Guest User
May 26, 2023
First, the plus points: Great view of the snow clad mountains from the room. Huge rooms, big enough for a party! Wooden decor, though looks outdated, is ok. Negative points: Rooms were filthy, not at all cleant before we checked in at 10 pm. There were hair strands on the bed, on the floor and in the bathroom! Linen was dirty, full of stains. Had to get the whole room cleant, linen changed before we could sleep. Houses keeping staff looked untrained and over worked. Food was horrible. Found a hair strand in the rice on our check in night! And the manager denied that is a hair strand 🙄 Plates, cups and bowls were consistently dirty on all 3 days we stayed. Breakfast had 3 options and none were palatable, so landed up eating toast on 3 days. Buffet dinner had limited variety and the gravies looked unpalatable, so didn't have any. Overall, had a horrible experience at this top rated hotel, which I booked for my family reading all the reviews here.