Club Hotel Barbarossa

What a disappoin**ent, on arrival the reception (entrance was very untidy and dirty) with a cat on the sideboard eating off of a plate from the restaurant) The receptionist was not concerned about this,, he proceeded to take us (my friend and myself) which we asked if he could help us with our luggage, as was not offered,. The room was fabulous in size with great looking beds and super quality bedding. We asked him to open the balcony door, he could not, he said he would get someone to attend to it, I went into the bathroom NO where to put tooth brush ect so small,,,,, after flushing the toilet, it stuck on flush and could not be released, my friend called the your receptionist who proceeded to come to the room and said we need to move rooms as the toilet and door could not be fixed, as they had already been reported and we were told that the parts had not been received to fix the problems, (WHY ALLOCATE A ROOM KNOWING THAT IT HAD ISSUES)? We moved rooms, same amazing view with fabulous mattresses and quality bedding, but still windows and bathroom were NOT clean,,,,,, Not to disappoint ourselves as we were only there for 2 nights, and wanted to make the most of the views and private swimming area,, Breakfast the next morning was a disaster,,,,, CATS everywhere, all the staff were playing with them then bringing food out to the display,,,,The CATS were so used to being inside the restaurant that each time a door was opened they jumped in,,,, as staff were sitting in a lounge area of the restaurant eating the breakfast as a guest and feeding the cats,,,,, the staff thought it was quite amusing that WE did not appreciate the animals were we eat,,,, We were offered room cleaning, on opening the door, there were 2 people a man and a women, one of them had been perspiring so bad the odor was so overpowering we said NO thank you,,,,,, On departure, the same young man was in the reception area NO smile, NO did you enjoy your stay, NO thank you for your custom, just will you fill in our customer service questionnaire,,,,,, we declined, OVERALL minus's,,,,,,, Service, Staff, Cleanliness, Quality of the Hotel (TERRIBLE) OVERALL plus's,,,,,, Location, VIEWS, private swimming area, Mattress's, QUALITY OF BEDDING Would I go back,,,,, NO, and I am an avid traveller of mature years,,,,Living in Turkey at the moment so aware of the way here,,,, BIG shame as I can imagine in the correct Management with the training of quality staff, the Hotel WOULD BE AMAZNING

This was my second trip there after amazing holiday in 2018. What a disappoin**ent it was with the reception , and the rooms, outdoor furniture, the pool pumps not working. 2018 I recommend this place on google, but this time unfortunately can not do the same thing this time.

We didn’t actually stay here in the end. The description does not make clear that the hotel spreads up a very steep hill around which the hotel property crowds in. For a few medical reasons I couldn’t stay in a hotel that required me to walk up and down the hill several times a day to access the sea and the pool. However what was outstanding about the hotel was that they refunded us and were very helpful so I have nothing but praise for them in that respect.

Otele 2.5 yaşındaki kızımızla birlikte geldik, denizi harika kolluklarını takıp iskeleden girdik, kano hizmeti var, Alakart restoranında ki yemekler çok lezzetliydi, Selma hanım kızımıza uygun yemeklerde çok yardımcı oldu çok teşekkür ederiz. Evlilik yıl dönümümüzü kutladık çok güzel hazırlanmıştı burada da Murat bey çok yardımcı oldu ona da çok teşekkür ederiz. Yorumlarda araç parkı iniş çıkışın zor olması gibi yorumlarla karşılaşmıştık gelmeden önce, park konusunda sıkıntı yaşamadık. İniş çıkışlarda rampa yerine merdiven ve asansör kullanılırsa daha rahat oluyor ikinci gün farkettik o kısmı. Otelin kendine ait fırını var ekmek pide sabah kahvaltısında el yakacak sıcaklıkta mis gibi geliyor. Genelde deniz tercih edilmişti ancak kızım havuzda uzun vakit geçirdiğinden bizde kenarda dinlenme fırsatı bulduğumuzdan çok kullandık, yorumlarda deniz suyu ile doldurulduğu vardı, bence tamamen değil ama deniz suyu karışımı var kesinlikle rahatsız edici değil kızım saatlerce oynadı içinde. Hayvan dostu bir otel bu çok tatlıydı daha önce evcil hayvanlarını alıp gidilen bir otelde konaklama şansımız olmamıştı, bizde severek faydalanmış olduk kızımızın sevmesine imkan oldu. Odalar g***t yeterli çok bakımlı değil Yapı olarak ancak rahatsız edici de değil, kullanılan eşyalar çarşaf yastık g***t temiz bembeyaz, çok vakit geçirmedik havuz deniz derken gün bitiyor zaten. Fotoğraf çekilmek için güzel anlanları da çok fazla. İçinde bir de kütüphanesi var içinde bir sürü kitap mevcut Huzurlu sessiz sakin, denizi, hayvanları seven, merdiven in çık sorun yapmayacak herkese tavsiyemdir.