I was so looking forward to my time at Rancho Valencia to partake in some self care, exercise and relaxation. The room was beautiful and well maintained. Plenty of snacks and drinks were on offer,, and there is no doubt the orange juice is fantastic! The grounds are beautiful, and most of the staff was lovely. However, those are the only compliments I can offer. The problems began not long after my arrIval. I proceeded to the bar to get a drink,and there was another couple in the bar enjoying their drink. I waited about 15 minutes, but nobody showed up. I finally walked outside, and found the bar staff coming around the corner. They told me that they had been in a meeting-during business hours? Another gentleman corrected him saying, "you know there was no meeting". This person worked at the hotel as well. There was also nobody in the store. She later explained that she simply needed to us the restroom, which I understand. The next morning, I had signed up for an exercise class. I showed up to the fitness center, only to be told that the class was not there, but at the basketball court, but unfortunately it had been cancelled. I questioned not being notified, and then I checked my text. It was cancelled 4 minutes prior to the start. I had not checked my phone during that time. My main problem was the fact that the qr code was not working in the room. The classes were wrong on the website, the qr code did not work, so the only way to get the correct class times was to actually go to the spa and pick up a printed copy. This was the same with the room service menu, which I utilized my whole trip. The in room dining staffl were lovely! The next day, I was also signed up the the trx class. I asked the valet where the class was, and he had no idea-he sent me back to the fitness center! On the map, it just says outdoor sports, not basketball court. This is a 5 star hotel, and the valet had no idea where the class was? I have to mention, they did provide me with a private training class to make up for the loss. I reported my problems to Sheryl and the new assistant manager upon check out. The printer was not working so I was not able to see my bill upon departure. I was very surprised i was not contacted by the general manager during all of this, and i was assured upon check out someone would be in touch. I did not ask for anything, but it would have been nice for someone to at least acknowledge the lack of care to my trip!