Shangri-La Hotels in Beijing

good location service was great food delicious ,but problem with the internet don't work google instagram youtube etc...

Cons: Personally I didn't like this hotel and won't go back. There were random pieces of mismatching furniture lined up along the wall, and just in general very old hotel, but charging 1.8k per night is completely disproportionate, if rooms were around 700 you can't complain. Pros: Breakfast buffet had good choice and the outside garden was really nice! Hotel allowed me to cancelled our second night even thought it was originally not cancellable. Much appreciated!!

I would like to express my heartfelt gratitude to Susan and Jimmy for their warm and friendly welcome upon my arrival at the hotel. Their exceptional hospitality truly made me feel valued as a guest. To my delight, I was pleasantly surprised with an upgrade during the check-in process, which added an extra touch of luxury to my stay. Equally, I would like to extend my appreciation to Grace for her friendly and efficient service during the checkout process. Her professionalism and warm demeanor made the departure seamless and enjoyable. My one-night stay at the hotel was simply delightful. The breathtaking views from my room provided a true sense of tranquility and relaxation. I couldn't help but marvel at the beauty of the surroundings. The health spa facilities were absolutely fabulous. The pool and changing rooms were impeccably clean, creating a hygienic and inviting environment. I thoroughly enjoyed indulging in some well-deserved pampering and rejuvenation. As for the room service breakfast, it was nothing short of fabulous. The delectable food delivered right to my doorstep was a delightful way to start the day. The attention to detail and quality of the meal exceeded my expectations. Overall, my experience at your hotel was truly exceptional. I can't wait to have the opportunity to stay with you again in the near future. Thank you once again for providing such a memorable and enjoyable stay.

Let's talk about the advantages: The hardware is good, the decoration in the room is quite exquisite, and everything is good. The lobby is designed with care, and there are greenhouse plants carefully maintained. The breakfast quality is good, the ingredients are fresh, and it is quite powerful to cope with the peak of the festival. Let's talk about the shortcomings without being shy: Some ”savings”. I have stayed in Shangri-La in Suzhou High-tech Park, and I feel that there are some gaps with Suzhou, such as an empty mini bar, no scale in the room, no toiletries by the bathtub, and no instructions for hotel facilities, ordering, etc. (this is a traditional thing). It says that you can scan the code to order food, but I didn't see it. The one in Suzhou can scan the code to select services, such as asking for the items you need. Direct drinking water feels worse than bottled water. If it is summer, it may be more troublesome. The capsule coffee machine has been removed. I ordered 2 large and 1 small, but there are no children's slippers and toothbrushes... In short, I don't know if it is cost-saving or for some other reason, it's just a bit stingy. I have also stayed in Shangri-La in Dalian. In comparison, although Dalian is a little older, the service is still quite considerate, which makes people feel very comfortable. The hotel in Shougang Park has some missing items. After I got them, I felt that the service staff's service awareness was still quite poor. They were wooden, as if I needed to tell them how to serve. Maybe it's a new hotel and needs to be adjusted. Maybe the expectations are too high. Also... for some reason, you can clearly see a lot of debris in the swimming pool, which makes swimming a bit unappetizing. Although the hardware is good and new, I really hope that the pool water hygiene can be improved... There is no JACUZZI bubble pool~... I am still upset.