I can't find words to describe this awful experience. We are loyal guests of this hotel, and came back just because our first time here was quite pleasant. But not this time. We are a family of 4. They gave us a tiny room with 2 beds. For a week. I called and asked politely to change the room. Because they promised 32-37 m2, it's obviously not that big. They offered me an extra bed. Although there is no place for that. The manager responded with " it's your problem!, not mine!"😭 Ok. I asked for her name, silence was the answer. I started to film the video because I need a proof of the unfair situation and they all took off their cards with names and tried to frighten me with the police. My kids were crying, nobody reacted. I forgot to mention that they said about available big enough rooms for our family, but they wanted to get 800 euros for that. I mean is it ok for a 5 star hotel? Rude unprofessional staff, reluctant to help their guests.Never never come here, please. Find a better place for your beloved ones.