Laughlin River Lodge

Rooms were not like the picture on the website. Also descriptions on what the room was suppose to have a microwave or coffee and fridge was not in room also had a very old tv that couldn’t connect to for game consoles. House keeping never came once when requested. No working elevators . Elevators got stuck with people in there. No ice machine so only allowed 1 bag per room?! Complained to front desk and they blamed trip.com for false advertising?

good parking

Great beds and pillows, nice room. The one downer was the ancient box TV. We really liked the resort and the private beach.

We did not know that the room wouldn’t have a fridge or microwave (yes it doesn’t say it would but 99% of hotels this just standard) and the didn’t realize how small a double bed would be (it says double but these seemed even smaller… we are tall people!!).. we went for our daughters bday so we called and asked did we could upgrade to one with a fridge. The manager and staff were awesome and did move us. Sadly, the 2nd room was kind of gross. They had a leak in the bathroom they didn’t realize and the room didn’t have a fridge or microwave still. They moved us again to a higher floor and it was much better! We ate at the big horn cafe and it was delicious and the prices were much better than most other places/hotels. They surprised us with a special bday cake for our daughter as a thank you for our patience which was very generous we thought… the ****** seemed a bit low staffed and things tended to be broken but we still had fun. We bowled and that was great (even though the lane we had had some issues and the credit card machine went down when we both food so had to use cash which the attendant apologized over and over for) but we had a great time bowling. Ate at the Mexican food place and it was very good too.. overall, not our favorite place we’ve stayed at & we probably wouldn’t stay there due to the price w/less amenity type rooms, but we applaude the staff we did meet for being friendly and supportive and would recommend if you don’t care about the fridge and bed sizes

The check in process was easy and quick. The front desk lady named Amanda was friendly and gave us a "check in" gift. This was our first time here, There wasn't any cocktail servers which ****** but over all a good time. The arcade area had many games no in service which was a bummer as well. The smaller themed gaming / food areas were cool but was told at 2 different locations that food wait was over an hour.. ended up going to a different property to eat. But I enjoyed my overall stay & we would stay here again.

I really love having a microwave and refrigerator. Easy parking right in front of the property. Nice rooms, clean, responsive staff to requests. No coffee makers in the room. Not good! They would only give us 2 complementary cups of coffee, per stay. Also, you have to go to the front desk to receive ice. The icemakers on every floor do not work. These two items are pretty major for me! Laughlin River Lodge needs to make coffee available every day, as well as repair the ice machines!! Other than those two major problems, i enjoyed our Deluxe River View King room. I will stay there again, but I hope they take my review to heart. I have stayed elsewhere, i.e. Don Laughlin's Riverside, Aquarius and Edgewater. Even the Pioneer has ice readily available! Listen up, Laughlin River Lodge!!

This is the second time in a row we’ve stayed at the Laughlin River Lodge and have had what we feel are major issues. Last time I rented two rooms and in one the shower head barely worked and in the other room the shower head didn’t work at all. This time I rented three rooms and no hot water. Their fix was to say to run the hot water on high and you’ll eventually get warm water. What a waste of water. When you rent a room you expect two things: A bed to sleep on an and a working bathroom to take a shower. When I complained at the desk I was told the deluxe rooms facing the river are in better shape. The rooms appear clean but these major hiccups devalue the hotel. We have stayed on the river side several times so we have a baseline to go off of. The front desk is aware of the issues and you can tell are embarrassed by the known issues but know they can’t do anything about them, but say sorry and take your money.

The TV wasn't working and the hotel was very quick to replace it. In the bathroom, there was hair on the floor and in the toilet, made wonder if the bathroom was actually cleaned properly.

Our room had no outlets except 1 on one side of one of the beds. No ice bucket or ice on the floor. Had to get it from front desk. Only allowed 1 little bag at a time. No safe, coffee maker, fridge or microwave. No thrills at all. Will never stay here again. Nice store by the ****** though.