridge and take lift again to collect your car. Don't forget you only have 20 min to exit the car park after validation. And the parking lots themselves were also cramped and challenging to navigate.
The hotel's layout, with multiple towers and levels, was confusing even for me, and I found myself getting lost daily. I e. Check in at tower 2, you may stay at tower 3, car park is at tower 7, and breakfast is at another tower. If you're comfortable with this, you might enjoy your stay, but I'd recommend exploring other options in Genting Highlands.
DDorisExcellent service , sales manager Sarah , offered faboulous service , Christmas brunch in picnic ground near by Boh tea plantation . Beautiful view good tourist guide Madi- a naturalist , give us lots of knowledge in this highland . F n B manager Ravi arranged good local food . This is one of our best stay, enjoy excellent hospitality from the hotel
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