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"During the skiing trip in Hakuba, although I didn't drive myself and the transportation was a little inconvenient (the shuttle bus with fewer flights sometimes couldn't fully meet the needs), the hotel's front desk service made me feel extremely warm and thoughtful. Here, I would like to express my sincere gratitude to several front desk staff for their enthusiastic assistance and professional service. This was my first time to go skiing in Hakuba. I was unfamiliar with the local environment and did not have a car. In addition, I had to send my luggage back to the airport, so I encountered many challenges during the process. First of all, I would like to express my special thanks to an older male waiter who was kind and polite. He helped me with the delivery service. The process was very careful and made me feel at ease. Secondly, thanks to a short, slightly fat but smiling male waiter. After learning that I had been waiting in the lobby for two hours because the shuttle bus did not arrive on time, he tried his best to help me call a taxi to the ski resort. Although he was unsuccessful in the end, he understood my persistence and was always willing to help. When I got back to the hotel, as time was tight, he took the initiative to ask his supervisor and quickly helped arrange a hotel car to take me to the station so that I could catch the bus and JR train to Tokyo. At the same time, he also helped me pick up my stored luggage and assisted in moving it. He was more anxious than I was throughout the whole process, which deeply touched me. I am deeply sorry that I was unable to express my gratitude or give a tip in person as I was in a hurry at the time. Also, I would like to commend a young waitress. Although she was inexperienced, she was still careful and responsible, and tried her best to solve my problem, which made me feel her dedication and professionalism. During this trip, the sincerity and enthusiasm of these service staff provided me with great help. Even when faced with emergencies, they always put themselves in the guests' shoes and demonstrated an excellent service attitude. Next time I visit Hakuba, I will definitely choose to stay at this hotel again because their service makes me feel at home. Thanks again! In addition, the staff who clean the rooms are also very professional, polite and responsible. As for the hotel facilities, cleanliness, decoration and the quality and style of the restaurant food, they are all great."

"住みやすい家に滞在しているような気持ちでとても快適でした。 窓からも自然の豊かさを感じ静かでリラックスできました。"

"Facilities: Youth hotel type, there are many beer options on the first floor (recommended friends who like beer to come Hygienic: relatively clean Environment: You can see snowy mountains, snow roads, skiers recommend Service: Someone is after 2 o'clock, pay attention to the time"

"A very satisfying travel experience, the owner is extremely kind and kind. The living location is very close to the station, supermarkets and shopping stores. The best thing is that the owner speaks English and Japanese and will enthusiastically respond to your questions about skiing and food. Generally speaking, it is a Japanese-style hotel that allows us to feel at home even if we are in a foreign country."

"Family hotel, the hotel is very simple, the transportation is very convenient, the room is cold and hot, and it is impossible to take a shower. But the hotel's own hot spring is great and the breakfast is delicious. The boss is family-friendly. But the 1600 New Year's Eve can't be said to be cost-effective"

"The price is quite expensive during the snow season. The room with a big bed is 5000+, and adding a sofa bed is 300 more. This hotel is marked as a four-star hotel, but it is marked as a three-star hotel by Google search. It is not run by local Japanese people, and the sanitary environment is really average. The large bath is sticky, there are floating hairs in the pool, and towels are thrown everywhere. The room uses carpets, but the vacuuming is not thorough. I have to wear a mask and turn on the purifier to feel comfortable because of dust allergies. The breakfast is all European, without any Japanese soup or the like, and mainly cold food. I wanted to use the dryer, but when I entered, there were socks all over the floor, and the dryer was full of black hair. On the day of the pick-up, it was promised to arrive in 15 minutes, but I waited for 30 minutes and called again to say that there were other things on the way. Not recommended, if you want to come to Hakuba, it is recommended to book another hotel."