Travis
March 19, 2024
For the room price, it’s okay. The pools are on bad shape, disgusting and under kept. Two of the kids we had sliced their foot open on something in one of the pools (another reason we didn’t swim long). One of the jacuzzi’s was down. The room with the kid pool was FREEZING. We stayed in the other pool room but all in all only swam for about two hours. We went during spring break in hopes that they would have the swim bar open (considering they had spring break packages) but it was closed.
While we was in the pool, I noticed a “lifeguard” get down off her post, walk around to the stairs (all while not speaking a word or whistling or trying to get anyone’s attention) and by then I was scanning the pool to notice a little girl bobbing up and down trying not to drown because she was in too deep of water. I began to holler to the parents in the area that there was a child who couldn’t reach and thankfully the parent was able to reach the child. I’m not sure what the point of the lifeguards are if they are not going to do their job and alert those around them or even attempt to help the child.
Another huge turn off was that I opted to pay for my room when I arrived. When I got there the front desk staff told me that the card on file had already been charged. I asked why, considering it wasn’t my card on file, he said it was their policy. That is not the policy that I read when I booked the room. It said that I would be paying at the site upon arrival.