JW Marriott Miami Turnberry Resort & Spa

Will be back

Beautiful property, rooms and water park were up to date and property well staffed. However everything on the property is very overpriced forcing visitors with families to leave property for most meals as a simple breakfast for two will cost you $100. Stayed here with husband and toddler and found it hard to leave for most meals meaning we lost out on pool/leisure time. Snacks are also not allowed in water park and not sold inside pool area except for meals.

We were excited to try this hotel after a few people mentioned how great it was for families. Unfortunately, we were disappointed across many areas. First, the service was terrible. We had issues across almost every area - the bellhop, housekeeping, valet, food service. For example, when we arrived it took 1.5 hours for our bags to arrive to our room. After calling multiple times (and having to wait 10+ minutes to even get someone on the phone), I had asked for a manager to call me and that never happened. It seemed no one cared that we had been let down by the service, they just kind of accepted that's why it was. Secondly, the water park was great for the kids but way too crowded and not kept clean. They sell day passes and they seriously overcrowd that place so it is not relaxing whatsoever. For the amount of money we spent, we will definitely take it elsewhere for a future family vacation.

It was quite far from Miami Beach, the airport and downtown. Almost closer to Fort Lauderdale