"Shuttle service is very convenient! Front desk staff were great! Room was clean.
We stayed here as it was a “closer” hotel to Canada’s Wonderland. Not much in the area as it’s industrial but served the purpose - a safe and clean place to stay at night.
The pool area is very dated; old and musty. It could use an upgrade!
The restaurant food is okay. Service was good!"
"Hotel was alright but starting to show its age. The nightstand in our room was on the verge of ripping off the wall and one of the tiles in the bathroom was loose. The building itself and lobby were nice. The AC was amazing though and the hotel was very clean."
"Room was fine, basic amenities with bar soap. The shuttle from the airport is nice, but the organization of the shuttle is messy, as we were scheduled for the 4:30am shuttle, but the vehicle was already full so we had to wait longer while they find a cab for us. The evening manager during check in also said she would pack a simple breakfast for us since we miss the free breakfast but the morning manager didn't even know about it so we didn't get anything."
"Tru by Hilton Toronto Airport West was a very relaxing stay. The lobby was decorated very well in Christmas theme, and the free parking was a huge plus as not all hotels offer free parking around the Airport area. The room was very clean and the bedding was very comfortable. Complimentary breakfast was a huge plus, although having a few more menu options would have been better."
"We were very disappointed with our recent stay from April 27–28. Upon checkout on Monday morning, the receptionist, Arshiya, did not greet us or show any signs of friendliness. When I asked a few questions before leaving, her responses were curt and came across as rude—she didn’t smile or make any effort to be welcoming. We’ve stayed at many hotels across the U.S., and this was by far the coldest reception we’ve experienced. We expected a higher standard of hospitality, especially in Canada, where friendliness is something the country is known for.
The room itself was okay, but there was a strange odor that made our stay less comfortable.
The wifi might seems have a problem too.
On a positive note, the food was excellent—fresh and well-prepared—and the person who greeted us during the meal was warm and welcoming. Their kindness really stood out and helped improve our experience.
I would recommend providing Arshiya with additional customer service training to ensure she can offer the level of hospitality that guests expect and that will enhance the overall quality of your business."
"The hotel was good, we enjoyed the indoor pool, gym and the sauna. The front desk attendants were very friendly and helpful also allowed us to checkout late. Breakfast was good but there wasn’t any gluten free food and no lactose free products too. Overall it was 3.5/5 . Location is good not so far from city center"
"Got to hotel and didn’t even get room I booked they had to seperate our family I. Two rooms
I booked two bedroom with living room and they didn’t even have it
Took over an hour to even get checked in manager was too busy!
Won’t be back"
"This location provided an airport shuttle service from 6am-10am and 4pm-8pm. It worked out for my flight schedule to get me to and from the hotel when I needed to. I called this Hilton Garden Inn location's phone number and requested that the shuttle to come pick me up from the airport. There was a little confusion as there are multiple Hilton Garden Inns and I took the wrong shuttle, but it was sorted out in the end. The front desk workers also texted me to make sure I was happy with my room/stay. This hotel had a pool and a gym. I checked out the gym which was pretty nice and clean and had a decent amount of equipment. It was a small gym, but sufficient. The room was clean and spacious and I enjoyed my stay. I also liked that there were a few food places within walking distance, so I ordered food and brought it back to the room to eat. Very cozy!"
"A very good hotel but for me it is a little far away from the airport.
The shuttle bus run only every 40 minutes which is a little to long to wait if missing the shuttle.
The breakfast was very good and the price is reasonable.
I will stay in this hotel in the future !"
"Hilton never disappoints me. The breakfast is also OK. The location is very convenient. It is very convenient for eating and shopping around. The hotel is clean and tidy. Everything is good."
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9.0/10
Great
GGuest UserSo grateful I managed to book this hotel while my first flight was delayed near midnight and I couldn’t catch the next flight back home. Thanks to trip.com I managed to book instantly and just walked over to the hotel right across T3. Had a good night sleep before I catch the next flight home at noon. The reception staff was friendly and showed sympathy and gave me a good room on the quiet side of the hotel.
KKaiBergI was satisfied by the location near the airport. The room was clean. The service was ok. I wanted to store my luggage while i returned a rental car and they insisted i check in first.
When i needed to take the airport shuttle ut wasn't available for another hour and a half so fortunately the hotel called and paid for a taxi for me.
JJacqueline DempseyRoom 1145 air conditioner was extremely noisy. Hard to sleep due to that and outside noise (hoons reving up at 1am). Shower, bed and linens were good. This hotel has a guest laundry on b2. The restaurant service was terrible, brought soup and main meal at the same time. Quality of the food was average. Airport shuttle was 20 minutes late for airport pick up, 10 minutes late for drop off, it services the Hilton Airport hotel as well. The king room was quite large.
PPotsan01My flight arrived after midnight, called hotel for ahuttle service, they said go to exit door 13 or 37. After arriving at door 13 called again to check on shuttle, and it took over 20 min for one to come. It appears that front desk did not call or tried to call the shuttle, it turned out shuttle was waiting on exit door 37, and come to exit door 13 because double tree hotel front desk called about their travellers.
Other than the above experience, hotel was clean, bed comfy, and breakfast was very good. Overall good location, good facilities and breakfast. Recommend to look into having front desk be proactive with shuttle services when customer arrive late.
MMissWow! I was absolutely blown away with this place. Not one complaint. The staff went above and beyond, specifically in regards to asking for help on how to best get to Budweiser Stage from the hotel. The front desk literally looked up and gave us a map with clear precise directions on where to drive to, where to park, what go train to take and all options available. Incredible help. This hotel should be a 5 star in my eyes. I will stay here anytime I go back.
GGuest UserI stayed for three days with my daughter for a mom and daughter trip. Appearance is beautiful and desk staff was nice and helpful but I don’t think the room we stayed is appropriate for guests who pay for it. I chose this place for a free parking and close to YYZ.
The room was incredibly small and structurally wrong for people to move inside the room. The washroom door fully didn’t open and the ceiling was very low so I had to be very careful not to bump my head to the ceiling. The room picture they posted on the website looked great and cozy but that isn’t important anymore if we can’t move around. One more, they had a wedding party on the second day and very loud music was on by 1 am and next day there was another party but it wasn’t that loud. You have to check if they have party guests during your staying before you book.
GGuest UserFree shuttle bus is provided between hotel and the YYZ airport for 8 minutes on road. The room was spacious and the air con us great. The only thing is that the door gave up some noise when opening the door. The complimentary breakfast is great for starting a new day.
JJiangyichenThe transportation is quite convenient and it is close to the airport. The room is relatively large and clean. However, the soundproofing of the room is not very good. You can hear the loud TV in the room opposite. There is also a refrigerator and some kitchen utensils, so you can cook your own meals.
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