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5 star

Stamford Plaza Melbourne
4.2/5128 Reviews

Stamford Plaza Melbourne

CBD Melbourne|0.32km from Regent Theatre
My husband and have stayed at The Stamford Plaza times many times over the years and have always loved it, but this was the first time bringing the kids, as we wanted to treat them to a special night out in the school holidays. PROS - The pool and spa were the highlight of our trip. After reading some previous reviews about the water being too cold we were a little concerned, but they were both absolutely wonderful. The pool area was clean and the pool was lovely and warm. The spa was perfect and HOT - just the way we love it. My children LOVED the glass elevator, this was a real thrill for them and they are already asking when we can go back to go in it again. We did meet some lovely staff during our stay, and check in and check out was fast and easy. The room was nice and clean. There is absolutely no view of the city lights (we were looking out onto a wall) but this is just due to the location and can't be helped. The central location is fantastic. CONS - No valet - I'm sure this was a service that used to be offered in the past? Our bags took nearly 2 hours to be delivered to our room, and this was time wasted that we were planning on heading out to explore the city. They only arrived after several follow up calls asking how much longer they would be. We only had 2 towels (and no robes) in our bathroom, even though our booking was for a family of 4. When our bags arrived, we asked the gentleman to please provide 2 more towels for the kids but they never came. We ended up needing to take 2 extra towels from the pool area back to our room. Our 'Indulgence Package' included a bottle of wine which we were told would be brought up to the room. This also never came and I needed to ask for it upon checking out. The real let down though was the buffer breakfast, which was included in our package. We have stayed at many 4 and 5 star hotels and this was possibly the worst breakfast we have come across - I wouldn't even rate it a 2. The coffee machine was broken, and there was no service asking if we would like a fresh tea or coffee. My son had the pancakes (pre-made sitting out with the bread) and he said they tasted stale and crumbled in his mouth. The hot food (eggs, bacon, tomato, hash brown) were all stone COLD - not even luke warm. I considered asking if they could pop my plate into the microwave to heat them up but lost my appetite wondering how long it had been just sitting out there. And the fresh fruit was dry and looked like it had been sitting out a long time. I wish we hadn't taken take package with breakfast included, as we could have had a hot breakfast for much less $$ from the McDonalds just around the corner. Our package also included late check out to 12 noon however our keys did not allow us entry back in after 11am. OVERALL - We would stay at the Stamford again however I think they need to advertise it for what it truly is - a 4 star hotel. We have stayed at many 5 star hotels in Melbourne such as Crown Towers, the Langam and the H

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Business travel

InterContinental Hotels Melbourne, an IHG Hotel
4.2/5134 Reviews

InterContinental Hotels Melbourne, an IHG Hotel

CBD Melbourne|0.91km from Regent Theatre
Stayed here as a Diamond Ambassador in an iconic suite - Check in experience was great, warm welcome, benefits acknowledged and welcome drink provided. Amazing room, ridiculous amount of space, comfortable bed, great little office/working area. Unfortunately, the general level of service/care factor is lacking especially when staying in a room costing over 1k a night! One of my complimentary water bottles was open/used and about half empty, yuck. Later that day I wanted to use my $25 credit on the minibar 200ml bottle of gin (which is listed as inclusive of 4 mixers). Gin was missing from the mini bar I couldn't find it. Called down to reception to ask if it was by request, they assured me it should be there and would send someone up. Waited 2 hours and no one came which frustrated me as I was waiting so called down again and was assured someone was on the way. Someone did arrive with a huge bag full of everything except the gin. When questioned didn't seem to know what I was talking about, I had to point to it on the minibar menu and was met with a very confused expression, he left. Then about 30 minutes later a different person arrives with the gin bottle, success. However upon checkout there were a bunch of mini bar items charged which I hadn't consumed, and in fact were not even missing. I hate having to have that conversation but after only 3 words they were ”happy to remove them” which makes me think this isn't an uncommon occurrence. I later noticed that the mixers were charged as well where as they should have been included with the gin purchase cost, but I couldn't be bothered wasting my time to try and sort it out. Club lounge service was attentive but did fill up and get quite busy in the evenings however my drink was always topped up and the staff there were friendly and engaging. Temperature control seems non-existent in the room and I'm convinced it makes no difference what you set it to. I had my do not disturb on until mid morning, so as I was leaving for the day dropped by reception and said I may have missed housekeeping and could they have someone make up the room. Arrived back a few hours later and it hadn't been done. All up a real mixed bag here, but can't help feel my simple requests were a bother and inconvenience.

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Top rated hotels in Melbourne

Searching for hotels near Regent Theatre? Compare room rates and reviews to find your ideal stay.
Selina Central Melbourne
4.1/548 Reviews
CBD
The location is good, it is convenient to go everywhere, and the train station is opposite. The double room I stayed in had a super high ceiling, and there were water pipes without sound insulation, so the sound of running water was noisy. There is a famous ice cream shop downstairs, and there is always a queue.
Mantra 100 Exhibition
4.2/597 Reviews
CBD
Location: The location of the hotel is very convenient, many sightseeing points and shops are at walking distance (10-15 min). Moreover, there is a plethora of restaurants around the hotel and China Town was also a 10 min away. Cleanliness: Although the room looks clean at first glance, without room service available, the room can get messy and dirty really quick. Moreover the toilet and cooking area are relatively small, which makes everything cramped together and drips everywhere. Another thing to note is that the shower place in the bathroom does not have proper enclosement which will cause water to splash all around when taking a shower to bath, especially the water closet which causes a lot of inconvenience. Service: The staffs at the counter are very helpful and friendly. Not only they were polite but they will help and make your stay as pleasant as possible by assisting you with your needs (extra amenities and beds). General Facilities and amenities: Even though you can always ask for extra amenities from staffs, the facilities ans other services in this hotel is completely lacking. As mentioned, there is no house cleaning service provided nor there are any other recreational facilities such as swimming pool or in house kitchen. Another point to note is that Mentra 100 is not a big hotel, they only provide 1 or 2 room selections. If you are travelling with 4 ppl or above it is best to keep this in mind as some people might need to sleep in the living room given the limited space.
Adelphi Hotel
4.4/561 Reviews
CBD
Gem of a hotel in Melbourne, with all the facilities you'd expect, pool, bar, food, access to parking next door, in the heart of the city without being too busy. The staff were exceptional and the nice touch's made our visit, just that little bit better. Complimentary drinks, chips, lollies, pretzels etc, was a welcome change. All in all, a memorable visit for my 60th birthday.
The Westin Melbourne
4.5/5128 Reviews
CBD
Gorgeous stay at this lovely hotel. It was my birthday and it was great to be able to check in early when we got there just after 12 noon. Our room was fantastic, the bed and linens divine and the bathroom huge with lovely gels, soaps etc. We had booked afternoon tea and it was superb with some more unusual sweet offerings. Cocktails and a cheese platter later that night when we returned from seeing some Comedy Festival acts capped our night off beautifully. We had a late checkout so plenty of time to enjoy the fantastic breakfast with everything you'd expect to be on offer. It looked like there was a delicious make-your-own pho-style soup for vegans available too. The staff were terrific. A number of them had little badges on that advised they were in training but you'd never know - service from everyone was polished, pleasant and efficient. Truly service to a high standard worthy of this lovely property. Yes, there's a big building site next door as a new underground station is being constructed - dont let that put you off, you'd never know it was going on once you are inside. No doubt that this is our new favourite hotel in Melbourne - a truly polished but warm and friendly offering to high standard.
Hotel Collins
4.1/5105 Reviews
CBD
The hotel was located in Melbourne CBD within walking distance of everything (i.e., business place, public transport, restaruants, etc.). The rooms are a bit old fashioned but clean and large. The toilet was raised above the living room level which was a bit unsafe. The kitchen and other amenities were sufficient.
Flinders Landing Apartments
4/552 Reviews
CBD
We stayed on floor 4 room 10 Saturday night. We arrived at 2.10 and our room was not ready (we had just driven 4 hours) The guy at reception said about a half an hour and he would call us when it was read We went for a walk and watched some footy. 3.10 came and still no phone call so we called the apartments and the guy said the room would be ready in 10 minutes.   When we checked in we were not asked anything about vaccinations as per your email sent last week We went upstairs got organised, 4 of us sat down to have a drink, most of the flute & wine glasses were filthy, some still had remnants of lipstick. We also did not have a tea towel. I took 3 of the dirtiest glasses down stairs to get replaced, he could only find 1 clean glass. 3 were brought up later on but were about to go out I have attached a couple of photos of the apartment, appalling absolutely appalling. Lots of water damage bathroom and the floor outside the bathroom is all uneven and and all of the carpet was pretty disgusting We had the room with the window, the lane was very noisy so not much sleep, then early hours the garbage's were emptied with mostly bottles smashing and woke us up Very disappointing stay to say the least 

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