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"I recently stayed at this hotel and unfortunately, it didn’t meet my expectations in several areas. Firstly, the soundproofing in the room was very poor. I could clearly hear the TV from the next room late night, which made it difficult to sleep. It’s surprising for a hotel of this standard not to address basic noise insulation. Another point of disappointment was the pillow options. Unlike the hotel next door, this one didn’t offer any hard or buckwheat pillows. When I requested a firmer pillow, housekeeping sent a memory foam pillow — but without a pillowcase. I had to request one separately and put it on myself, which felt like something the staff should have handled. Next disappointing moment was with the concierge. During the first two nights, the staff simply asked for my car number and handled the carpark access efficiently. But later in the stay, when I provided my car plate, the response was just, “You scan QR code will do,” with no explanation or courtesy. It came off as rude, especially compared to the initial experience. On the positive side, the front office, breakfast café, and car park staff were pleasant and helpful. They were professional and made those parts of the stay smoother. Overall, there are areas for improvement, especially regarding service consistency, soundproofing, and pillow amenities. I hope the hotel takes this feedback constructively. Thank you."

"Our first time staying at Z hotel. They has fufil our requests and we are grateful. The bed and pillow are comfortable in our opinion. It is very quiet and we hardly hear noises from the road maybe we are on high floor. Sound proof is a little bad from others closing door. It will not stop me from returning again. Its near the food street and a couple mins fr citysq."

"Their service is pretty good. It’s an old hotel. Amenities and facilities are pretty decent. Stayed few times before. But i think the hotel needs repairing and renovation."

"Musky smell in the entire building, dim lighting and pretty shady looking from the outside. Small room. Bedsheets weren’t very clean and some stains were visible. Toilet is bare minimum."

"Good for big group. lots of games for team bonding."

"Sadly noticed there is no housekeeping after 10 or 11pm . Another feedback is hotel location that is secluded n dark and round a corner. If traffic light can be installed before a bend, to encourage drivers to slow down would be safer for all crossing over the road"

"The room is very good, the surrounding environment is also good, the food court downstairs is not expensive, it's quite good. Especially Xiao Chen who received me was both considerate and professional, very good!"