Top 5-Star Hotels in Key West

The hotel is very beautiful, close to the beach, with its own beach, barbecue bar, etc. It’s great.

The hotels in the United States are all beautifully built and the pools are large. Very comfortable, the child played for a long time. The interior of the room is indeed incomparable with domestic ones. Parking is free. The beds are one meter five. Sleeping with children is not wide enough.

Hotel was clean and staff was friendly. Hotel took necessary precautions due to Covid, including no housekeeping during our visit. However, the front desk staff communicated by text to ensure we had no needs during our stay. They were very responsive to our texts as well.

The location of the hotel is good, right by the sea, there is a shuttle bus to downtown every hour, but it's a long walk. Hotel facilities are just like simple and fast hotels.

The hotel is great! The environment is elegant, with a swimming pool and a small beach. You can see a sea of water on the balcony of the room, and the garden view on the other side is also beautiful. The first floor of the room is the foyer, and there is a bedroom on the second floor and the third floor, each with a double bed, a kitchenette and a small living room. Old children love it. Went to Key West and suggested staying two nights more time.

The location is very good, right next to the southernmost scenic spot. The public viewing facilities in the hotel are also readily available, but personally I recommend not to choose those expensive ocean view rooms when booking, because the good views are in the public facilities The view of the room is average, so it is not necessary and the price will be much worse.

The room is huge. Although it faces the street, luckily the bed is far away from the window.

It’s too far out from the main area although there’s a shuttle into town. All our clothes smelt damp after just 4 days of being there. The room felt very damp the bed especially. Pool is ok but I’m sure you’d struggle to get a sun bed in high season. The beach is nice across the street but the sunbeds are rentable from a company $$$

La concha is a beautiful & historic hotel in the heart of beautiful Key West. The location is unbeatable & the balcony rooms, while smaller than other standard rooms, offers excellent people watching & beautiful blue sky views. A parking space is included, which is great to have right on Duval & Fleming Streets. The staff was mostly very friendly, but the service level varied. At one point in our stay, the front desk went out of their way to make us a key card to use the microwave located in the conference room. When I asked to use it the next day, another staff member says there wasn't one in the building. I went & took a photo through the window to show him. He then said he could not grant me access as the desk had previously done. No biggie but a little frustrating. Our main issue with the hotel was HIDDEN FEES. Upon arrival, we were told we would be charged a fee of over $80 per room as a ”destination fee,” which was never explicitly disclosed & was certainly not fairly advertised. I asked about waiving this fee & the night desk said it was possible to check & see with day manager. The next day, they insisted the fee could not be waived & were unwilling to help with it further. I let them know I booked through a 3rd party prepaid, it said fees & taxes were included. They said read the fine print. They charged my card for the fees. Not being forthcoming and clear about the destination fee was the issue I had. And having parts of the hotel amenities, including outdoor areas, being closed off during the stay make this resort/destination fee more of a slap in the face. To highlight this point, the staff at this ”destination” hotel warned us that if we see some stuff a little run down or not in operation, its because the hotel just got bought & things wouldn't get straightened out until the new company takes over. Also minor issues for such a pricey hotel included missing slats on the inner balcony door & similar minor cosmetic issues. Other than that it is a beautiful building & top-notch location. Overall the experience was very enjoyable. P.S. The awesome bar tender makes delicious key lime martinis!

Our first time in the Keys, for a weddnig, and we chose to stay at this hotel. The lobby was fairly nice, as far as lobbies go, and the front desk staff was nice. That is pretty much where the niceties end. We got into our room, which smelled moldy and our shower had a lot of bugs in it. Disgusting right? We requested a new room and thankfully we were immediately moved. The new room still smelled a little moldy, but it was faint and there were no bugs so we stayed. A friend of mine was staying here as well & he had the same problem with bugs and his second room smelled extremely moldy! Not sure how he stayed in there with that smell. Overall, room cleanliness was a challenege to say the least. The couch in our room was stained, the floor just didn't feel clean and I had my shoes on, and I found a wash cloth that appeared to have been used but never replaced! We had a couple technical issues as well, one of the nightstand lights didn't work but maintenance was able to fix that by replacing the bulb. Our phone, however, did not work at all and after a few tries at new phone cords, maintenance could not get it to work. Thank God we didn't have any emergencies otherwise we would have had to ride the elevator all the way down to the lobby to get help! The lighting in the room was terrible, its pretty dark even with the curtains drawn back. The bathroom shower leaked all over the floor and water ran under the door into the sink area. The poolside bar was pretty good, inflated prices of course, but the food & drinks they delivered was good. The pool area was pretty but unaccessable the entire time we were there. It was apparently being renovated but the only thing we saw was someone painting the deck and draining the pool. The fact that this hotel charges a resort fee is a crime in and of itself. The entire building needs to undergo mold removal, deep cleaning & each room needs renovating. When we get a chance to make the trip to the Keys again I promise we will never stay in this hotel again. To be honest, I doubt we will ever stay in a Hilton again if we can help it because of the negative experience we had here.