5-Star Hotels in Gangwon State, South Korea

It’s a great hotel that provides a lot of services. You don’t need to go outside but there are no toothbrushes in the room which I thought was going to be part of the package

This was my second visit. Located between Gyeongpo Lake and the sea, the view here is definitely the best in the vicinity. The room condition is also good, and being able to enjoy swimming, fitness, and bathing all within the hotel is a great advantage. However, the service always seems to fall short of these excellent facilities, which is a pity. The lobby staff are generally all friendly. But the service from the ancillary facility staff was disappointing. I used the swimming pool and sauna, and the customer service was a bit lacking. Especially considering the considerable extra charges for using them… The hotel might be 4 or 5-star, but the customer service felt more like a late-night convenience store.

This hotel offers breathtaking views! My previous disappointment of missing the sunrise over the sea at Gyeongpo Beach in Gangneung was completely remedied here in Jeongdongjin. If the season prevents you from catching the sunrise from your room's balcony, a short walk to Sunrise Park will bring you face-to-face with the vast, boundless ocean, where the sunrise is truly awe-inspiring. The hotel itself is a unique attraction with excellent and extensive facilities, making it perfect for families with children to relax and enjoy a leisurely vacation. There's a restaurant on-site where you can book a scenic table in advance. For guests craving local cuisine, taxis are available to take you to restaurants down the hill. The room is exceptionally well-maintained, and the bedding is very clean and comfortable. However, the bathroom area has sunken steps, which guests unfamiliar with the room layout or with impaired vision could easily trip over. I suggest adding a friendly reminder sign to alert guests about the steps and ensure their safety during their stay.

Our second stay over 4 nights during the cherry blossom spring festival. As before, the English-speaking reception staff was welcoming and met our room request as return guests upon check-in. We had a higher floor unit, just as clean but with some wear and tear in bathroom fixtures. Although Spring is warmer, the central system is still set to heating instead of cooling, so we left the balcony door open most of the time to prevent the nights from being stuffy. The sunrise and coastal views were just as magical with more clouds. This time, we enjoyed the indoor spa pools and outdoor pool, as well as the buffet breakfast with fresh and nourishing regional Korean and international ingredients. We liked that there is a GS25, patisserie, wine store, retail shop library, laundry room, gym, and stylish eateries in the Monogram complex. One unpleasant incident marred our stay, however. Our clear ziplock bag of medicinal tea and beverage satchets packed from home went missing from the coffee counter on the 4th day (the last photo shows where we had placed it). We suspected housekeeping staff might have accidentally thrown out this personal item during room cleaning while we were out that day. We contacted the housekeeping and front desk, but it was not resolved beyond a promise to search/investigate, and later a denial that they had touched our personal items. We were not planning to pursue the matter, but we would have appreciated more initiative or efforts to lessen our distress (the medicinal tea for our digestive health problems was crucial for our travels). Will we be back again? Probably, but this incident has made us realise that in this aspect, the Shilla team still needs to work harder to meet the 5-star hospitality standards it promises to Korean and international travellers.

While clean, the room was much smaller than I anticipated. Check-in took an incredibly long time; I waited for three hours! They claimed to be following check-in numbers sent via KakaoTalk, but this wasn't actually the case. Someone making a lot of complaints was prioritized, and the whole situation was just chaotic. The room was surprisingly small and looked nothing like the photos. I was assigned to Building A, but the pictures on Trip.com were completely different from the room I received (I suspect they were of Buildings B and C). I initially wondered if the hotel had given me the wrong room, but upon re-examining the photos, the very last one did seem to be of Building A. Honestly, I feel deceived, having chosen the room based solely on those initial, misleading pictures. The swimming pool also incurs an additional charge of 80,000 KRW per person (I didn't use the pool). There's a bakery area, and its lobby is so close to the pool that everything is visible from there. While waiting for check-in, I had coffee in the lobby, and it felt rather awkward seeing people in their swimsuits so close by. Breakfast is divided into two time slots, so you must arrive at your allocated time. The coffee service, where staff pour it for you, was also quite inconvenient. Normally, one would get coffee from a self-service machine, but here there's a dedicated 'coffee zone' where you have to place an order with staff. When there's a queue, you end up waiting with your food in hand, which is truly inconvenient. And the coffee wasn't even exceptionally delicious. Despite having three staff members at the coffee zone, the whole process felt incredibly inefficient. The breakfast food itself, however, was tasty. Oh, and a quick note: Netflix isn't available in the rooms, haha. I honestly think the Lotte Resort, where I previously stayed, is far superior. Their rooms are much more spacious, the pool is complimentary, and it definitely has a more luxurious vibe. Breakfast at Lotte is also tastier, in my personal opinion (and you *can* watch Netflix there!). To sum up, Cassia offers breathtaking scenery. The breakfast was varied and delicious! However, I feel they haven't made effective use of the hotel's interior space. It's genuinely vast, and as you wander, you encounter tables, uncomfortable chairs, and very large art books on display, but it all feels a bit forced and out of place. I never felt like sitting down and relaxing on the chairs, which were also uncomfortable. The overall interior design felt somewhat unkempt and disjointed. It's a shame such a large space wasn't utilized more thoughtfully. Next time, I'll probably opt for Lotte Resort over Cassia.

The overall facilities and environment are decent, but the check-in and check-out times are completely unreasonable. You can't check in until 3 PM, yet someone was knocking on the door by 11 AM the next morning to rush us out, and they were quite rude about it, which really soured the experience. On top of that, the air conditioning in the room couldn't be adjusted, making it very inconvenient. I really hope the hotel can improve its service procedures and room amenities.

I didn't have high expectations when we arrived, but we ended up having a fantastic 2-night, 3-day stay. We had booked a room in the hotel wing, and it was conveniently close to Ocean Play. The facilities were excellent, so we had plenty to keep us entertained without even leaving the hotel. Our room was also clean, and the baby crib and bathtub we requested were provided and very useful.

I had a wonderful stay at this hotel. The staff were incredibly kind, professional, and helpful. I accidentally left my phone in a taxi, and the hotel team responded very quickly and did everything they could to help me get it back. I truly appreciate their excellent service and support. The hotel environment was pleasant, the room was clean and comfortable, and everything was well maintained. I felt very relaxed throughout my stay. Thank you for the great hospitality. I would definitely stay here again and highly recommend this hotel to others. I will definitely come back on my next trip and highly recommend this hotel to anyone visiting the area.

Excellent stay. Better than expected. I was worried that it would be crowded at the lobby/ common areas due to proximity to ****** which was not a preference. The lobby of convention hotel is grand, peaceful and modern. I was also worried that it would be inconvenient to reach the ski slopes however the shuttle buses were frequent and you can get to the slopes quickly. The bus stop drop off point is right outside the ticket office for ski passes Hotel service was welcoming and superb from check in/out to housekeeping. As foreigners we received discount coupons for ski rental and pass. View from room was nice and loved the cream and shower gel etc. Room service was quick and portions are huge. Also how it was delivered was really good too with the robot. Overall very good and comfortable stay.

This resort is great! It's not crowded at all, even on the slopes, so we had a truly relaxing vacation. Getting to the ski resort was super easy and convenient. We were lucky enough to catch the tail end of the spring snow, which made my child incredibly happy. The breakfast spread was excellent, and they even had good quality packaged juices and yogurts. It's really an ideal spot for beginner skiers to settle in.