Family Friendly Hotels in Riau Islands, Indonesia

Overall experience is good with friendly staff and pleasant environment. Service: reached hotel at 2, was told room is under cleaning. Waited till 3:30 then was informed only 1 room is ready. The other room still need 5-10 minutes.o Cleanliness: not very clean, blanket found stain and hair. Toilet bowl unable to flush completely. Good thing is the front desk staff quickly arranged for repair and change. Food: breakfast has wide range of choice, taste is normal, but all the fruit juice and welcome drinks are fresh and nice. Location: 10 minutes drive from ferry terminal but hotel itself is not walking distance to any shopping malls. Good thing in Batam is Grab is VERY fast and cheap.

A Nice ambience relaxed resort. Room looks exactly like the posted photos. Got a small kitchen. Quiet on weekdays. Shower water pressure is strong and service crews are warmth and friendly. Arrival pickup and drop off saves a lot of hassle. Far from city. If you have a few days in Bintan, you can book a private one day tour which will bring you to various sightseeing spots. Guests from Cassia can use swimming pool and spa facilities at Angsana resort. Breakfast at Angsana Resort - Lotus, quite a good spread. Lunch at Vista within it's own premise - fried kway teow is delicious and dinner at Xana, western grill meat and seafood near beach - Pizza and Lamb chop is great (if served on hotplate will be perfect cause food went cold pretty fast 😅). Cassia has also some activities set each day, guests can sign up with friendly front desk. Next to the swimming pool, there is a game corner, for playing chess and snooker. Also a turtle pool not far away, children will be delighted to see turtles swimming. Great place to stay for a few days.

Had a very good stay in Banyan Tree, we like the spacious villa either our own jacuzzi. Room was clean and appreciate the staff to prepare our room for night setup, with the mosquito nets and cools. Food was good and had good selection too. Spa massage was also good. You can ask the buggy to drive you anywhere within the resort and their sister hotels. Staffs are all friendly and always greet with a smile. Just take note a lots of insects so bring your insect repellent. And don’t have complimentary shuttle from ferry terminal, its chargeable. The TV is old model so cant cast your phone to watch Netflix. The telephone line will cutoff during rainy days, however, whatsapp service and will still be contactable with the reception. Overall a good stay if you want a private and relaxing holiday.

New hotel but many rooms for improvement. Pillow case is stained upon check-in. Door lock malfunction on second day and they took quite a long time to fix it, with my room left opened. There’s loud drilling on the second floor due to renovation still ongoing. My baby sneezed many times at the lobby. There’s no hair conditioner. Phone also cannot work to call other rooms, reception and housekeeping. Bathrobe is smelly. Room facing a construction site. Unfortunately both side of the hotel rooms facing construction. Site. Location is quiet though which is good for sleep. Room level is by card access only so better to get same level if you book a few rooms. Car park security guards to ensure safety. Breakfast is good with a wide selection of food. Porridge is good and noodle soup. Staffs are friendly and helpful.

It’s a cool place to chill and relax! The staffs are so friendly which lights up my everyday. Would like to give compliment to Front desk Sonia and Saiful which had welcome and arranged our request upon arrival and explained in detailed my concerns towards Marriot Bonvoy membership. Went out to Tanjung Pinang on my second day and came back to my room with birthday decorations welcoming me, and placed more bottles of water which they have noted my request on my first day arrival. Great job prepared by Azizah, the housekeeping! It warmed my heart after a tired tour whole day. We joined the Buah Tangan Workshop and it was a wonderful experience, knitting bracelet by the beachside Highly recommend this hotel if you aim to have a chill and relaxing stay.

I book 3 room for this trip and informed the hotel that I will be celebrating bday for my husband. It was very nice for the hotel to prepare cake for my husband unfortunately my brother in law did the check in before my arrival. And the room the hotel prepared the cake was taken by my father and mother in law. A bit disappointed for this. Overall the staff is friendly. There was twice the staff came in the room to do some check and repair but they wore shoe in the toilet and caused footprint at my hotel and corridors. The location of the hotel is far from the major attractions after check in we jx spend time at the hotel areas. There were some activities to do. Majority of it need to pay extra. The free one were not very well maintained. Eg pool table, missing ball.

We had a relaxing 3D2N stay at Montigo Resorts. The service was great, with friendly staffs whom made us feel welcomed. Although the resort carries a 5 star rating and shows some signs of aging, the villas were spacious and serene — ideal for a private and peaceful retreat. From tranquil mornings by the private pool to stunning sunset views and rejuvenating spa sessions, it was the perfect escape from the city's hustle and bustle. The resort is conveniently about 45 minutes from Tanah Merah Ferry Terminal, followed by a short 5–7 mins complimentary buggy ride. Getting to the city centre was easier than expected, with Grab rides easily available and a round trip to Grand Mega Mall taking just over 30 minutes. Recommended for anyone looking to have a short getaway.

Warm welcome by the team upon arrival. Full details on amenities is not given like we can actually dine and use the pool at sister hotel which walking distance away - hotel indigo. Joining member allows us to have 20% discount on food but not applicable to takeaways:( Late check out is not mentioned, I saw it in my email and ask them about it. Called me on the day of check out to remind me of check out at 12pm when they should told me I am entitled to late check out till 2pm. After 12pm, room card not working and WiFi not working anymore. Come on.. I am still at the hotel premises. Food selection is sufficient although the food at holiday inn is really not fantastic. Staffs at strawbella and kids club are really welcoming, warm and friendly! Highly recommended for families for a short getaway.

One if the best hotels in Tg Pinang since its quite limited. Room is clean, hotel service is great. And breakfast is great too! Most probably will be my go to hotel if I visit here again!

Arranged for ferry terminal pick up and drop off and the drivers are both courteous and accommodating (though more than twice the price compared to transpo by grab). First room, the aircon not working,i called more than 2-3times to check but nobody come, i even got massage room service for 2hours still nobody come..imagine how hot it is in the room.. after few more hours the maintenance came and say that the aircon got problem just then they decided to transfer me to the other room at the opposite wing. Got plans to celebrate my birthday on that day but just preferred to stay at the room and ordered dinner. The food are ok. The condiments in the room looks messy and the door hinges are broken. Most of the staff i encounter can’t communicate much in english so needs to improve on that part. The overnight stay was not that great but just ok.