Vienna Hotel (Guangzhou Shaheding Metro Station)

Vienna Hotel (Guangzhou Shaheding Metro Station) Reviews

Vienna Hotel (Guangzhou Shaheding Metro Station)

No.186-188 East Xianlie Road, Guangzhou, ChinaView Hotel Details
Vienna Hotel (Guangzhou Shaheding Metro Station)
Vienna Hotel (Guangzhou Shaheding Metro Station)Vienna Hotel (Guangzhou Shaheding Metro Station)Vienna Hotel (Guangzhou Shaheding Metro Station)
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Vienna Hotel (Guangzhou Shaheding Metro Station) Guest Reviews

4.4/5
Very Good
1184 review
Verified reviews
Location4.4
Amenities4.3
Service4.5
Cleanliness4.4
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All Reviews(1184)
Positive reviews(1104)
Reviews with photos/video(80)
Easy to get around(90)
Classy environment(72)
Friendly front desk staff(55)
Close to metro(46)
Delicious breakfast(35)
Convenient parking(24)
Perfect for business trips(20)
Stayed multiple times(19)
Negative reviews(80)
Nafejul
Standard Room (2 beds)
Stayed in Dec 2023
Family
2 review
4.2/5
Very Good
Posted on Dec 30, 2023
Budget friendly hotel. Excellent front desk service team. Not suitable for tourist. Guangzhou Tower far from the hotel.
Response from Property: Dear guest officer hello, thankyou very much for your supportto the hotel, did not get yourfull 5 points of praise, we stillhave a little bit of loss in theheart, we will strive to do betterwe will heart service, so thatevery guest officer to the storecan feel the warmth of homehope our service can bringyou more surprises and movedlooking forward to your nextvisit!
Guest User
Deluxe King Room
Stayed in Apr 2024
Family
1 review
4.2/5
Very Good
Posted on Apr 14, 2024
The staff is friendly and everything is good, I hated the breakfast buffet because they never refill it at all.
Response from Property: Dear guest: Hello! Thank you for staying and sharing! We are honored to receive your evaluation of our service, and we always maintain a warm and sincere service to our guests. As for the breakfast you mentioned, we have reported to relevant departments to add food in time. The hotel is located near Shaheding subway station, about a three-minute walk away. Very convenient to travel. Simple accommodation is a lifestyle we are committed to creating for you, and we look forward to seeing you often when you return home
Guest User
Deluxe King Room
Stayed in Mar 2024
Business travellers
1 review
3.0/5
Posted on Mar 20, 2024
My parcel was delivered to the reception & they refused saying there is no parcel for me. When I called up the vendor to speak to reception. After waiting 1hr with all arguments with me and vendor. Finally reception went into the cloak room and gave me my parcel.
Response from Property: Dear guest, hello! Welcome to Vienna Zhihao Hotel Guangzhou Shaheding Subway Station Branch. We are very sorry for your experience during your stay at the hotel. Regarding your service attitude, we have feedbacks to the heads of relevant departments to strengthen the service training and improvement of employees: The hotel is 100 meters away from Shaheding Subway Station of Guangzhou Metro Line 6 and close to the zoo. It is a three-minute walk. If you have any questions during your stay, please contact the hotel staff for the first time and let us find out the existing problems. We will continue to work hard to provide you with better service and comfortable environment, I wish you a happy life, looking forward to your visit again
Guest User
Deluxe Double Room
Stayed in May 2023
Business travellers
1 review
4.0/5
Very Good
Posted on May 2, 2023
I am staying in this hotel when I comes to Canton fair it is very Good hotel Rooms are big . Beds, mattresses and Blankets are very clear . I recommend t
Response from Property: Distinguished Guests: Hello, everyone! It is my pleasure to bring you a wonderful stay. Thank you for your recognition of our service. The hotel is a 2-minute walk from Shaheding Station of Metro Line 6 and a 10-minute walk from Guangzhou Zoo. Next time you are satisfied with your stay, you can give us a five-star praise! We will continue to be enthusiastic and strive to make every guest feel at home. Welcome to experience again. I wish you a happy holiday!
Josepmeo
Deluxe Double Room
Stayed in Apr 2023
Business travellers
4 review
4.0/5
Very Good
Posted on Apr 28, 2023
I thing is mut be changed carpets and in the room have bad smell please changed somethings
Response from Property: Dear guest,thank you for your comments on the hote!We are very sorry for your experience during your stay at the hotel.Your valuabie advice us very important to us ,and we will inform the relevant departments to improve the quality of health.lf you come here next time,please book our hotel again and give us a chance to apologize.Looking forward to coming again.
Li Ling
Standard Room (2 beds)
Stayed in Sep 2023
Business travellers
1 review
2.2/5
Posted on Nov 23, 2023
It is only convenient to metro station, only then that not much. The main street start to jam during around 4+pm and I was stuck in the taxi just outside the hotel for more than 30 min while I was rushing to the airport! I stayed for 5 days with this hotel , and the cleaning lady wasn't doing her job. The floor was not vacuum and the dirt was still laying on the floor for 3 days! During one of the 5 days, we came back and saw the bed was not made. The entrance and parking is so small and cramped that every time we book a taxi, the driver can't get out without help.
Response from Property: Dear guest, hello! Welcome to Vienna Zhihao Hotel Guangzhou Shaheding Subway Station Branch. We are very sorry for your experience during your stay at the hotel. Regarding your service attitude, we have feedbacks to the heads of relevant departments to strengthen the service training and improvement of employees: The hotel is 100 meters away from Shaheding Subway Station of Guangzhou Metro Line 6 and close to the zoo. It is a three-minute walk. If you have any questions during your stay, please contact the hotel staff for the first time and let us find out the existing problems. We will continue to work hard to provide you with better service and comfortable environment, I wish you a happy life, looking forward to your visit again
Guest User
Superior Double Room
Stayed in Oct 2023
Friends
2 review
4.5/5
Great
Posted on Nov 1, 2023
Best hotel , location not far from shopping distrc , i will back sleep in here
Response from Property: Dear guests: Welcome to Vienna Zhihao Hotel Guangzhou Shaheding Subway Station Branch. The hotel is close to Shahe Clothing market, 200 meters away from the subway station, and 5-6 minutes walk next to the zoo. If you have any dissatisfaction during your stay, you can contact the front desk sister in time to solve it for you. We will continue to improve the quality of service, to provide you with better service. Welcome to visit us next time
MakTH
Superior Double Room
Stayed in Jul 2023
Business travellers
1 review
5.0/5
Outstanding
Posted on Jul 8, 2023
The hotel room was decent since it quite old but worth the price. Staff also very supportive. They allow early check in if the room available. Very appropriate for extra water bottles every day. Highly recommend for those who want to shopping at Shahe clothing market.
Anonymous User
Superior Room (2 beds)
Stayed in Jul 2023
Business travellers
3 review
2.5/5
Posted on Aug 7, 2023
Not so bad. But you can smell smoke all the time. Location on google was nt accurate.
Response from Property: Dear guests: Hello! Thank you for choosing the Shaheding subway station in Vienna. I'm sorry to bring you a bad experience this check-in. The sanitary and odor-free rooms have always been our top priority. We will arrange room managers to retrain and teach the relevant waiters, and ventilate the room, which will bring you a bad check-in experience. We are very sorry.
Guest User
Deluxe Double Room
Stayed in Apr 2024
Friends
6 review
5.0/5
Outstanding
Posted on May 4, 2024
best hotel
Response from Property: Dear guest, hello!I am your online personal butler "Xiaowei".Thank you for taking your precious time to review our hotel sincerely. Xiaowei looks forward to your visit again!
Rian dana batubara
Deluxe King Room
Stayed in Sep 2023
Business travellers
1 review
5.0/5
Outstanding
Posted on Nov 5, 2023
Good,clean,market ok
Response from Property: Thank you for your visit, butalso sincerely thank you for ourlove and service recognition,you remember the goodtime here let us feel verymoved, let the guests enjoy ogood stay experience is ourboundlessresponsibility, canget your praise we are deeplyhonored, at the same time weare more motivated to continueto move forward,hope to havemore opportunities to serveyou!
tina
Superior Room (2 beds)
Stayed in Oct 2023
Solo travellers
6 review
5.0/5
Outstanding
Posted on Oct 17, 2023
Good Bagus
Response from Property: Thank you for your affirmation of us. In order to provide you with a more meticulous and thoughtful service experience, the front desk is always manned 24 hours a day. You can contact the front desk in time if you have any mission needs. The housekeeping is one guest after another for disinfection, aunt in cleaning the whole time wearing masks and gloves for cleaning OH. We will continue to work hard to live up to your expectations and bring you a better service experience. Have a nice life!
Anonymous User
Superior Double Room
Stayed in May 2024
Business travellers
4 review
5.0/5
Outstanding
Posted on May 22, 2024
The girl at the front desk was very nice and offered tea. The room was very clean. I will come here again next time I am on a business trip.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your recognition of the hotel's service and hygiene. Xiaowei is looking forward to your arrival and giving you the most considerate service. The hotel breakfast is a Chinese buffet with toast, various buns and fruit stir-fry. The hotel lobby provides sour and thirst-quenching tea in summer and hot tea in winter. Express delivery can be collected in advance~ Looking forward to your visit and wishing you a happy life~
SHUO12345
Deluxe Double Room
Stayed in May 2024
Business travellers
20 review
4.6/5
Great
Posted on May 15, 2024
The room is clean and the environment is quiet. The breakfast is rich and the location is convenient. It is cost-effective.
Original TextTranslated by Google
Response from Property: Dear guest, hello! I feel very sorry for not receiving your five-star praise. If you have any questions during your stay, you can immediately report to the front desk. The hotel is close to Guangzhou Zoo and a 3-4 minute walk to the subway station. The location is very convenient and travel is very convenient. Customers' encouragement is the greatest support for the hotel. We will serve every family attentively and look forward to your next visit. I wish you a happy life.
Beiguozhichunyi
Deluxe Double Room
Stayed in May 2024
Couples
7 review
5.0/5
Outstanding
Posted on May 5, 2024
The hotel is located at the top of Shahe Mountain, with convenient transportation to nearby attractions. The front desk staff was warm and thoughtful, and sent two breakfasts. Although it didn't cost much, it provided us with great convenience. The breakfast was rich in variety and the restaurant was clean and hygienic.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your recognition of the hotel's service and hygiene. Xiaowei is looking forward to your arrival and giving you the most considerate service. The hotel breakfast is a Chinese buffet with toast, various buns and fruit stir-fry. All room types in our hotel are equipped with four pillows, two buckwheat pillows and two feather silk pillows. In order to protect the health of the guests, the room has added a disposable toilet mat; eagerly looking forward to your visit, wishing you a happy life~