Anonymous User
January 14, 2024
I booked two rooms with a friend. There was a wall in the first room when I entered it, so my friend asked me to change rooms. When I moved to the second room, the buzzing motor kept making me unable to rest. So we coordinated to change to a "livable" house. The second time the service staff was very impatient and asked "What's wrong?" I was speechless. Another friend came in the evening, chatted with us for a while on the third floor, and then went to the room on the second floor. It was extremely cold as soon as we entered, so we thought about turning on the air conditioner, so we called the front desk. The customer service attitude at the front desk was perfunctory and explained that the air conditioners in the hotel rooms were broken. After we explained that the third floor was fine, they changed their words and said that the air conditioners in the second floor were all broken. broken. And explained that the room has floor heating. We searched everywhere but couldn't find floor heating. When the service staff came up, I also asked him to tell me where the floor heating was. Later, we were moved from the second floor to the third floor, and from a double bed to a twin bed. At least I can live there. The room is as shown in the picture. I recorded the sound and video. Hope to improve.
Original TextTranslation provided by Google