Empire Inn Cypress

First time staying at non chain motel and what sold me was the customer service. Called to see if there was enough room to park a car hauler and the employee was very helpful. Clean, updated motel, close but not too close to the busy highway. Will be staying here again in the future next time in town. Only negative is against the other occupants as some would be playing music till midnight then another had their tv playing loud all night so I was awake for few hours trying to drown it out.

Quiet and no problems. Slept and got good rest. The employees are very nice and understanding.

No lobby, No breakfast as advertised. Unusual walk up window service. Not welcoming. Room was large, clean and looked just like the advertised pictures. Nice to have a microwave and fridge in the room. Lack of coffeemaker in the room was disappointing.

The hotel is located in a good area and not far away from the Houston Premium Outlets which was our primary reason for staying here. When we went to check in, we had to do so through a window as the reception area was under rennovation. It was around 104 degrees outside so this wasn't very pleasant and it seemed to take an age for our group to check in to our 3 rooms. We were already tired from our 5 hour drive from New Orleans so this was a little frustrating. Once in our rooms, we discovered a sticky substance on the bench (looked like a drink) and one of our other party had crumbs on their floor. Later that evening, when getting into bed we noted the bed sheets had stained blood on them. As it was 11.45pm at night we didn't call anyone at reception and slept on top of the bed. We mentioned this upon check-out the following morning and were told we should have called. In my opinion, the cleaner would have easily seen this when making the bed but has chosen not to do anything about it. The rooms are modern inside so this would be a great option if the cleaning is improved.

Damp smell in the room. AC unit was very noisy throughout the night. Bathroom floor is dirty, towels are stained. No trash can in the bathroom and no Kleenex tissues by the vanity. This is the type of place you would walk out with bed bugs or even worse, a disease.

Room was clean. Location is good. But there was no shampoo nor body wash. I don’t understand WHY

ran down, bad tv service, not worth the money

I don’t appreciate being told no one will go into my room after I paid for another night before check out time and then when I got off work and went back to the hotel all of my daughters belongings were stolen. And I still have yet to receive any of our belongings back.

Hotel was nothing like shown in the pictures, rooms were nothing as shown!! Hotel smelled dingy like Clorox and cigarettes! Requested a non smoking room and all we could smell was cigarettes!! Outlets were not working for me to plug in hair accessories.