Country Inn & Suites Atlanta Downtown

We chose this property - as it was very close to the Lakewood Amphitheatre, where we were to attend a concert that evening. From the moment we arrived, to our departure the next morning - I couldn't believe this was a Radisson property - and that I paid the $123 USD (inclusive of taxes) to stay there. As you see in the attached photos, this property is in desperate need of care. Below is a list highlighting our room and the property's deficiencies: Unkempt/dirty carpets throughout (our room, hallways) Floor in our bathroom was dirty/unswept There was only one (1) wastebasket in the room - none in our bathroom Plumbing in our bathroom toilet needs addressing (had to flush at least twice each time used, regardless of content) Peeling paint in our bathroom (ceiling) Baby roaches in our bathroom (floor near toilet, in sink) Multiple rips/pulls in the carpet (throughout our room) Blood or other type of RED stain in carpet (outside of bathroom in our room) The Iron in our room was on its last legs - was malfunctioning There was only one (1) comforter in room's closet for use - rather than two (2) The power ***** on the desk was non-functional The hotel's breakfast offerings were carbohydrate-rich (toast, waffles, biscuits & gravy, cereals); no yogurt, no additional fruits (only apples were offered), no fruit muffins, etc. Only regular coffee was offered, no decaf. No sugar-free creamer available. Since we were going to be late returning from the concert, we inquired if we could check out at Noon on Sun., Aug. 7 - rather than 11 a.m. The desk agent shared it would be an additional $40 fee for that extra hour of stay. In my opinion, as a former veteran travel agent - that is outrageous. When going to check out of the hotel, there was a clear container with a note directing us to drop our keys in it. The desk agent was sitting in an alcove next to the front desk (we could see her), scanning her smartphone. She was not physically staffing the desk - there to ask us how our stay was, did not provide a printed receipt (I understand these days many folks may not want/need one, yet it would have been nice if she would have offered). She did see us and said "Have a blessed day" - yet all the while without looking up from her smartphone. Again, in my opinion - this is quite unprofessional and indicative of our current culture (no one wants to work). From my recollection and consistent promotion and booking of Radisson properties during my time as a corporate and leisure travel agent (1986-1998), this is quite out of character for the Radisson brand. The property itself was quite plain - no attractive plants or seasonal flowers planted in/near the front entrance to welcome the traveler. As a result of the above, I cannot recommend this property (nor other Radisson properties) to anyone. I regret I paid such an amount to stay there.

Both elevators broke while we where there and unfortunately we were on the 3rd floor with a lot of luggage

One of the elevators was not functioning. The floor was stained and a bit dirty. Everything else was satisfactory and the bed was excellent.

The room had a smell to it. We later found out that the ac unit had a crack in it. I think the water leaking from it onto the carpet caused the smell. The floor behind the bed had a white substance we didn’t know what it was. The beds were the best thing about the room they were so comfortable. The staff was really nice and the cooked breakfast was delicious.

I will never patronize this property. Micey, the front desk clerk was the rudest person I’ve ever met. Her CS skills are horrible.

This property is horrible and they didn’t mention the repairs being done in the hotel. Loud banging and loud noise starting at 9:00am and lasting until 5:00pm. Do not stay here unless you want to hear that all day.

My son and I stayed here for the night after a NBA game for his birthday. I feel like the hotel was good. The pictures don't look anything like the actual place. The elevators need to be updated really bad.

I liked how the front desk lady does her job, really nice welcoming and it was really quiet and great place to stay, first time in atlanta and loved it.