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The hotel is clean and conveniently located near shopping malls on the way when we walked to West Lake. The staff members are very helpful. They always helped us to go to the road to hail taxis for us. They also informed us how to go to China Mobile main office to get local SIM card. Buffet breakfast had a wide variety and worth the price.

Overall a great hotel, have stayed here before covid. But currently the restaurant is closed, so there is no on site food nor room service available. Breakfast is basic but ok. Rooms are great and to a very high standard. Some staff speak English, so booking taxi etc was painless. Plenty of local restaurant very nearby 20 mins to east station in morning

The front desk service staff小鲍 was very helpful! We checked in almost 11ish at night. He was patient and gave us additional amenities as housekeeping was already closed for the night. Breakfast spread is wide. There's a 'live' noodle station. Nothing like freshly cooked hot noodles with wanton. Good spread of greens fresh salad and fruits with other Chinese hot items. Convenient location. There's 1 nice restaurant just 1 min down the road that serves till late. Their 'dongpuo' braise pork roast is really good. Another seafood noodles & porridge restaurant next door is great too. On the same row is a Lawson supermarket. Very convenient. InTime shopping centre is within walking distance. Wulin Square is a little further down the road. So is the metro station.

The housekeeper Yi Ren Hong 尹仁红is very friendly and helpful. She is kind and caring as well as provide punctuality service to us when we requested the laundry to be sent to us as we said time. I'll give her 100% for her service and attitude. However, the services of front desk receptionist can be improved. They lack of smiling and friendly tone of voice. For the facilities of the hotel, this is good and surprised me as provided free laundry services as compared to other hotel mostly they didn't provide .

As before amazing hotel with very friendly and helpful staff and perfect location within walking distance to the West Lake and pedestrian shopping district just around the corner with everything the heart could desire for shopping or choices for food and restaurants I can only recommend this hotel and look forward to my next stay

I had a wonderful stay at the Merchant Marco Edgelake Hotel and would highly recommend it to anyone visiting the area. The location of the hotel is fantastic and within walking distance of many attractions and dining options. The hotel itself exudes a charming ambiance, with tastefully decorated rooms that are both comfortable and well-equipped. I particularly enjoyed the stunning views of the lake from my room, which added an extra touch of serenity to my stay. The staff at the Merchant Marco Edgelake Hotel were also a standout feature. They were incredibly friendly, attentive, and always willing to go the extra mile to ensure that guests had an enjoyable experience. From check-in to check-out, the service was impeccable. Additionally, the hotel amenities were excellent. The on-site restaurant served delicious meals, I also appreciated the hotel's attention to cleanliness and safety measures, which made me feel secure during my stay. Overall, my experience at the Merchant Marco Edgelake Hotel was fantastic. I would not hesitate to return and would recommend it to anyone looking for a comfortable and welcoming place to stay in the area.

This hotel is conveniently located. There are all kinds of stores and restaurants as soon as as you walk out of the hotel. Best of all its less than 10 minutes from West Lake. Breakfast is quite decent as well. Staff were all very friendly and full of smiles. What was impressive was that I watched a security guard help some hotel guests clean out what I suspect was some kind of spillage in the trunk of their car. Overall, very clean, great staff and amazing value. I only gave 3 stars for service instead of 5 because people claim to work for the hotel offered a ride service for 240-300 RMB to drive us around the lake and take us to the best tourist spots. Anywhere we wanted for 3-4 hours. Free to go as we please. So my wife agreed. The reality was that he took us to one tourist spot. The rest were junk shops to sell overpriced tea, silk and other things. After the silk store we told we wanted to go to a specific tourist location and he said they were fake or didn't exist anymore. When he realized we weren't interested in buying anything he found the first available spot and tossed us to the curb. He wasted our day which caused us to book an extra day to go back to all the spots we were supposed to see.

If you want to be a stone throw away from the West Lake, this is a fantastic place to be. With everything you would want to see right on your doorstep. Our room, although a little dated, was clean and comfortable. I do prefer a firm bed and this was on the soft side. Make sure to bring a USB plug as there were no usb sockets in our room. Also, for a room with a street view rather than a residential building, ask for an odd numbered room. Breakfast selection was great and varied.