Guest User
May 22, 2023
This was the worst hotel experience I have ever had - including the time that our hotel was actually a single room occupancy building that was under construction. I had booked two rooms for three nights for our family of four. We arrived to find that the air conditioning in this hotel was not "turned on" and that it would not be until the last night of our 3-night stay. Both of our rooms were on the ground floor steps from a main street with no window, only a door to a balcony that was easily accessible to anyone walking by and would pose a security risk to leave open. As a result, the rooms, which are very small, were stifling. There was no way we could stay without air conditioning and had to make a quick decision whether to find another place to stay since availability was so limited. We let the hotel know that we wouldn’t be staying and since the hotel had advertised that it was air conditioned, I asked for a refund for the remaining 2 nights, which was refused. In addition, every single staff person was either rude or indifferent - not a single person apologized for our discomfort. When I asked the woman at the front desk if I could speak directly to the manager about the refund, she literally laughed at me. I truly have never encountered worse service at a hotel. I was finally able to email the manager whose response was incredibly hostile. This is the only time in decades of travel that I've had to leave a hotel early and by far the most unpleasant staff. I rarely give negative reviews as most hotels and restaurants are run by people who often struggle and customer service can be hard. However, the staff at this hotel went out of their way to make our limited time there even more unpleasant. The hotel gets its two stars because of its central Cassis location.