Hotels near TsUM, Almaty

I ended up booking this hotel twice — once when I first landed in Almaty, and again on my last night before flying out. By sheer coincidence (or fate), I got the same room both times — Room 4, Level 2. Let’s just say it made for an interesting little case study in hotel consistency. Location & Check-in The hotel sits at the upper end of the city, which every driver reminded me means one thing: traffic. Peak hours are not for the faint-hearted. That said, it’s in a great spot — plenty of restaurants and cafés within walking distance if you don’t feel like dining at the hotel lounge. Check-in was quick and painless both times, which is exactly what you want after a flight. First Stay: A Promising Start The room was spacious and clean — always a good first impression. The bathroom was equally generous in size, and I have to say, the water pressure was chef’s kiss. However, someone clearly had a sense of humor when placing the towel hooks. Let’s just say retrieving your towel without soaking the floor required both flexibility and strategy. The bathtub, while sparkling clean, was a bit slippery — not ideal if you’re older or have the balance of a baby giraffe (I’m neither, but I notice these things). As for the TV, I didn’t even bother. Every time I stay somewhere new, there’s always a “connect to network, sign in, press this obscure button” saga. Sorry, I’m on holiday, not conducting a tech experiment. The aircon, on the other hand, was a bit of a mystery. I spent a good five minutes waving the remote like a magic wand before realizing the elegant “picture frame” on the wall was the air conditioner. Once identified, it worked beautifully. Breakfast was à la carte, mostly Western-style, and a nice start to the morning before heading out. Second Stay: The Blanket Chronicles Fast forward to my last night in Almaty. Same room, same setup — but this time, the blanket seemed… smaller? Either it shrunk, or the hotel decided I looked short enough not to need a full-sized comforter. I could only stay covered if I curled up like a prawn. Then the aircon decided to add some drama. It kept turning off every 20 seconds. I swapped batteries, called the front desk, and even briefly wondered if I had a ghostly roommate. Nothing worked. Eventually, I gave up and accepted my warm fate. Final Thoughts Would I stay here again? Probably yes. The room was comfortable, the service friendly, and when everything worked, it was genuinely a pleasant stay. Sure, there were some quirks — but that’s what gives travel its stories, isn’t it?

We had great time at Tenir Eco. At first, im a bit worried as im unsure how to go up and bring luggages direct from airport since we arrived direct from istanbul trip. But actually its quite easy. The hotel arranged to bring luggages up to hotel with payment of 5000 tenge(from shymbulak station to hotel reception). U have a choice to bring it yourslef but mind you that it is quite slippery from combi 2 to reception. So if u want to enjoy the moment just ask the hotel to bring the luggage for u. The hotel will give QR code for cable car ride from Medeu station to combi 1-combi 2 and back down. If u want more can ask them to buy for you. Around 4000 tenge. The hospitality is amazing , they provided all the necessity. And fast action too. They fixed the netflix so we could enjoy our 2nights stay. And although -12celcius was a challenge but the room got quite nice heat ‘ and u can always heat urself in the bathroom sauna, even the floor was heated. So we never feel tortured with the weather. Bring some food for dinner if u dont want to spend time going down too much. And u can heat it in sauna as well🙈. Host (ingkar) was a very nice person. He gave us two nice cheesecakes since netflix took time to be fixed. We stayed in Room Tenir 10 which was the last end room with nice romantic vibe and view. There’s night skiing and the skiers sometimes stop and wave to us while we watch them pass by. We also hike to nearby mountain and enjoy the scenery. It is super cold during winter and like a dream come true stay for us. As per going back you can request them to bring down luggage as well with same 5000 tenge tilk symbulak station. The food at syn32 also yummy n good. Go try the blueberry mint tea with mountain view. Its amazing. U can ski in ski out from the room itself. Sunset is perfect as well. I will return again in future. Perfect stay in Shymbulak 3200m…. Never regret it. And may try the paragliding as well. Looks fun too!

We stayed in a junior suite. I liked the hotel; the staff were friendly. The on-site restaurant is excellent, everything is delicious, and the prices are quite reasonable.

We really liked the location, there are a lot of cafes and restaurants directly next to the accomodation. The host is responsive. The apartment itself is a good size and in a new complex. The wifi is good. However, there are some improvements that we would recommend. Cleanliness needs to be improved - there was dirt on the bed sheet, hair in the shower and drawers, dirty kitchen towels, stained mats in the bathroom, dishes were dirty (needing washing before use) and the inside of the fridge was dirty. Whilst the bed was relatively comfortable, the sheets were too small and didn’t stay on the bed or cover two people. When we booked the accomodation, we picked it due to being able to complete washing; however the washing line on the covered sunroom was full of the hosts linen washing. We had to fold this and put it away to be able to use the facilities we paid for. The amenities are also lacking, there wasn’t any clothes washing liquid/powder (just an empty bottle), the shampoo and conditioner were half used tiny bottles from another hotel, no drinking water, no tea/coffee etc. The kitchen lacks certain things to make basic meals (no pasta strainer) and there is nowhere to put hot pots when you take them off the hot plate. We were also given the wrong room number before our arrival, meaning that we were trying to get into the wrong apartment for 30 mins - after a long travel day this was a bit exhausting. Overall, more attention to detail would help improve this accomodation. We hope this helps the hosts improve.

It’s lock like new apartment..the owner is very kind and helpful for very thing we ask

Compliments to Kamila at the Front Desk! She really accommodated me during my stay. She helped me book my Yandex. The room was pretty nice, the place is conveniently located to restaurants and major sites. Moreover, too my pleasant surpise, I got a cake and wine in my room during my birthday!

Hi Yasmine 😍😍 I just wanted to say a big thank you for your kindness and hospitality during my stay at Hostel Oxygène 2. You've been incredibly helpful and welcoming, and I really appreciated how you made everything so easy and comfortable. Wishing you all the be, and I hope to come back someday

Great resort, but away from things, which is also part of the benefit in terms of serenity—although there was a large event going one day with loud blaring speakers outside, which I think the hotel should review in terms of policy and practice for the wellbeing of guests not part of such events. Swimming pool and spa were incredible.

I extended my stay for another night, and I must commend the hotel's thoughtfulness. The breakfast was quite good, but because I'm lactose intolerant, I got diarrhea after drinking milk. When I asked if the hotel had any medication, they first checked if I was allergic to it before giving me the medicine. They were very considerate and attentive.

Excellent location near the Almaly metro station, with a bus stop nearby. Golden Square, Arbat, and Gogol Park are all within walking distance. Also, be aware that there's a row of late-night bars across the street. There's a cafeteria with standard hotel breakfasts (porridge, egg, sausage, and flatbread), but you can also purchase something more substantial. There's a massage parlor, but I didn't use it.