Hilton Garden Inn Ocean City Oceanfront

Always a great time here. Staff is friendly and attentive.

Everything was EXCELLENT!! I loved the stay! I definitely will only choose this hotel when i visit again.

There was no trash emptied for the 3 days we were there. Also, we requested some housekeeping at check in and never received anything without 3-4 follow ups at the front desk. There was no sense of urgency for anything including toilet tissue and when the staff discovered you booked through a third party it was quite obvious that your stay was not important to them. Lastly, there were multiple foxes living in the dunes and the property with no warning. There were several instances when we were less than 6 feet from them as they were on the decks and walkways on the oceanfront.

WE wanted a quite winter get-away, just listening to the ocean outside the door. Quite, clean, convenient

I love the look of the hotel, and the room was pretty and clean. I loved the balcony, the view was beautiful, and the beach clean. The staff were very nice, it’s awesome when they go a little out of the way making you happy (conversation wise). I was a little bummed they didn’t have a hot tub, but the pool was nice and warm! We checked out the workout room, it was decent if you wanted to get a workout in! We didn’t end up eating in the restaurant, so I can’t say anything about that. Overall, would definitely come back!

It was difficult from the beginning. We had a reservation for a King-size accessible room. We arrived right at check-in time, 3pm, and was told there were no more King-size beds and no accessible rooms. We ended up in a room with 2 queen beds (felt like double). We asked about price difference, there was none, My hisband was very persistent and we finally ending up with a $20 credit! I needed the accessible room, which is why we reserved it. The clerk at the desk didn't seem to care about anything- the reservation change, the need for accessibility, etc. It was supposed to be an anniversary celebration which started off on a bad note. We love Hilton hotels, and stay there as much as possible, but we have never been treated with such disregard. We will never stay at that hotel again,

The hotel was clean and quite, the staff was friendly and helpful when I messed up my reservation days,

It was a nice stay, but I do miss the ambience how it was prior to the new owners and complete renovation.

Could have stayed somewhere much cheaper for the same service and comfort but got ****** in by the “Hilton” name. When we checked in their computers were down so they couldn’t confirm my payment method but said they would call me once they get their systems running. Well, I got that phone call at 10PM when I was sleeping. Shampoo/ Conditioner bottles don’t get restocked between customers so mid shower I found out the condition was not replenished so I had to wash my hair with no conditioner. The rooms were no smoking but the smell of **** reeked through the hallway and into our room. Customer service didn’t care and showed no interest in any of our concerns.