Up my arrival, I was told that I couldn't check in a bit earlier because there wasn't a room available, which was not accurate because my friend checked in and was not satisfied with his room, asked to change twice, so apparantly there were two rooms available. Also, the aircon was not working properly despite me reporting it twice. What was also quite disappointing was the unfriendliness of the women at reception, which was basically two chairs at a table with a laptop. The only positive was the location of the hotel which was fantastic with a 2 minute walk to the Gloucester Road Station and close to many of the museums, restaurants and cafes. I probably won't book here again.