Sandeep
March 19, 2024
Loved our stay here! Step out of the gorgeous pools and you’re right on the beach, which is well taken care of, also an abundance of amazing dining options (great quality food too) and the staff are so friendly and hardworking! The thing I didn’t appreciate was when they wanted us to attend a ‘presentation’ about the possibility of becoming members, we were told it would take 90 minutes but it was almost 3 hours which was frustrating because we were limited on time as we only had a short stay vacation. Also our personal concierge Nacho, after he welcomed us we didn’t see him again lol. He didn’t respond to messages, got our reservation times wrong and also said we were booked for the Michael Jackson show which wasn’t true, we checked and we weren’t even on the waiting list. This was super disappointing as it was the one show we were looking forward to, but we spoke to another helpful staff member who suggested waiting to see if there were any no-shows, and we got lucky after a 30 min wait! Very appreciative to the staff at the grand salon for this. Other than these minor blips it was an outstanding vacation!