We booked the place, and saw the reviews after and then we got a little scared of the place, becase the reviews issnt that good, (bugs and other things)... We was told that the information about check, would be sent to us 48hr before arival but we did not get anything, i just wrote to them and got a quick answer with all the information, worked fine! We also booked a childs crib prior to our stay, but when we arrived at the place at 17:00 there was none.. We called them up, and 15 minutes later we got one brought to our apartment, with a high chair too, excellent and fast service! The apartment was nice and clean, good smelling and NO BUGS! we was really worried abot that, because we saw the reviews but there really was nothing in that sort.. The lift did not work when we was there the first 2 days, but was fixed when we was there. All in all, we had a REALLY GOOD STAY with a really nice location!