Guest User
January 31, 2023
Me and my partner decided to book to stay at this hotel as part of a package holiday via TUI & we were not disappointed! Had a few blunders, but all resolved by the rest of the amazing team! (I will elaborate the good & bad). The bad (which is hardly even bad). When we first arrived, we were 3 hours delayed and arrived at reception to a gentleman that did not even greet us, we felt like a burden. I was thinking this was perhaps the culture indifference so was not bothered to begin with however when we were checking in, our passports were taken and told they would be returned in the morning at about 10:00 - (even though we had photocopies of said passports to hand). The reasoning behind this was due to the printer not working, when we tried to elaborate we needed the passports for a rental car booking in the morning agreed with TUI, otherwise we could not get our vehicle we were told we still could not have them? I understand for legalities these are needed for information but it seemed very hostile, there was a clear language barrier and they were not returned until i confirmed i would go to another hotel unless returned. We did not see this gentleman again until the 5th night where he would glare at us as we walked by, and watch us through the windows straight faced when we returned from our night out which was bizarre but we didn't really let it bother us. The second day we were feeling quite tired, still jetlagged and at about 10:30am there was loud music coming from the back bar (i think this was bar 2) - It was not elaborated on the website this was a party place and there was nobody around the bar so we did complain about this, but this got resolved very promptly and did not happen again for the duration of our stay which was amazing to be listened to. I would have understood if there was lots of guests but it was a very chilled atmosphere and the music was very commercial (Sean Paul, Rhianna etc) and very bassy so we found it very hard to just relax. The Good The food, the atmosphere, the rooms & most importantly the people - Sam, Siobhan, Nicos, Kristof, the lovely chefs & maids. They all really made us feel at home. We got poorly on the first few nights of being in Napa so sought some advice from Siobhan who told us it could potentially be the ice cubes as some places use tap water as opposed to having machines which they do, and perhaps the salads too as they can be washed in tap water! From this point on we stayed clear from said things and started eating at the hotel, there was a wide range of food so i had something different each day and there was a great choice of British food also so my picky partner could have a burger each night lol - We're both very particular eaters, but each meal was absolutely bang on. They had freshly squeezed fruit juice and slushies too! The service was impeccable, from the point of ordering the food we would have it in front of us within 10 minutes tops, it was lovely that the chef would come