Thomas
March 12, 2024
Let's begin witht the check in. I arrive for a 3 night stay and the receptionist and her manager checked me in. They entered my name using my first name as my last name, middle name as my first name and left my last name altogether. They also entered this when they set me up with Bonvoy, as well, which made the rest of my stay difficult. Fine. The next day I get a call from the hotel while at dinner with my family asking me why i hadn't checked out. Apparently they ammeded my 3 nights to 1. And they're totally booked! I had to leave my family and go to a Red Roof Inn!!!