Guest User
January 9, 2024
If you're thinking of staying at this hotel...DON'T DO IT. For what you pay, the overall experience and set up is not worth it. Our experience was very poor. On arrival the rooms were not as described on the booking; not enough towels, tissues, cutlery, crockery, wit tea and coffee facilities being minimal. When asking for anything extra it was met with reluctance. Service from Staff both lacking, and reception desk staff incredibly rude and confrontational. The fridge was broken in both our rooms and eventually after much complaining we got one sorted and the second never happened, there was always an excuse from staff. Staff have NOT been trained at all. On one of our days having asked for the room to be cleaned we returned back that evening at 10pm for nothing to have happened. After complaining yet again staff came to sort. On our final night, some of our family members came over and joined us for dinner. Again service was poor, food was standard, and we were constantly being rushed. Again staff were shocking and clearly lacked training I will not be returning to this hotel again.