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Breakfast

Holiday Inn Akron West - Fairlawn
3.8/582 Reviews

Holiday Inn Akron West - Fairlawn

Montrose-Ghent|0.6km from Pearle Vision
II arrived after a 12 hour drive. I had reserved an accessible room with one bed and a walk in shower. En route to the room I noticed the carpet was soiled and stained. The ice maker was out of order. It was disappointing but not enough to decline and get back in the car. When I got in the room I saw two cloud high beds and a bathtub with grab bars. I knew I couldn’t use it but I was in need of getting some rest before another 12 hours on the road. Then I was horrified that the bed was so high that I could not climb up. This is a problem for a 5’2” mobility impaired person. I tried to call the front desk but the phone didn’t work. I went back to the lobby to see if I could change rooms. Unfortunately there were no others. The manager did find a solution that allowed a step up. She further attempted service recovery by offering breakfast voucher since I had these problems. The noisy AC interrupted sleep. I was not able to shower but went in search of the breakfast room. In my sleep deprived state I asked the wrong question: “is this the breakfast area for the Holiday Inn EXPRESS? Even though I was there with my suitcase to check out. I was advised I had to purchase the voucher. Was this an additional charge to the voucher given? At this point sleep deprived me felt as if I was being attacked for asking one wrong thing. I was done and wanted to leave. All service recovery attempts by the night manager were undone

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Top rated hotels in Montrose-Ghent

Searching for hotels near Pearle Vision? Compare room rates and reviews to find your ideal stay.
Holiday Inn Akron West - Fairlawn
3.8/582 Reviews
II arrived after a 12 hour drive. I had reserved an accessible room with one bed and a walk in shower. En route to the room I noticed the carpet was soiled and stained. The ice maker was out of order. It was disappointing but not enough to decline and get back in the car. When I got in the room I saw two cloud high beds and a bathtub with grab bars. I knew I couldn’t use it but I was in need of getting some rest before another 12 hours on the road. Then I was horrified that the bed was so high that I could not climb up. This is a problem for a 5’2” mobility impaired person. I tried to call the front desk but the phone didn’t work. I went back to the lobby to see if I could change rooms. Unfortunately there were no others. The manager did find a solution that allowed a step up. She further attempted service recovery by offering breakfast voucher since I had these problems. The noisy AC interrupted sleep. I was not able to shower but went in search of the breakfast room. In my sleep deprived state I asked the wrong question: “is this the breakfast area for the Holiday Inn EXPRESS? Even though I was there with my suitcase to check out. I was advised I had to purchase the voucher. Was this an additional charge to the voucher given? At this point sleep deprived me felt as if I was being attacked for asking one wrong thing. I was done and wanted to leave. All service recovery attempts by the night manager were undone
Fairfield Inn & Suites Akron Fairlawn
4.2/598 Reviews
The hotel was very clean. Our room was perfect and we had the nicest staff of any hotel we have ever been to. I would highly recommend this hotel to anyone traveling to the Akron area! When you are greeted with kind and genuine people, it makes the stay even better! Thank you very much!

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