St Leonards Hotel by Greene King Inns

We had an excellent time at St Leonards. The only complaint was that evening meal service was sloe because they were short of stay. Otherwise I would stay again.

Nobody on reception when arrived after a long journey had to go & find somebody then told to wait. Room was dirty bed un made mirror disgusting dirty bathroom. Staff did as much as they could to rectify. No heating in friends room & bathroom not clean. Breakfast wasn’t bad

Stayed overnight as had a party there. Food, accommodation and staff were all amazing

Bed was really soft too much so for both of us felt as if mattress springs had gone. But staff were friendly and polite

The hotel itself was a little tired and needed a bit of maintenance, nothing dramatic just few few bits broken that were waiting to be replaced. I have dinner on the first night which was nothing special, however both times I had breakfast it was very good, although not cheap! Parking was good, the wi-fi did the job, I slept well and showered well, no complaints, but for full marks it needs a little TLC and attention.

Everything was great apart from the receptionist on the day of checkout (Sun 15th Oct). When we arrived the day before the room tea/coffee/milk/sugar hadn’t been fully replenished I don’t think as only enough for a couple of drinks and 1 biscuit to share. In the morning I popped to reception to ask for a few more milks and sugar so we could have some tea and coffee before checkout and the receptionist was really quite rude. I asked for sugar and milk and she said “housekeeping will do that” is quite a short manner. I said that would be lovely for the next guests but we would like some hot drinks before leaving so she said “oh, so you want me to do that right now?” I felt like saying, if the room had of been set up correctly in the 1st place then I would have already had milk and sugar but I didn’t and said yes please, if not too much trouble. She huffily went off and I waited for about 10 mins and she hasn’t returned so went back to the room to see if some had appeared as she took my room number but none had. So I waited 5 mins and went back and I think a boss was with her as she totally lied and said I had disappeared. The receptionist on Saturday when we checked in was a really lovely girl so it was just the Sunday morning receptionist which spoilt the experience.

This place is OK as chain hotels go. The rooms was spacious and the bed was comfortable. The seating was a function room chair which was not a comfortable option for watching the tv in the evening. The food was inexpensive but whilst not unpleasant, the lamb shank and the chips, also lacked any flavour at all. I was served a side dish of vegetables which were unpleasant, prepacked, frozen and microwaved. I understand that hotels need portion control and cost control but at least you could give a chef some veg to prep. I do 100+ nights in hotels a year and the food in this place was close to the worst this year.

Very friendly staff who help make an enjoyable stay in a clean and comfortable room