A lovely hotel to stay in close to Kumamoto Castle. The rooms are nice and clean with friendly staff who are very helpful.
Bath areas on the 12th floor are also quite nice and have a range of offerings inside.
Breakfast was included with the price we paid, however, all the food was a little tasteless, if paying for breakfast, it is easy to go downstairs and get something but I’d probably go somewhere else if paying.
It’s a very clean and spacious hotel room. We got a room with a view so that’s a bonus! It’s located inside a mall, could be difficult to find it but it’s definitely convenient! You can find anything you want in that mall! 😌
I've stayed here once before, and it's very easy to find near the station, so I booked again. There was only one room available, so I booked a smoking room. Even though I don't like the smell of cigarettes, there was no cigarette smell from the room and it was very comfortable. I'd definitely like to stay here again when I come to Kumamoto. Thank you for your help.
126 reviews
8.7/10
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The whole room is Japanese-style, clean and quiet, suitable for those who want to experience a Japanese-style homestay. The hotel is very convenient to both the jr station and the tram station, and there is no problem in traveling. In addition, the boss and the proprietress are very enthusiastic. We bought lotus root and would not eat it and wanted to ask the boss. The boss directly helped us cook. The breakfast here is also top-notch, and it was made by the boss himself. Recommend everyone to book a room with breakfast. All in all a very pleasant experience.
Overall, I am satisfied, but as the review shows, the heating was only on the 2 floor because of the maisonette type, and the 1 floor remained very cold. I gave up the air conditioner and used only the small fan heater that I had prepared in the room, but it was warmer than using the air conditioner. (in summer, if the air conditioner is not working, it may be tough without a fan.)
The shower head was more troublesome than the air conditioning, and it was not very easy to use in terms of water quantity. I was a little disgusted during my stay, so I went to a hot spring called Yurakusu nearby.
It may have been inconvenient because it was a long stay, but tableware (paper plate, etc.) is prepared only one sheet a day, so it may not be enough to eat three meals. Also, since the trash can bag was not prepared to be replaced, I used the same trash bag all the time. If you are interested, you may want to buy it separately because there are 100 averages nearby.
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9.7/10
Excellent
AannaxureHas a great stay and will be back. The hotel is conveniently situated on top of the shopping mall and next to train station. Parking is just in b1 and the hotel will give you discount when parking in b1 which cost only 1.000 yen for overnight parking. The room is nice and super comfy to stay. The staffs are all so attentive and friendly.
SSooI recently stayed at a super new hotel in Kumamoto, and it truly exceeded my expectations. The location is fantastic—right in the heart of the city, making it incredibly convenient for both sightseeing and shopping. The hotel is just a short walk away from bustling shopping areas, so it’s easy to explore local boutiques, malls, and cafes. Plus, the famous tonkatsu restaurant is just around the corner, which was a big highlight of my stay. If you’re a fan of this iconic Japanese dish, you’ll love how close it is!
One of the best features of this hotel is the parking. It’s easy to access and very convenient, especially in a busy city like Kumamoto where parking can be a hassle. The hotel itself is super modern and well-maintained, with sleek, contemporary design and all the amenities you need for a comfortable stay. The staff were friendly and professional, ensuring a smooth check-in and offering helpful tips about the area. Whether you’re in town for business or leisure, this hotel’s location and convenience make it an excellent choice. I’ll definitely be back next time I’m in Kumamoto!
AAnonymous UserThe hotel is near the shopping streets.It's convenience for us to buy everything, includes the souvenirs and daily use.The grilling meat shops are covered all the street.Over 3 parking lots are nearby the hotel as well.Furthermore, many delicious Japanese food shops for choosing.The hotel also provides free water spa and sauna on the top floor which runs near 20hrs daily.The 3-persons bedrooms are clean and large, it has enough space for family to take a nap.Come again next time.
KKit Hong MichaelThe location is very good. It is very close to either the Kumamoto Castle or the Ginza Dori;
The staff is polite and sincere;
Room is tidy and neat;
The only disadvantage is hotel doesn’t have their own carpark. Fortunately, there are many carpark nearby.
SSimYenHotel just off the A line tram stop, at end of Shimatori shopping street. Nearby Sakura Machi, a 10 mins walk to Kumamoto Castle. Hotel is new and clean, there is laundry facilities and locker facilities to leave your luggage.
TTraveller CI stayed at this hotel twice. The second time (this booking) we had a room on the older (?) wing and it was almost twice the size of the first one. So for this review I will only share feedback on this “older” room.
This room was big and thus good for us as we had 2 large luggage and more space in the room allowed us to open and pack our luggages with ease.
The bathroom was large with the large traditional bathtub. Toilet had bidet and etc but lacked heating which made it very cold in the winter. Basin tap was still the old turn types which was not eco friendly as it’s more difficult to shut it off.
Location was just opposite the train station which was excellent. But the nearest convenience store is also only at the train station which is about a 5-7mins walk away.
Breakfast was curated to suit the Japanese palette more and ends at 9a.m which is really way too early!!
We left something behind in the hotel but they managed to send the item back to us at our new hotel (still in Japan) which was highly appreciated.
Despite a few minor shortcomings listed above, the pros still outweigh the cons and I’ll definitely be happy to stay here again.
SStephanie_LCheck-in was not smooth. First, the staff said they couldn't find our reservation record, and then they said they had found it. When we had helped the children to take a shower in the room, the staff knocked on the door with another guest and said they gave us the wrong room, so We packed our luggage, went to the lobby to go through the formalities, and then went to the correct room. It took a while... Other aspects were actually good, with complete facilities, a powerful air dryer, and a washing machine. 
GGuest Userthe room is so big compared to staying the city. Also the location is so convenient, I can walk from to hotel to Kumamoto castle and also the shopping street near by.
GGuest UserI honestly do not know where to start, I booked the hotel without really knowing much about Kumamoto Prefecture. After arriving in Kumamoto City and then realising Ueki Onsen is another 40 minute bus ride I was thinking oh dear where am I staying. After arriving at the hotel I was greeted by the manager of the hotel who showed me to my room and gave me a tour of the facilities. Once settled in I realised there isn't great public transport around and I primarily wanted to see Beppu and Yufuin during my stay, I enquired with the manager on where I might be able to rent a car, with little to no Japanese language under my belt he took it upon himself to reserve a vehicle for me and offered to drive me himself to collect it. He then also said he would take me back to return it a few days later. After my trips to Beppu and Yufui village (Not to be missed) and not to miss the outstanding and beautiful surroundings in Uekimachi and the Aso region. The manager and I set off to return my hire car, on the way back he took me to Kikuchi shrine to pray and also gifted me coffee and cake. They also accommodated me with use of the on site onsen (amazing) after hours as I'm heavily tattooed. I feel truly grateful to have found this hidden gem of rural Japan and if you are thinking of traveling this great country I emplore you to go off the beaten path. I experienced untold kindness during my stay and have memories of a life time. Thank you so much guys
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What is the average cost of a hotel in Kumamoto?
For hotels in Kumamoto, the average price on weekdays is £98, the average price on weekends (Friday–Saturday) is £114.