Rachel
February 15, 2024
The hotel is nice and in a good location. However, I encountered two big problems. One, a friend brought by a surprise gift to the hotel for the staff to give to me. The staff never gave me the gift, and when I emailed them about it afterwards, no one ever responded. The second problem involved getting into the building at night. There are signs everywhere saying bring your key, because no one is working from 11 pm-7am. When I got back at night, however, the door was bolted and my key wouldn't work. Finally, someone came to help and told me he had locked the door. This gave me a huge scare, and I was contemplating having to find another hotel in the middle of the night. Why would you add an extra lock to the door, when the door is already locked and inaccessible to anyone who doesn't have a room key? It made no sense. The locked door combined with the gift I never received made my stay less than ideal.