Hotels near TsUM, Almaty

I ended up booking this hotel twice — once when I first landed in Almaty, and again on my last night before flying out. By sheer coincidence (or fate), I got the same room both times — Room 4, Level 2. Let’s just say it made for an interesting little case study in hotel consistency. Location & Check-in The hotel sits at the upper end of the city, which every driver reminded me means one thing: traffic. Peak hours are not for the faint-hearted. That said, it’s in a great spot — plenty of restaurants and cafés within walking distance if you don’t feel like dining at the hotel lounge. Check-in was quick and painless both times, which is exactly what you want after a flight. First Stay: A Promising Start The room was spacious and clean — always a good first impression. The bathroom was equally generous in size, and I have to say, the water pressure was chef’s kiss. However, someone clearly had a sense of humor when placing the towel hooks. Let’s just say retrieving your towel without soaking the floor required both flexibility and strategy. The bathtub, while sparkling clean, was a bit slippery — not ideal if you’re older or have the balance of a baby giraffe (I’m neither, but I notice these things). As for the TV, I didn’t even bother. Every time I stay somewhere new, there’s always a “connect to network, sign in, press this obscure button” saga. Sorry, I’m on holiday, not conducting a tech experiment. The aircon, on the other hand, was a bit of a mystery. I spent a good five minutes waving the remote like a magic wand before realizing the elegant “picture frame” on the wall was the air conditioner. Once identified, it worked beautifully. Breakfast was à la carte, mostly Western-style, and a nice start to the morning before heading out. Second Stay: The Blanket Chronicles Fast forward to my last night in Almaty. Same room, same setup — but this time, the blanket seemed… smaller? Either it shrunk, or the hotel decided I looked short enough not to need a full-sized comforter. I could only stay covered if I curled up like a prawn. Then the aircon decided to add some drama. It kept turning off every 20 seconds. I swapped batteries, called the front desk, and even briefly wondered if I had a ghostly roommate. Nothing worked. Eventually, I gave up and accepted my warm fate. Final Thoughts Would I stay here again? Probably yes. The room was comfortable, the service friendly, and when everything worked, it was genuinely a pleasant stay. Sure, there were some quirks — but that’s what gives travel its stories, isn’t it?

We had great time at Tenir Eco. At first, im a bit worried as im unsure how to go up and bring luggages direct from airport since we arrived direct from istanbul trip. But actually its quite easy. The hotel arranged to bring luggages up to hotel with payment of 5000 tenge(from shymbulak station to hotel reception). U have a choice to bring it yourslef but mind you that it is quite slippery from combi 2 to reception. So if u want to enjoy the moment just ask the hotel to bring the luggage for u. The hotel will give QR code for cable car ride from Medeu station to combi 1-combi 2 and back down. If u want more can ask them to buy for you. Around 4000 tenge. The hospitality is amazing , they provided all the necessity. And fast action too. They fixed the netflix so we could enjoy our 2nights stay. And although -12celcius was a challenge but the room got quite nice heat ‘ and u can always heat urself in the bathroom sauna, even the floor was heated. So we never feel tortured with the weather. Bring some food for dinner if u dont want to spend time going down too much. And u can heat it in sauna as well🙈. Host (ingkar) was a very nice person. He gave us two nice cheesecakes since netflix took time to be fixed. We stayed in Room Tenir 10 which was the last end room with nice romantic vibe and view. There’s night skiing and the skiers sometimes stop and wave to us while we watch them pass by. We also hike to nearby mountain and enjoy the scenery. It is super cold during winter and like a dream come true stay for us. As per going back you can request them to bring down luggage as well with same 5000 tenge tilk symbulak station. The food at syn32 also yummy n good. Go try the blueberry mint tea with mountain view. Its amazing. U can ski in ski out from the room itself. Sunset is perfect as well. I will return again in future. Perfect stay in Shymbulak 3200m…. Never regret it. And may try the paragliding as well. Looks fun too!

The hotel is in a good location, room is clean abit smaller than when i stayed in holiday inn express but still able to put 2 luggages in the room. The breakfast spread is very good. Thumbs up. Plenty of food to keep you full. The dining area is abit small but there is still enough tables to serve at least 30 people. I think others who complaint about this probbaly came during summer or peak season. I was in in Oct 2025, it was only half full when i went for breakfast (i stayed for 2 nights). Breakfast is served 7am to 10am. Just be smart about the timing if you feel the hotel is full. Also i took picture of the aircond because someone else also mentioned, the aircond light is bright which is true. And we could not switch it off since it was not the original remote controller. We both use eye mask, hence it was ok.

Compliments to Kamila at the Front Desk! She really accommodated me during my stay. She helped me book my Yandex. The room was pretty nice, the place is conveniently located to restaurants and major sites. Moreover, too my pleasant surpise, I got a cake and wine in my room during my birthday!

Hi Yasmine 😍😍 I just wanted to say a big thank you for your kindness and hospitality during my stay at Hostel Oxygène 2. You've been incredibly helpful and welcoming, and I really appreciated how you made everything so easy and comfortable. Wishing you all the be, and I hope to come back someday

I extended my stay for another night, and I must commend the hotel's thoughtfulness. The breakfast was quite good, but because I'm lactose intolerant, I got diarrhea after drinking milk. When I asked if the hotel had any medication, they first checked if I was allergic to it before giving me the medicine. They were very considerate and attentive.

It's an excellent choice for the all kind of travellers Full raring for the breakfast and quality of the amenities provided with great Kok Tobe view. Worth recommended

Excellent location near the Almaly metro station, with a bus stop nearby. Golden Square, Arbat, and Gogol Park are all within walking distance. Also, be aware that there's a row of late-night bars across the street. There's a cafeteria with standard hotel breakfasts (porridge, egg, sausage, and flatbread), but you can also purchase something more substantial. There's a massage parlor, but I didn't use it.

Amazing hostel in Almaty. Receptionists can speak English. That’s plus point from this hostel, chinese restaurant and SPA. I ever try other hostel but this one is better and so quiet. Very clean, good breakfast, express laundry and excellent services. Because with hotel so looks luxury.

The hotel is new and clean. Although it is located in a residential area, getting to the city centre is actually quite quick. That said, Yandex Go or your own car is probably the most convenient way to get around. I also really appreciated the front office service. I arrived very late, at around 2:30am, and the staff waited up for me. They also offered to assist with my luggage both on arrival and again when I departed, which was a very nice touch. The room itself was comfortable, and I also appreciated having a handheld bidet spray next to the toilet. The bathroom layout was a little awkward — when opening the bathroom door, it would catch the bath mat and push it across the floor every time. I was surprised that there was no chair at all in the room, which is rather inconvenient even just for putting on shoes, sitting briefly, or using the desk. I stayed for two nights, but unfortunately no housekeeping was provided during my stay. I understand that unexpected staffing issues can happen, but I would have appreciated some proactive communication. At minimum, a quick note explaining the situation, fresh towels and bottled water could have been delivered to the room without having to ask, even if full housekeeping was not possible. Only when I contacted reception was the situation explained. Breakfast on my departure morning was also rather disappointing, possibly because there was a large group (relative to he size of the hotel) staying at the hotel. Food was slow to be replenished and there were no seats available. As I was in a hurry, I ended up taking just a muffin. There also seemed to be no hot water in the room that morning, although this had not been an issue previously, so it may have been related to unusually high demand at that time. Overall, the hotel has good potential: it is new, clean, reasonably convenient for reaching the city centre, and the front office staff were helpful and welcoming.