5-Star Hotels in Alajuela, Costa Rica

They were very strict about having a person added to the room and there was a dead frog in one of the hot tubs late at night- but it was afterhours lol. It is a natural hot spring and I am not really a nature-nature person. My friends didn't care as it is surrounded by the rainforest. Overall, I loved it and would consider coming back for a romantic weekend with my husband. More for couples or relaxing than a party group.

Very nice and beautiful hotel, built with high-quality materials and a great design. However, my biggest disappointment was that a 5-star hotel did not provide complimentary water in the room, instead selling it for $4.50 per bottle. This is especially surprising in Costa Rica, considering that the room costs over $1000 per night. It feels quite disappointing and even greedy that they are unwilling to meet basic international standards of service. In my opinion, the management should take inspiration from hotels in Asia and the Middle East, where guest service is often much more thoughtful and complete. I felt that instead of providing small essentials as part of the service, they were trying to charge extra for everything, which negatively affected the overall experience.

1. Gorgeous forest path on the hotel grounds - we swam in the river and in the mountain stream 2. Very unusual cute lobby with fish 3. Cozy villa rooms 4. Poor breakfast 5. Massage not so great 6. Kind attentive staff

It is not bad, such as the room is large, the restaurant is delicious, and the location is convenient. Mini bar is free. Disadvantages: The hotel is very big and it is all up and down, it is really tired. The swimming pool is super crowded and the atmosphere is not too casual. And this hotel has no hot springs, I want to go to a special hotel to wash hot springs.

Absolutely loved this place. The grounds were beautiful and you felt like you were really in the middle of the jungle, but with all your creature comforts. Breakfast each morning was great, with a good choice of local and western options. Would definitely stay again.

We had a fantastic 9 night stay at Nayara tented camp. The suite itself is STUNNING and great value with stellar views of the Arenal mountain and thermal pool in your very own private pool! Can't get better than this. Food at the restaurants is delicious! Chicken curry and rice from room service was our favorite! Breakfast is great, they spoil you with the selection of fruits and juices etc. Asian restaurant service, comfy vibe and food was very good. Spa services were ExCELLENT and well priced. Highly recommend Yaduri and Pamela for the thai massage as well as the Nayara Package for 2. The Spa Manager, I believe her name is Arlene, was very sweet and hospital, and caring. A few shoutouts: Jairo the Manager - phenomenal customer service. Thank you. You had a HUGE hand in transforming our stay when we brought a few matters to your attention the first day. Your entire team helped with this, so thank you all. All the shuttle staff were excellent - I dont know all their names. Reception - Carlos and Michael were the ones who came down to chat with us most, so didnt have a chance to meet the others. Michael sent me a guava plate with salt and spices when we told him that it was our fave. Bartender at the hot springs (roberto or rodrigo, cant recall his name) was outstanding in his service. Had great conversations with Roberto the golf cart driver as well as John Carlo I believe was his name? All cart drivers exhibit such immense gratitude for their jobs and joy to be working here - it was very evident they are all very happy with management. Hospitality here is beyond measure. The staff genuinely care about you and your stay. Suggestion to owners to include a gentle door bell as the 3 knocks + screaming out your name outside your door is *extremely* chaotic for those who are in a bubble of peace inside the villa :) Another suggestion is for cart drivers to use that doorbell (outside villa) and wait for us there. They have been trained to come knock, shout your name, and then WAIT OUTSIDE your door until you come out and then follow you to the cart. That's a bit too much in our space, its better if they can wait outside for 2-3 minutes until we get to the cart. Also, to have more privacy in villas by filling up the GAPS with planters. We can easily see parts of the pool of other villas, and they can see into ours so we would love some privacy next time. WILL BE BACK. CANT WAIT TO BE BACK. THANK YOU ALL.

Superb resort. Customer service exceptional across all departments. Personalised and friendly service. Restaurant choice outstanding. Rooms and facilities excellent. Faultless on every level.