Katharine
March 4, 2024
I stayed at the Omni Royal 3 years ago and returned specially to that hotel. Upon arrival at midnight, the tub was leaking such that it sounded like someone had left the sink running. We called and they sent someone up at 12:30 am who told us it needed a part and to call back in the morning. In the morning, we realized the shower was nothing more than a mist and the tub was still leaking loudly. Another gentleman came up and said they had to order a part and he basically just shut the tub faucet so tight it couldn’t be turned back on. They did not give us a new room or even an apology. They never cleaned our room the following day. On the second full day there, we stopped by the front desk at 930am to say we were heading out to breakfast and could they clean our room. We returned at 2pm and it had not been done. It was never cleaned the whole stay.
The day of check out, we requested a noon checkout rather than 11am. At 11:15 I was in a towel getting ready and a cleaning lady just entered the room without knocking. She just stood there! She said “check out” and I said we had a noon check out and SHE STILL JUST STOOD THERE IN THE ROOM! With me just in a towel. I asked if she could please leave and she just kept saying check out and didn’t move. I finally had to come towards her and usher her out of the room and shut the door on her! She was standing there at least 30 seconds to a minute. I honestly couldn’t believe it. I will never be staying there again.