I read some of the one star and two star reviews before my wife and I came to stay at the Marriott Residence Inn in Herndon, VA (next to Reston). I sent a message to the management and was contacted immediately by Youssef, the front desk manager, and then later on by the General Manager, Sean Flynn. Both gentlemen assured me that our room would be immaculately clean and the extra towels and pillows would be provided. When we arrived, I was very plesantly greeted by both Youssef and Sean who happened to be at the front desk when we arrived. Both greeted me and said that they assured us that all was ”perfect” with our room. And indeed it was. VERY CLEAN. My wife is a ”stickler” for a clean hotel room, so she went around the ENTIRE suite, INCLUDING the bathroom and scrutinized everything. To her pleasant suprise and happiness, EVERYTHING was super clean!! So... what is all the one and two star reviews about?..... the decor. Yup. The place was built in 1988 and it still LOOKS like 1988. As Sean, the General Manager, explained to me, this property was supposed to get the ”complete top to bottom, major renovation from Marriott Corp” about 8 months ago.... but good ol' Covid stepped in and put the kibosh on the renovation until things clear up. Here are the VERY GOOD things about this Residence Inn: -- CLEAN. Yes, the place was VERY clean! (my wife is expert on that) -- QUIET. In our room, you can hardly hear anything outside. Except maybe when a emergency services vehicle drives by with sirens blaring... but then again, you get that at home, so why complain here? -- COMFY. Oh my Goodness!!! The bed in this hotel was the MOST COMFORTABLE that my wife and I have ever slept in!!! We joked that we wanted to take the bed home with us!!! Truly... you lay down, close your eyes, and BAM! Sleep mode activate! Pillows are two types, firm and soft. Some people like soft, others like a more firm. Worked great for us. --PRICE. Excellent rates for rooms. How can you go wrong with a very decent rate. --SUPER FAST INTERNET. Our extended stay of 14 days was necessitated because my wife needed to get a medical procedure done and Reston was the best place to go. I had to get work done, I work as Director of Information Technology at a local library on Long Island in New York and we are going through a major expansion/renovation project and I had to take MANY Zoom meeting, plus file reports, etc. I was VERY PLEASANTLY surprised to find that the hotel has BOTH a Wired connection and a Wireless one. And even with the use of a VPN (safety/security to protect data from nefarious eyes), the speeds were 120Mbps down and 120Mbps up. NOT BAD for a hotel! And the connection NEVER dropped. My Zoom calls went through flawlessly!! Not so good things: -- DECOR. As stated above, past its prime. In need of a definite major renovation. But... it's not the manager's fault. Blame Covid for this delay. -- LOOSE KNOBS. The cab
Excellent
103 Reviews