5-Star Hotels in Federation of Bosnia and Herzegovina, Bosnia and Herzegovina

Location excellent Rooms big & perfect Big windows with excellent view The rooms are covered with carpet Bedsheets clean Towels I didn’t use none so can’t say anything Daily clean is done Everything is around you The best part is you have a big mall next to you & also a tram that takes you direct to the old town. Swimming pool & spa amazing My only concern is the breakfast time & the service that is provided Customer . Service is 0. It needs to be improved & staff need to be well trained & understand what is customer service. Otherwise its a place to be.

Wonderful location and such friendly staff. Willing to accomodate and help in any way. I requested early check-in and they allowed for me to have that after my 25 hour journey. It was really warm in my room and I requested a portable fan and they were so quick in bringing it over.

The hotel was nice, the bedroom was nice and very clean. But the amenities were quite basic for a 5 stars hotel, the swimming pool/spa area was very poorly managed with staff not paying much attention and parts closed and quite poor quality. Overall it was a good stay but it could be easily improved.

Loved everything about it in particular the spotless bedsheets.The hotel is clean and beautiful designed with Arabic touches. The room was huge , the floor of the room was covered completely by carpet , a small window is present and a big bed. Daily cleaning is done. There is a river in-front of the hotel which is a plus. Toilet has good size and is super clean. Location is good , very close to the airport and you would roughly need 20 minutes to reach the center by taxi. Close by there is small mall and loads of restaurants across the corner. Old town is far from the hotel. Depending on traffic maybe roughly 20 to 25 minutes. Taxis cost like 20 KM one way. I saw two restaurants, one up for breakfast & the second located on the ground floor facing the river. You have a beautiful river In front of the hotel. I use to sit and do my readings every morning. Breakfast fantastic. Gym & swimming pool & the spa are all up to date and excellent. My best part was the room, the bed, the bedsheets and pillow. Super super clean . I stayed in 4 top luxurious hotels in Bosnia but Malak’s cleanliness is the top. Unfortunately the hotel will not provide you with iron but they do have laundry services. Customer service is just acceptable. Above all what was important to me personally “the room that gave me the feeling I’m at home” . Highly recommend you to book the hotel you won’t regret it.

Check-in is at 2 PM, so don't arrive too early. You can walk to Mostar's Old Bridge from the hotel; I personally didn't find it too far. The hotel's partner restaurant was just okay; the squid fried rice I ordered was a bit on the salty side. The front desk can arrange a taxi to the airport for around 30 Euros, but note it's cash-only. The room itself was very spacious, and the bathtub was extremely comfortable. Breakfast was a standard Western buffet, which for a Chinese guest, was just 'acceptable' rather than exceptional.

I had a wonderful stay at this hotel. The location is fantastic, surrounded by beautiful nature and offering a peaceful atmosphere. The rooms are spacious, very clean, and well-maintained, which made my stay extremely comfortable. The staff were always friendly, polite, and helpful, adding a warm touch to the whole experience. I would definitely recommend this place to anyone looking for a relaxing getaway.

Hotel is very clean,service is kind AND proffesional but the food was amazing AND super delicious.We can’t Wait to come again.

Otelin konumu güzeldi, geniş bir park içinde yüksek ağaçlarla çevrilmiş sessiz bir yerdi. Otel binası da dışardan elegant ve tarihi bir yer olarak görünüyordu. Ama bu güzel yerde bize verilen odalar hiç iyi değildi. İlk odamız tesisin arındırma veya motorlu çalışan bir kör noktasına bakıyor, hiç manzara olmadığı gibi bir de gürültü vardı. Ertesi gün odayı değiştirttik bu seferde yine iç avlu kısmına karanlık, güneş almayan bir manzarası olmayan bir oda verildi .Oda temiz ve bakımlıydı ama oda hapishane gibiydi. Üstelik buzdolabı da bozuk çıktı, sonra değiştirdiler. Kısaca otelin manzaralı odalarının nasıl olduğunu göremedik.