1 Hotel West Hollywood

Lovely energy at the property. I would say I am disappointed with the check in process. They kept us waiting for a while because they were understaffed. Then my room was not ready and it was 5:15pm! When I finally got into my room that was on a hidden floor, the staff at the front desk did not send up my luggage as I had asked. They also did not help me to my room on this hidden floor. The room was larger because it was the ADA compliant. But to be fair this room has a Murphy bed and not a real bed. I was hoping to switch to a normal room and the front desk did not allow me to do so. Stating they were fully booked. They told us that Sunday night was fully booked so I arranged to get another hotel. But I realized online that they are NOT. So this is very unfortunate. We had to move our belongings. Check out was not a breeze. They had closed the valet due to the marathon. The valet team did not open the restricted floor in the elevator. They just pointed to the wall behind them and said. “Take a turn and a turn and the elevator is there. Press P3 and go down stairs to get your car”. We circled and got into the elevators and went to press P3. No access. The elevator ends up taking us upstairs and back down. Asked the front desk and they are clueless about what is happening. Asked someone else that had a full set of walkie talkies and he was the one that knew how to get us down to our car. I believe the team could be more helpful and thorough. Kindness matters

I stayed here in March of 2024 and would not stay here again. Between the silly delays in being able to check in on time which *significantly* affected the rest of my day, to the loud rooms with inconsistent AC, to the poor lighting in the room (it was nearly impossible to see), we will not be staying here again. Also, the restaurant on properly was embarrassingly slow and extremely expensive.

What I like about is that greenery environment and generally kind staffs. What I don’t like about is that when there is some issues which takes too long to solve.

The dining services and even just access to water were not up to par. It's an expensive hotel and expected more

Stunning interior lobby and bar area. Filled with lush plants and warm natural colors. The room was spacious and clean. The amenities were great. Enjoyed my stay.