JW Marriott Desert Springs Resort & Spa

The hotel environment is very good, the decoration is a bit old, and the South Asian staff at the front desk have a bad attitude. The quality of the restaurant service staff is top notch. There is ample parking space and parking is free.

The restaurant's dishes, environment and service are all very good. I came again recently 😄 Familiar people, familiar environment and dishes, as always, excellent service! It feels very intimate, very thoughtful, very good! Especially the service is attentive, careful, and soft-spoken, with super seven-star standards and service. I am very comfortable and satisfied 👍 👍 👍

A very very bad experience. The air conditioner in the room was old and the wind was strong. It was like living in a train. The faucet was leaking, the balcony door could not be opened, there were bugs and ants in the bathroom, and the hotel charged randomly. We bought a room with breakfast included. We had to wait for 20 minutes for the buffet breakfast on the first day and 40 minutes on the second day. The elderly at home had low blood sugar and other arrangements could not wait. They said that six people could sit at two tables separately, but we ended up having breakfast outside in the wind. Coffee and juice were not given in time. There were very few types of buffet. The service was basically no service. We were not allowed to pour juice by ourselves. After eating, the elderly went back to the room first, leaving us to tip. Yes, that's right. They had the nerve to ask for tips for such bad service. Then, what was even more infuriating and incomprehensible was that they charged us an extra 33 US dollars, saying that it was because the two tables were originally settled separately and I settled the fees at the same time? I asked several times, what the hell is the reason for this charge. Because I was in a hurry to go out, I left. After contacting customer service for several days, the hotel insisted on charging this money. It's too much. If anyone wants to spend 3700, live in a 35-square-meter 4-person room, which is dirty and old, far away, and wait for 40 minutes for breakfast, and is charged randomly, please choose this hotel