5-Star Hotels in Gangwon State, South Korea

Location was great, nice ocean view Room interior and bed was not as expected Seems like try to save money on interior And bed is not as comfortable

This hotel is excellent, definitely book a sea-view room. You can hear the sound of the waves as soon as you open the door in the room, and it's soundproof when closed. In the morning, you can watch the sunrise from your balcony without even leaving the room. The hotel has its own convenience store and restaurant, and there are many restaurants, convenience stores, and mini-markets nearby, especially lively on weekend evenings. You don't need to deliberately visit attractions every day; just looking at the sea from your room, or going down to Gyeongpo Beach to stroll along the shore and relax, is incredibly therapeutic. I'll definitely stay here again next time I visit Gangneung.

I brought my kids for a vacation and spent a long time choosing this resort! The environment is beautiful! It was Mid-Autumn Festival, so it was crowded and expensive! But the experience was really great! After getting off the express bus, it took half an hour by taxi, costing around 31,000 KRW. They provide bath towels and regular towels, but no toothbrushes or slippers. In the fridge, there was one energy drink, one Coke, and two bottles of water. If you finish the water, you have to refill it yourself at the elevator. You can also buy more! The resort has two front desks, and both have beautiful views!

Our second stay over 4 nights during the cherry blossom spring festival. As before, the English-speaking reception staff was welcoming and met our room request as return guests upon check-in. We had a higher floor unit, just as clean but with some wear and tear in bathroom fixtures. Although Spring is warmer, the central system is still set to heating instead of cooling, so we left the balcony door open most of the time to prevent the nights from being stuffy. The sunrise and coastal views were just as magical with more clouds. This time, we enjoyed the indoor spa pools and outdoor pool, as well as the buffet breakfast with fresh and nourishing regional Korean and international ingredients. We liked that there is a GS25, patisserie, wine store, retail shop library, laundry room, gym, and stylish eateries in the Monogram complex. One unpleasant incident marred our stay, however. Our clear ziplock bag of medicinal tea and beverage satchets packed from home went missing from the coffee counter on the 4th day (the last photo shows where we had placed it). We suspected housekeeping staff might have accidentally thrown out this personal item during room cleaning while we were out that day. We contacted the housekeeping and front desk, but it was not resolved beyond a promise to search/investigate, and later a denial that they had touched our personal items. We were not planning to pursue the matter, but we would have appreciated more initiative or efforts to lessen our distress (the medicinal tea for our digestive health problems was crucial for our travels). Will we be back again? Probably, but this incident has made us realise that in this aspect, the Shilla team still needs to work harder to meet the 5-star hospitality standards it promises to Korean and international travellers.

While clean, the room was much smaller than I anticipated. Check-in took an incredibly long time; I waited for three hours! They claimed to be following check-in numbers sent via KakaoTalk, but this wasn't actually the case. Someone making a lot of complaints was prioritized, and the whole situation was just chaotic. The room was surprisingly small and looked nothing like the photos. I was assigned to Building A, but the pictures on Trip.com were completely different from the room I received (I suspect they were of Buildings B and C). I initially wondered if the hotel had given me the wrong room, but upon re-examining the photos, the very last one did seem to be of Building A. Honestly, I feel deceived, having chosen the room based solely on those initial, misleading pictures. The swimming pool also incurs an additional charge of 80,000 KRW per person (I didn't use the pool). There's a bakery area, and its lobby is so close to the pool that everything is visible from there. While waiting for check-in, I had coffee in the lobby, and it felt rather awkward seeing people in their swimsuits so close by. Breakfast is divided into two time slots, so you must arrive at your allocated time. The coffee service, where staff pour it for you, was also quite inconvenient. Normally, one would get coffee from a self-service machine, but here there's a dedicated 'coffee zone' where you have to place an order with staff. When there's a queue, you end up waiting with your food in hand, which is truly inconvenient. And the coffee wasn't even exceptionally delicious. Despite having three staff members at the coffee zone, the whole process felt incredibly inefficient. The breakfast food itself, however, was tasty. Oh, and a quick note: Netflix isn't available in the rooms, haha. I honestly think the Lotte Resort, where I previously stayed, is far superior. Their rooms are much more spacious, the pool is complimentary, and it definitely has a more luxurious vibe. Breakfast at Lotte is also tastier, in my personal opinion (and you *can* watch Netflix there!). To sum up, Cassia offers breathtaking scenery. The breakfast was varied and delicious! However, I feel they haven't made effective use of the hotel's interior space. It's genuinely vast, and as you wander, you encounter tables, uncomfortable chairs, and very large art books on display, but it all feels a bit forced and out of place. I never felt like sitting down and relaxing on the chairs, which were also uncomfortable. The overall interior design felt somewhat unkempt and disjointed. It's a shame such a large space wasn't utilized more thoughtfully. Next time, I'll probably opt for Lotte Resort over Cassia.

The overall facilities and environment are decent, but the check-in and check-out times are completely unreasonable. You can't check in until 3 PM, yet someone was knocking on the door by 11 AM the next morning to rush us out, and they were quite rude about it, which really soured the experience. On top of that, the air conditioning in the room couldn't be adjusted, making it very inconvenient. I really hope the hotel can improve its service procedures and room amenities.

I didn't have high expectations when we arrived, but we ended up having a fantastic 2-night, 3-day stay. We had booked a room in the hotel wing, and it was conveniently close to Ocean Play. The facilities were excellent, so we had plenty to keep us entertained without even leaving the hotel. Our room was also clean, and the baby crib and bathtub we requested were provided and very useful.

I had a wonderful stay at this hotel. The staff were incredibly kind, professional, and helpful. I accidentally left my phone in a taxi, and the hotel team responded very quickly and did everything they could to help me get it back. I truly appreciate their excellent service and support. The hotel environment was pleasant, the room was clean and comfortable, and everything was well maintained. I felt very relaxed throughout my stay. Thank you for the great hospitality. I would definitely stay here again and highly recommend this hotel to others. I will definitely come back on my next trip and highly recommend this hotel to anyone visiting the area.

Excellent stay. Better than expected. I was worried that it would be crowded at the lobby/ common areas due to proximity to ****** which was not a preference. The lobby of convention hotel is grand, peaceful and modern. I was also worried that it would be inconvenient to reach the ski slopes however the shuttle buses were frequent and you can get to the slopes quickly. The bus stop drop off point is right outside the ticket office for ski passes Hotel service was welcoming and superb from check in/out to housekeeping. As foreigners we received discount coupons for ski rental and pass. View from room was nice and loved the cream and shower gel etc. Room service was quick and portions are huge. Also how it was delivered was really good too with the robot. Overall very good and comfortable stay.

This resort is great! It's not crowded at all, even on the slopes, so we had a truly relaxing vacation. Getting to the ski resort was super easy and convenient. We were lucky enough to catch the tail end of the spring snow, which made my child incredibly happy. The breakfast spread was excellent, and they even had good quality packaged juices and yogurts. It's really an ideal spot for beginner skiers to settle in.