NNulli_SecundusI really wanted to like this stay, but they made it challenging. The front desk was friendly and welcoming and when I checked into my room, I felt it was odd that there was a curtain on the opposite side if the room from where you entered, so I took a small peek out of the curtain to notice a window looking out to another wing of of an elevator bank. So I tried to ignore it and closed the curtain tight when I noticed a deep and wide Crack from the ceiling, down the wall, and across the floor. I end up going to sleep and was awoken with bright sunlight shining into my room from the curtain area and when I rolled over in my bed I saw an Indian man staring at me and then saying, ”Go, Go, Go”! To a friend or partner and they darted onto the elevator and disappeared. I then realized that the curtain wasn't covering a window but double doors which were unlocked for other guests to just open if they wanted. It was extremely traumatizing and invasive of my privacy and security. I spoke with Trip's customer service and they were exceptional in helping me resolve the issue and getting my room changed. Unfortunately, the next night a hotel maintenance worker came barging into my room without knocking and I had to ask, ”What's going on”? And the worker said, ”Oh. Sorry. Sorry” and left. The hotel staff said the worker got the wrong room that he was supposed to do maintenance to. The front desk manager (Anna) was apologetic and kind. On a positive note, the free breakfast buffet was delightful as long as you got their at 06:00am before the guests from India arrived because the Indians would finger and touch and use their hands constantly when getting food instead of using the provided utensils. Utterly disgusting. The buffet staff were way too kind in constantly reminding these Indian guests to use the utensils because Vietnam isn't the unsanitary country like India is. There were two different pools on the roof but I would never swim or soak in those pools because of the oil slick scum on the top of the water after the guests from India swam in the pools that they left behind.
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