The location and views here are idyllic, right on the loch. The furnishings and general ambience are stately and elegant, with lots of antiques. The restaurant kitchen is very good too. So take it as read that everything here is pretty much spot on in both hotel and restaurant, apart from a few ******* that just take the edge off an otherwise excellent hotel: - The window sash cord in their best suite (room 4) is broken, so the window onto that lovely panoramic view can't be opened, and no ventilation is therefore available. - The suite itself is nicely and recently decorated, so why not the windows? Why not the bathroom?Here the ceiling is cracked and mouldy, and the doorframe has no architrave but a nasty, cheap bit of poorly-mitred and joined timber left in dirty undercoat. Also the mirror element and LEDs are either not connected or faulty. - The restaurant service is efficient and friendly, but given the target clientele, the menu, and the aspirational pricing, training needs to be better prioritised: Dinner guests kept waiting to be greeted and seated on arrival for nearly 5 minutes; Gentleman served before lady (3 times); Wine not opened at the table and not poured correctly. This is definitely not the fault of the individual staff members who are friendly and conscientious, but the fault lies with management who simply need to ensure proper training in the rules of correct service. All in all this is a lovely hotel with a good restaurant, and in such a perfect location. It's just in need of a few tweaks.